32Red Why?

[just play]

I have always wondered about 32Red.

Why are they so good? I have been here for 4 years now and can't remember how many bad threads there have ever been about them. Not very many.

To all you lucky people who play there, can you answer why is there casino so good, and why aren't there ever any "bad" threads on them?

I am from USA, I have never played there. I would like this thread to stay possitive, please no negative things about them. I was thinking if other casinos would read this (answers from the players) maybe they might take note?

I know customer service must be at the top of the list, but other casinos here have top notch customer service as well, but still get many complaints.

Does 32Red pay better?
Do you get more playtime for your buck?
Are their comps good?

Looking forward to your replies.

[roygen]

Great customer service, fast hassle free cashouts- request withdrawal on the evening and the funds are always in my account the following morning.

I am a Club rouge member and get a 100% cashable bonus every month up to $150 -You dont have to claim it all at once.

I deposited $50 once and claimed the 100% cashable bonus did really well and cashed out. I then claimed another $50 and was told that the terms say you cannot claim again if you have made a withdrawal-BUT- The CS rep spoke to a manager and came back that they will still honor it since I did not know about this rule- That is why in my opinion they are the BEST out there.

[Jasminebed]

They have great service and fast cashouts. The only flaw I can find is that livechats are not mailed to you. (you have to copy and paste).

Decent match bonuses, the occasional freebie (I even got one when nicely ahead last year, after a long session with a decent balance that I played back), and the Slotmeister here is a nice perk.

Loyalty is okay, with a low playthrough. Even if you make a mistake and play a disallowed game on a bonus, it will only increase your WR, not void your winnings.

Even though payments are very speedy, they will flush for you.

As far as I know, all MGs (at least the non-US ones) play the same.

[Mousey]

From what I remember (I did play there a bit in the past pre UIGEA) customer service is tops. They seem to understand players. They don't have weird bonuses and convoluted T&C & WR ... in other words, things are pretty straightforward and don't change every time the wind blows.

[Marie2473]

Well, for me I just like the fact that it is hassle free. You never havet o wait for a withdrawl, the support is excellent and also I like the Mg games. =)


However I did not know about the fact that u dont have to claim all the bonus at once, that u can divide it if u are in club rouge.. have to ask livechat =)

Edit - did speak with them and that is correct - wow wish i had known about this before =)

[De Beuker]

Some casino's have great CS, some pay fast, some have a great gamelibrary, some process on weekends, some are reliable, some have 24/7 support,
some flush withdrawls, some have great and fair tournaments.
32RED has all of that.
I admit that when I first joined this site a year ago I was a bit sceptical about all the positive feedback here, I had an account there already, played a few times and lost, so I kind of forgot about them.
But then decided to give it another go, and won, got paid superfast, so I started to play there more often, and I never regret that.
Whenever you contact CS, you contact a human beeing with knowledge, not a robot spitting out canned responses.

Even beeing a lowroller I feel I'm welcome there, never had an issue, always got paid within 12 hours, often less, and I mean ALWAYS.
Never any lame excuses, delaytactics, paymentprocessor issues, no trying to make you reverse, I win, cashout, I get my money, no matter if its tuesdaymorning or saturdaynight.

One example of how they handled a problem I had last year:
There was the Grand Slam of Slots tourney (the one with the million dollar top prize)
I won one of the feeders, a free entry and 5 free continues or rebuys.
But it appeared that I had to buy the continues first, then I could claim the money back later (Was in the T&C's). But during that week I had no cash at all, man, I felt so shitty about that!
Sent off a mail to Mark, explained the situation, and he credited my account with the money I could then (ofcourse) only use to buy continues!
Its customerfriendly things like that that make me a loyal player.

Now, after a year of playing there alot, I can only say, believe the hype, 32RED IS the best online casino, no doubt.

And no, I do not get paid for this, its truly how I feel.

[Pulver]

... because they are not out to screw you over on every occasion they get, unlike so many other casinos out there.

[weplant]

DARN...I was getting excited and was going to try and play them..Then you mentioned MG and being in the good ole USA I guess I cannot play there..

[KasinoKing]

As per all the above really; Just a no bullshit, fast-paying casino.
Their games are EXACTLY the same as every other MG casino, their attitude is not!

And they give loyal "high-roller" players what they deserve, regular generous bonuses with WR Bx30 and unbeatable teams:

[just play]

WOW to KK's post!!!

Are they the same to low rollers?


I haven't been keeping up with all the casino talk about USA. Is there a chance in the near future we will be able to play there? Or will this be a LONG drawn out process, with a chance of things staying the way they are?

Someone can just point me in the right direction, so we don't take away from the title of this thread.

I thought maybe if other casinos would see this, they might change their ways/bonuses/comps/loyalty/etc.