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Live chat @ casinos

Discussion in 'Online Casinos' started by winbig, Jun 25, 2010.

?

Would you play at a casino that doesn't have live chat available?

  1. Yes (a) - I don't mind waiting for an answer to my question/issue.

    6 vote(s)
    12.2%
  2. Yes (b) - Only if they have local, toll-free, 24/7 telephone support as an alternative.

    6 vote(s)
    12.2%
  3. No - I want real-time answers if I'm having a problem!

    21 vote(s)
    42.9%
  4. Maybe - As long as their response time to email is always fast & efficient, and rarely "down."

    19 vote(s)
    38.8%
  5. I won't play at any Rival casino offering 'centralized' support provided by Rival rep's.

    2 vote(s)
    4.1%
Multiple votes are allowed.
    Jun 25, 2010
  1. winbig

    winbig Keep winning this amount.

    Occupation:
    Bum
    Location:
    Pennsylvania
    This issue seems to be a hot topic, so casino reps, please chime in here, or at least listen to what the players have to say. Most all casinos say that they value feedback from players, so here you go.

    Just remember that this poll isn't pointed at any one casino. It's pretty much for those that have limited support options.

    and remember, play nice! :D
     
  2. Jun 25, 2010
  3. blacklabrador

    blacklabrador Banned User - chargebacks - multiple banned forum

    Occupation:
    sales
    Location:
    Ohio
    I am only on 2 casinos now and both have 24/7 live phone support. I cant stand the "one moment please" and it ends up being 6-8 minutes before they respond, no thanks, no time for that. Besides, I find it much more personal when I talk to them on the phone rather than reading words on a screen but thats just me.
     
  4. Jun 27, 2010
  5. ksech

    ksech Dormant account

    Occupation:
    yes
    Location:
    Here
    I have only been playing at 3 casinos lately (1 RTG, 1 Rival and the new MG). For me, the issue is usually about the amount of playtime as I seldom take a bonus. I don't like being tied to a playthrough (which seem to be ureasonable lately) or a max cahout. I only play slots and all the platforms seem to be extremely tight, I've had 1 good month (May) in the last year. Deposits go so fast, IMO, I am only getting 10-15 minutes of playtime. I am seriously thinking of giving up, as this is turning into very expensive entertainment. I can go to dinner and a movie with friends for the same amount of one deposit. It's much more entertaining and the "playtime" is way longer.
     
  6. Jun 27, 2010
  7. takethemoney

    takethemoney Banned User - Chargebacks at Slotastic

    Location:
    Washington
    Here is my opinion:

    No live chat = no accreditation.

    Part of good service is players being able to speak to someone in real time, not wait a day or two for an email back. I won't play at a casino that does not have this important communication option.
     
  8. Jun 27, 2010
  9. love2winalot

    love2winalot Dormant account

    Occupation:
    Roulette Player
    Location:
    Philippines/Visiting Las vegas
    Hiya; I would rather wait, and get the right answer, than get a person on live chat, and get the wrong answer, no answer at all, or simply to agree with me that something is wrong.

    imhop, Live Chat, just for the sake of being live, is usless, unless the Rep. has empowerment to actually do something, to take care of the reason you the player inituated a live chat in the first place......
     
    1 person likes this.
  10. Jun 27, 2010
  11. chayton

    chayton aka LooHoo CAG PABnonaccred webmeister

    Occupation:
    Freelance Designer
    Location:
    Edmonton Canada
    :thumbsup: Totally agree. I've had many issues with live chat when the person on the other end couldn't answer my question - sometimes it only seems they're there to tell you what kind of bonus they can give you if you deposit.
     
  12. Jun 27, 2010
  13. winbig

    winbig Keep winning this amount.

    Occupation:
    Bum
    Location:
    Pennsylvania
    Honestly, besides most Rival casinos (that's why I have that as an option to the poll,) where do you see this at? At 90%+ of the reputable &/or accredited casinos, at least, I've always found the staff manning live chat to be friendly, knowledgeable, helpful, and efficient. To name a few, Gowild, 32Red (when I could play there,) 3Dice, etc.

    and tbh, I'm surprised there's such a small % that voted for Rival in this poll. If you're not aware, you can actually vote for more than one option :)
     
  14. Jun 27, 2010
  15. SlotMonster

    SlotMonster SoftSwiss Representative webmeister

    Occupation:
    Manager
    Location:
    Somewhere in eternity
    I think it really depends on casino you are dealing with :)
     
  16. Jun 27, 2010
  17. KasinoKing

    KasinoKing WebMeister & Slotaholic.. CAG MM PABnonaccred webmeister

    Occupation:
    House-Husband and Casino Advisor
    Location:
    Bexhill on sea, England
    Yup, I agree with that too.

    I voted for "I can wait". To be honest I can't remember the last time I needed to use live chat or any sort of CS for anything, except at Ladbrokes where I occasionally have to e-mail them about a bonus they haven't given me. Their pretty slot, but they do usually answer in the end.

    However, I do think ALL casinos SHOULD have live chat with someone who really does know what they are talking about so that any customer issues can be sorted out quickly. We live in hope...

    KK
     
  18. Jun 27, 2010
  19. roygen

    roygen Experienced Member

    Occupation:
    Engineer
    Location:
    Bermuda
    I have played at some casinos(Accredited), with no live chat, and to be honest when I had an issue- the email responses were far to long a wait and some emails did not even get answered !

    I found this very frustrating, and now will NEVER play at a casino without live chat.
     
  20. Jun 27, 2010
  21. winbig

    winbig Keep winning this amount.

    Occupation:
    Bum
    Location:
    Pennsylvania
    oh yea, I forgot to add the fact that I wanted to put "... 24/7 telephone support, manned with operators that I can actually understand. ie: language/cultural barriers, thick accents, etc," but there's a 100 character maximum for poll options. :)
     

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