Rushmore Group - getting desperate??

[vinylweatherman]

@vwm, lol I got the phone call too. I was wondering if you were up at this casino?

I'm just speculating that the selected individuals are players that are winners. I mean I don't think it's a bonus to reward my loyalty lol I've only deposited twice there.

Down $700. $600 for welcome bonus, and $100 to check snares

No doubt they are offering a bonus that could give me an initial balance that looks like I am ahead again, even though I would probably end up another $700 down in the end.

These bonuses seem to be a headless dash into the very same aggressive bonus policy that got them into the earlier trouble, and lead to the fraud investigation. If they are not being reckless, then something else has been changed that suddenly makes such bonus offers less risker to offer than before, even to us "evil" Neteller players.

[takethemoney]

This is a sign they are desparate for deposits and the software appears set accordingly, once you fall into the trap. As I've stated before, I would be damned surprised if there are only 2 max accredited RTG casinos by this time next year. I've felt something is fishy with the RTP for a long time and I really can't wait for the day when some disgruntled insider opens the whole can for all to see. At least I will get the peace in knowing that what I suspected was correct, before I go to my grave. My father taught me at a young age that when there is the scent of vermin there is usually vermin. In other words if you smell a rat the truth is there is usually a rat.

[Edward D. Wood]

He did that? An apology is in order.

I wasn`t aware of that word

[manofsteel]

Edward,

If you ever need to do a test to see if your password is stored in a way that can be retrieved, just click the forgotten password link and see what happens. If they send your password back to you then it's retrievable, if they don't send you your password and instead require you to create a new password, then it may not be retrievable (no way to tell.)

That doesn't mean they store your password in clear text though. They could be using an encryption scheme which allows them to store your password encrypted but allows them to decode it with a key. That way if a hacker were to be able to get the database of users and passwords, they would have to be able to locate the key as well. Though this would be little consolation if a hacker were to be able to go so far as to gain access to this information.

[Louise]

Hi everyone,

Sorry for the delayed reply.

Now I have to tell you that these kind of promo emails really p*ss me off!!

If you wish to not receive these special offers via email or phone, please simply contact us and ask to be removed from the list.

IMO it is a desperate attempt to attract deposits

Business is as good as usual and all of our departments are constantly expanding. This is not a desperate attempt to attract deposits, but is rather called 'retention' which all casinos do in order to retain and bring back some old players that used to play with us.

why do they need my PASSWORD information for a "delete my account" ??

We need the first and last letter/number of your password in order to ensure the security for yourself and verify that it is you requesting to close your account. Anyone can know your basic details, but your password, should of course be something that only you will know, hence, why we ask for just the first and last letter/number as a security measure.

Hollie: and then it can take about another 4-5 business days for the monyey to arrive into your moneybookers account

Incorrect! Apologies for you receiving the wrong info on this. All of the customer service team, especially a few of the new members, have been spoken to about this and made sure that they understand exactly the time frames and how long the funds take to be received in e-wallets. E-wallet withdrawals are approved AND received within 4 business days.

The real question here is: Can this "bonus" be removed at all? When in the world did they start claiming bonus coupons on your behalf? I have never seen such a thing at any casino, even a rogue. The only time you'll see such an automatic bonus is with some SUB's.

What if you had never gotten that email for whatever reason, made a deposit without claiming anything yourself, and started playing?

Two things. First of all, the player is first of all called or emailed and offered the bonus. If the player says that they wish to receive the bonus or are not 100% sure, then the customer service rep adds the pending bonus which stays pending on the player's account for 24 hours. Only if the player comes to the casino and deposits within the 24 hour time frame will the bonus activate and the player can start playing straight away. If the player for whatever reason decides that they don't want the bonus, of course, it can be removed from their account. We are not forcing players to take bonuses. Second of all, bonuses are not being added to player accounts without being contacted.

I do not understand what are you complaining about.

You should tell them "Thank you!".

Or, if you aren't interested, you can tell them "No, thank you."

Thank you. Precisely.

The bonus supposedly carries "normal" WR, yet I am one of those "evil" Neteller users that they kicked out of the bonus program last year. Surely, If I was too "evil" to be allowed 150% with Neteller last year, WHY can I now have 300% with Neteller, with the ONLY difference that I can see being the "software upgrade" since I last played.

Contrary to your wiseness it seems in knowing exactly who committed the fraud at our casinos and your various assumptions made which are incorrect, we are of course not stupid enough to offer bonuses to those players that raise the red flags of being fraudulent/bonus abusers etc etc.

I think that answers everything for now.

Kind regards,

Louise
Rushmore, Cherry Red & Slots Oasis Rep.

[vinylweatherman]

Hi everyone,

Sorry for the delayed reply.



If you wish to not receive these special offers via email or phone, please simply contact us and ask to be removed from the list.



Business is as good as usual and all of our departments are constantly expanding. This is not a desperate attempt to attract deposits, but is rather called 'retention' which all casinos do in order to retain and bring back some old players that used to play with us.



We need the first and last letter/number of your password in order to ensure the security for yourself and verify that it is you requesting to close your account. Anyone can know your basic details, but your password, should of course be something that only you will know, hence, why we ask for just the first and last letter/number as a security measure.



Incorrect! Apologies for you receiving the wrong info on this. All of the customer service team, especially a few of the new members, have been spoken to about this and made sure that they understand exactly the time frames and how long the funds take to be received in e-wallets. E-wallet withdrawals are approved AND received within 4 business days.



