Betphoenix casino

[Rusty]

Hey all,
This RTG is not listed here but I read a thread a while back suggesting they were a big company and good to go but I recently got a 700% bonus offer (with cashout restrictions) and as I know huge bonuses are often used by rogue outfits I did a little sleuthing.
Apparently complaints of stalled and non payment are on the increase at the same rate as the bonus offers are increasing and the rumour is they have financial problems.

They are licensed in Costa Rica and oddly you can not download the casino from the sportsbook site - that has a different casino called Bogart.

Do any affiliates have information on this operation or anyone played there care to comment on recent experiences?

[all4greed]

Hey all,
This RTG is not listed here but I read a thread a while back suggesting they were a big company and good to go but I recently got a 700% bonus offer (with cashout restrictions) and as I know huge bonuses are often used by rogue outfits I did a little sleuthing.
Apparently complaints of stalled and non payment are on the increase at the same rate as the bonus offers are increasing and the rumour is they have financial problems.

They are licensed in Costa Rica and oddly you can not download the casino from the sportsbook site - that has a different casino called Bogart.

Do any affiliates have information on this operation or anyone played there care to comment on recent experiences?

What is the source of those comments?

I played there a couple weeks ago on a small deposit. Cashed out a small amount, sent in docs, and the money was sent via Moneygram. Was a bit of confusion as the cashout said Western Union but Nicholas helped clarify some things.

[GGW Laurie]

I have full trust in this casino as well as Nicolas Johnson, to date we have had no complaints from our players who are customers with them. Nicolas makes sure that he is available to answer any questions from players.

With the way some casinos are acting now, this should be considered a good thing for online players, great service , fair play and fast payouts

Laurie

[Rusty]

What is the source of those comments?

I played there a couple weeks ago on a small deposit. Cashed out a small amount, sent in docs, and the money was sent via Moneygram. Was a bit of confusion as the cashout said Western Union but Nicholas helped clarify some things.

Various sites which I know little about which is why I would rather get the information from here first hand.

[NicolasJohnson]

@ all4greed and lauriejim
Thanks you two!

@ Rusty,
I'm not aware of any customer complaints regarding slow payment. However, if you have links/usernames I can check, I'll do just that.

I'm here to ensure affiliates and players are kept happy. Slow paying would very much go against this purpose

Also, we do put out big bonuses, but as you pointed out they have tough to meet restrictions. In general, we aim to provide big bonuses and high quality personalized service by reps like Sam, Omar, Otto and our casino manager Dean.

If you have any questions, here or in private, you know I will always try to be as transparent as possible.

Kind Regards,
Nicolas Johnson
Bet Phoenix Casino Affiliates Manager

[Rusty]

@ all4greed and lauriejim
Thanks you two!

@ Rusty,
I'm not aware of any customer complaints regarding slow payment. However, if you have links/usernames I can check, I'll do just that.

I'm here to ensure affiliates and players are kept happy. Slow paying would very much go against this purpose

Also, we do put out big bonuses, but as you pointed out they have tough to meet restrictions. In general, we aim to provide big bonuses and high quality personalized service by reps like Sam, Omar, Otto and our casino manager Dean.

If you have any questions, here or in private, you know I will always try to be as transparent as possible.

Kind Regards,
Nicolas Johnson
Bet Phoenix Casino Affiliates Manager

That is good to know. I will probably make a deposit to try the new games now I know you are good to go and represented here.

Are you going to try and get accredited here?

I will PM one or two or three of the links to you and you can reply here to the specific allegations if you like - as you will see there are some quite serious ones.

[takethemoney]

Nicolas is a good guy from what I've seen and very prompt to respond to threads regarding this casino.

[KasinoKing]

That is good to know. I will probably make a deposit to try the new games now I know you are good to go and represented here.

Oh please don't!
I'm sure no-one here wants to see yet another of your "RTG games are rigged and only give a 40% RTP" threads...

KK

[LinkinFart]

First hand experience, they dont have 40% RTP not 101% either. I got a really long play time with small deposit+big bonus, 600%. Also, once I lost that I got free chip, only one deposit. Havent cashed out yet so I really dont know about cashout problem and so far havent seen complaints about cashouts, didnt search too much either.

[Lucky Loser]

I am looking for a new RTG to play. Will have to give this mob a go.