The truth is told about inetbet & live chat - finally.

**winbig** · 5th July 2010, 01:08 PM

Ok, the truth comes out.

And yes, you have to read between the lines to see the *real* reason that they do not offer live chat.

Their arrogance is going to come back and bite them.

Nice to hear from you.

We feel that we can reply to all queries in an informed manner in an acceptable time via email.

If someone has a problem which they cannot get dealt with via email we do have a call you back feature.
Here a player can specify a suitable time to discuss any issue that cannot be resolved via email.

We had livechat many years ago and it was simply filled up with people asking for a bonus, players with real issues were not be dealt with.
You would not believe the amount of people who simply want a free chip and do not have a legitimate problem.

**brianzz** · 5th July 2010, 02:18 PM

takes about 30 seconds to say no... move on to the next person.

**spearmaster** · 5th July 2010, 02:27 PM

I don't see anything arrogant about that at all - they were simply telling the truth. Those of you who are serious players cannot get assistance because the support reps are busy dealing with requests like this.

Live chat is a nice feature for all players if it doesn't get abused. When it does get abused, something has to give.

One cannot just brush them off in 30 seconds and move on - they still have to be polite when dealing with customers or potential customers.

Otherwise some person who gets brushed off comes back to CM and makes a post along the lines of "I lost xxxx over yyy time and I felt that I deserved a free chip and Inetbet said no and cut off the chat"... and then you see what kind of uproar results...

**winbig** · 5th July 2010, 02:36 PM

Originally Posted by spearmaster

I don't see anything arrogant about that at all - they were simply telling the truth. Those of you who are serious players cannot get assistance because the support reps are busy dealing with requests like this.

Live chat is a nice feature for all players if it doesn't get abused. When it does get abused, something has to give.

One cannot just brush them off in 30 seconds and move on - they still have to be polite when dealing with customers or potential customers.

Otherwise some person who gets brushed off comes back to CM and makes a post along the lines of "I lost xxxx over yyy time and I felt that I deserved a free chip and Inetbet said no and cut off the chat"... and then you see what kind of uproar results...

You already see people posting (usually complaining) about manager's bonuses, comps, etc. that they get from inet, so what's the difference in the medium that they use to get an answer about anything?

It's called overhead. Everyone has it, and it's a part of doing business. Do you not think that people still ask for free chips via email? It takes just as long to brush someone off via email in regards to them asking for a free chip as it would for them to do it via live chat.

Their arrogance has been shown time and time again by the rep here on board at CM. They choose to remain silent and ignore questions time and time again when they don't feel like answering them, but yet, they'll pick and choose the easy threads to take part in.

Go check out the poll @ http://www.casinomeister.com/forums/...t-casinos.html.

Out of 46 respondents, 41.30% (19) players chose the option "No - I want real-time answers if I'm having a problem!." The question was pretty straight forward - "Would you play at a casino that doesn't have live chat available?"

edit: 19 others voted for "Maybe - As long as their response time to email is always fast & efficient, and rarely "down." Well, there's been quite a few number of times that inet's email has been down or was having problems. Even just the other day their emails were bouncing for 3 hours.

Only 6 players voted for "Yes (b) - Only if they have local, toll-free, 24/7 telephone support as an alternative.", which in my mind covers their call-back service.

There's also been a number of (ex) players that have posted saying that they no longer play at inet for the sole reason of limited support options.
/edit

The players have spoken. Whether or not inet chooses to actually listen to what their clients want is up to them. Take it or leave it.

ps: The only reason I posted this thread is because the inet rep has chosen to stay silent about this issue, even though they have been asked a countless number of times in a number of threads lately, and by a handful of members.

**chuchu59** · 5th July 2010, 03:11 PM

While I do not find anything wrong with Inet's stance on the live chat issue the fact is many players are getting tardy responses or none at all when communicating by email. This is not acceptable from a casino who prides itself on giving quick replies via email.

The substance of their reply to winbig is okay but the wording smacks of arrogance.

**spearmaster** · 5th July 2010, 06:41 PM

Originally Posted by winbig

You already see people posting (usually complaining) about manager's bonuses, comps, etc. that they get from inet, so what's the difference in the medium that they use to get an answer about anything?

It's called overhead. Everyone has it, and it's a part of doing business. Do you not think that people still ask for free chips via email? It takes just as long to brush someone off via email in regards to them asking for a free chip as it would for them to do it via live chat.

Actually, it doesn't. With email, a simple form email with relevant additional details added can be done in a couple of minutes.

Let me give you an example. Let's say you go down to the supermarket to buy some bread - but discover that all the checkout lines are full of people claiming their free bread coupons. Would you call this "overhead" and accept it, or would you go somewhere else to buy your bread - particularly as it costs you the same no matter where you buy it?

Their arrogance has been shown time and time again by the rep here on board at CM. They choose to remain silent and ignore questions time and time again when they don't feel like answering them, but yet, they'll pick and choose the easy threads to take part in.

May be true - but that doesn't make this response arrogant.

There's also been a number of (ex) players that have posted saying that they no longer play at inet for the sole reason of limited support options.

I'm sure the (ex) players would've been just as unhappy, if not MORE unhappy, when they were never able to raise a Live Chat support request because the support reps were too busy handling other less important requests.

I'm not saying I agree with not offering Live Chat, or that Inetbet are not arrogant - but I cannot agree that this particular instance displays arrogance - only reality.

**lost2much** · 5th July 2010, 06:57 PM

I understand Inets response to this issue, but they do seem to be testy when challenged on any issue. Just my opinion, but seems the attitude is, "We are accredited and we are the best online casino, so don't ever challenge our procedures". It's not so much what they say, but how they say it. The only true issue I have with Inet is the constant losing! Deposit, lose, deposit, lose, etc. The heck with live chat, give us a better RTP so that there will be fewer ex-customers!

**spearmaster** · 5th July 2010, 07:18 PM

Mind you, I can think of better reasons for closing the Live Chat avenue. If free chips were the problem, a simple "I apologize for being unable to handle that request - you may inquire with the casino manager by sending an email to email@mycasino.com" would/should have sufficed.

As I am not the casino manager, I certainly can't speak to why they chose to close down Live Chat. But certainly the reasoning is plausible.

Lost2Much - if I followed your "deposit - lose" analogy, I wouldn't have any casinos left to play at

**lost2much** · 5th July 2010, 07:40 PM

yeah spear, ain't that the truth. None of them seem to be paying much these days!

**all4greed** · 5th July 2010, 10:00 PM

Nice to hear from you.

We feel that we can reply to all queries in an informed manner in an acceptable time via email.

Really? I've asked several times why there isn't a live chat feature and I know many more people have asked and they sure didn't get any reply. That is not "acceptable."

If someone has a problem which they cannot get dealt with via email we do have a call you back feature.
Here a player can specify a suitable time to discuss any issue that cannot be resolved via email.

Never used this feature and I've never heard of anyone using it

We had livechat many years ago and it was simply filled up with people asking for a bonus, players with real issues were not be dealt with.

Many years ago? My first recorded deposit was June 2001 (yes I have kept records) and there wasn't any live chat and it was a issue back then.

You would not believe the amount of people who simply want a free chip and do not have a legitimate problem.

Actually I do believe that statement. In fact, I remember a certain board that started with "Playin" where people were scrounging for small freebies. But INetBet could have brushed them off with a one button pushed instant reply.

Bottom line: INetBet customers believe (including me) that the lack of live chat is a current issue regardless of what INetBet's experience in the past has been.