Two things. First of all, the player is first of all called or emailed and offered the bonus. If the player says that they wish to receive the bonus or are not 100% sure, then the customer service rep adds the pending bonus which stays pending on the player's account for 24 hours. Only if the player comes to the casino and deposits within the 24 hour time frame will the bonus activate and the player can start playing straight away. If the player for whatever reason decides that they don't want the bonus, of course, it can be removed from their account. We are not forcing players to take bonuses. Second of all, bonuses are not being added to player accounts without being contacted.



Thank you. Precisely.



Contrary to your wiseness it seems in knowing exactly who committed the fraud at our casinos and your various assumptions made which are incorrect, we are of course not stupid enough to offer bonuses to those players that raise the red flags of being fraudulent/bonus abusers etc etc.
I think that answers everything for now.

Kind regards,

Louise
Rushmore, Cherry Red & Slots Oasis Rep.

I don't know who was involved in this fraud, but you tarred EVERY GODDAM NETELLER DEPOSITOR with the same brush, and REFUSED POINT BLANK to explain WHY, other than a vague reference to "marketing".

Why EVERY Neteller user, yet you claim that "we are of course not stupid enough to offer bonuses to those players that raise the red flags of being fraudulent/bonus abusers etc etc".

You did NOT identify particular "red flag" players & bonus ban them, you "copped out" and blanket banned EVERY player using Neteller, as though ALL of us were evil, bonus abusing, scumbags.

What you completely FAIL to recognise that European players have credit cards in Euros, or UK Pounds, and your casino operates in DOLLARS. This makes using cards considerably more expensive than using Neteller because card companies "double dip" with charges. There is firstly a charge for a foreign transaction, THEN a considerable loading on the exchange rate. Many cards even TRIPLE dip, by classing a deposit at a casino as a cash withdrawal, not a purchase, which means even MORE charges.

I can ONLY avoid charges by depositing in the same currency as my card, and only a select few cards still consider such transactions as a purchase.

As a Neteller VIP, I can even have dual currency accounts (one in native UK Pounds, another in US Dollars), meaning I can avoid even the 1.75% (less monthly VIP rebate) conversion loading on everyday transactions in dollars, paying it only when I move funds in & out of the dollar account.

Funnily enough, you have NEVER blanket banned Quicktender, but I bet the fraud risk is the same as would be the case with Neteller, possibly more, since Quicktender, unlike Neteller, are pretty much unregulated. Neteller is regulated as an eMoney issuer by the UK FSA, so has to behave the rules, which includes checking up on account holders to verify their identity, using similar procedures to Rushmore (Drivers License, utility bill, etc.) Neteller even go further than this, running electronic database checks, and requiring verification of any connected deposit or withdrawal method. For bank accounts, they pay a small random amount in, and the account holder has to verify the exact amount to prove it really is their bank account, and not a stolen one. Fail to do this, and the bank account CANNOT be connected & used with Neteller.

The above indicates you have kicked the non-US market to the curb, maybe because the fraud was Europe focussed, and concentrated on the US facing side, therefore NOT restricting Quicktender players from the bonuses, even though the risk is always present that the European fraud could just as easily be organised through Quicktender.

Result - European players feel unwanted, and have switched their play elsewhere. Your responce has been to try to get them back again, but because this has suddenly happened all at once, European players in particular suddenly find they are being offered 300% bonuses by phone & email after over a year of being banned from even the 150% weekend bonuses. This looks like an act of desperation, throwing aside all previous caution in order to get these disenfranchised players depositing again. The resistance & disbelief is because all of a sudden we are no longer "bonus abusers" or fraudsters, even though nothing has changed in the past year as far as WE are concerned.

Add to this the recent(ish) removal from the accredited section, folowed by a sudden increase in phone & email offers of 300% bonuses up to $2000, and you have players thinking that you are in more trouble than you are letting on. Recent failures, with players losing account balances, have ensured an atmosphere of caution bordering upon paranoia when it comes to casinos that even just APPEAR to be underfunded, even with good evidence to the contrary, such as assurances from Bryan that this is NOT the case.
The removal from the accredited section was for the "botched" fraud investigation, nothing to do with concerns about funding.

Another thing on the minds of players is WHY are RTG slots so much tighter now, despite the claims from RTG and operators that no reductions of RTP have been made. It may be nothing more than the mind playing tricks, BUT recent threads have been so full of "RTG is so much tighter now" stories that the mud is sticking.

[Lucky Loser]

I would play at Rushmore again if they allowed bonuses on Moneybookers deposits. No idea why they don't.

[Louise]

I would play at Rushmore again if they allowed bonuses on Moneybookers deposits. No idea why they don't.

Players using Moneybookers and Click2Pay to deposit that wish to redeem bonuses can still do so, but only up to 100% match bonuses and not above this. For example, the 2 x 100% welcome bonuses (up to $888) are redeemable for all methods and we have 50% bonuses during the week that you are welcome to redeem.

This is the current way we have the bonuses set up. Sorry we are not able to offer you anything else at this time.

Kind regards,

Louise
Rushmore, Cherry Red & Slots Oasis Rep.

[winbig]

We need the first and last letter/number of your password in order to ensure the security for yourself and verify that it is you requesting to close your account. Anyone can know your basic details, but your password, should of course be something that only you will know, hence, why we ask for just the first and last letter/number as a security measure.

This is actually better than it was before, when they required you to send your full password via unsecured email. It was discussed here in the forum, and everyone had an issue with it, so at least they listened...

[Louise]

This is actually better than it was before, when they required you to send your full password via unsecured email. It was discussed here in the forum, and everyone had an issue with it, so at least they listened...

Thanks Winbig,

You are correct in saying this. We discussed this a few months back on here and listened to everyone and changed our policy so that we ask now just for the first and last letter/digit of the password, rather than the entire password.

Kind regards,

Louise
Rushmore, Cherry Red & Slots Oasis Rep.