BetPhoenix - Emailed coupon terms don't match wagering counter

**all4greed** · 16th July 2010, 11:05 PM

There's some other thread here about watching the wagering counter in RTG but I couldn't find it. This is a different spin on it. Redeemed this coupon from an email yesterday:

CouponCode: 700CASHBACK
On Deposits of $10-$500

Code 700CASHBACK has 30x playthrough on deposit plus bonus

Deposited 35, received 245, for 280. Did some quick math and figured out the wagering counter showed 25x (7,000) instead of 30x (8,400). Figured if I zeroed out the wagering counter, I would contact them about grinding out the rest. Busted so it's not an issue for me. Sent an email to support a few minutes ago.

As long as I've been playing, I don't recall a RTG counter not matching a coupon. Just a heads up for BP players...

**takethemoney** · 17th July 2010, 12:59 AM

This same issue inspired my thread I started:

http://www.casinomeister.com/forums/...h-amounts.html

OK, well, I tried to give them the benefit of the doubt, but I have brought this up before both in a post here, prior to my thread yesterday and via live chat support. Day before yesterday I cantacted NicolasJohnson, our affiliate manager / rep here at CasinoMeister. He told me it would be fixed yesterday and he would let me know. So far I have not heard back from him, but he may have just forgotten. I'm a bit disappointed that this has been brought to their attention before and nothing has been done about it. Now you bring it up. I was not going to out this casino, but now it is out, so oh well.

**Jasminebed** · 17th July 2010, 04:31 AM

Hi, got the email offer from BetPhoenix and redeemed the coupon with a $25 deposit. Offer was 600% bonus, with a further 100% cashback if you lost.
They credited my account incorrectly with $200 (should have been $175) and the playthrough counter only showed $5,000 (only

). I contacted live chat, I've been okayed to just go ahead with the promotion as it stands in the cashier, and the cashback offer still applies, I just have to ask for it manually if I bust out.

Hard to knock a casino that gives you too much money with not enough wagering, and stands by the offer.

BTW, that offer was by email invitation only, so if you didn't receive one, you shouldn't use it.

**takethemoney** · 17th July 2010, 04:39 AM

Jasmine, the fact that they gave you too much money and not enough playthrough simply means that whoever is setting these things up sucks at math.

I can't give them a pass on overstating my playthrough because it is an unfair practice, period, and puts the player at further disadvantage. (like it's not hard enough to win without the added value feature, slanted toward the casino. )

**Jasminebed** · 17th July 2010, 05:15 AM

If you playthrough is too high, that's definitely unacceptable. I wouldn't have been thrilled if I'd had to wait to have things sorted instead of being able to play either.

I would think that when they enter coupons into their data base that they could use a test account to make sure they work correctly before making them live.

**takethemoney** · 17th July 2010, 05:32 AM

Hey...unrelated to the counter, I know, but I was doing good til I got within 4000 of the stated playthrough. I still had over a $1500 balance, then just like someone threw a switch, the casino literally turned off. I can't hit shit and now my balance is way below my initial $1050 bonus. According to the cashier I have played through almost $26,000! Only $5 in comps too.

**jelsmith** · 17th July 2010, 05:15 PM

Originally Posted by takethemoney

Hey...unrelated to the counter, I know, but I was doing good til I got within 4000 of the stated playthrough. I still had over a $1500 balance, then just like someone threw a switch, the casino literally turned off. I can't hit shit and now my balance is way below my initial $1050 bonus. According to the cashier I have played through almost $26,000! Only $5 in comps too.

Here is your comp problem

http://www.casinomeister.com/forums/...mp-points.html

**takethemoney** · 17th July 2010, 08:51 PM

Originally Posted by jelsmith

Here is your comp problem

http://www.casinomeister.com/forums/...mp-points.html

I've been aware of this.

Actually, as much as I playthrough sometimes, I'd almost rather have proper comps than a freebee chip once in a while with a 2x max cashout. At least other places I play if you win on your comps there is no restrictions.

**all4greed** · 17th July 2010, 09:00 PM

Dean's reply:

Thank you very much for addressing this out to us..We are human and do tend to make small mistakes, I appreciate your honesty and thank you again for pointing this out to me.

I have credited you with $20 free chip. Regular rules will apply.

Sorry for the misunderstanding.

Regards,

Dean Carter
Casino Manager

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I have no doubt they would have honored the 25x. Other RTG casinos, not so much...