32Red Why?

[Cesar]

On top of all said in the thread (100% agree) there's some "extra" attitudes, as KK says, that makes the difference between good casinos and 32Red.

2 personal experiences during the last 2 years:

- A year ago MB closed my account when making a deposit on 32Red (these strange things MB do sometimes without reason, saying there have been a security violation). After emailing MB and no response during some days, Dale PM'd me (without been asked by me) and asked if I wanted him to contact MB through its MB representative --> 24h later my MB account was up.

- Some months ago, playing Cops&Robbers, game freezed with an "error unkown". I reported to CS and they contacted MGS. Once solved, the only technical possibility was to accept the win on the current position. I said to them that I was 2 position from the end, so theorically I'd lose a good hit. After consultation, they granted me the x500 hit, assuming I'd get it.

No much more to say. These things makes 32RED be far away from any other MG casino.

Cheers

[doomed4ever]

Very easy this > WIthdrew a good amount late yesterday. Its just hit my account now some 12 hours later. No hassle - no questions - just the bling bling. Oh and the CS flushed my account instantly on request no questions asked - just a congrats on the win. Each to there own but 32red is the only MG I play at now and in fact im down to 2 casinos these days. 32red and 3 dice. Both great out fits.

[KasinoKing]

WOW to KK's post!!!

Are they the same to low rollers?

The WR terms aren't, no.
Those are only for Club Rouge members.

- Some months ago, playing Cops&Robbers, game freezed with an "error unkown". I reported to CS and they contacted MGS. Once solved, the only technical possibility was to accept the win on the current position. I said to them that I was 2 position from the end, so theorically I'd lose a good hit. After consultation, they granted me the x500 hit, assuming I'd get it.

WOW! You were VERY lucky there then!
The last 2 times I got the top feature on that game I only won just over x200 - getting x500 is by no means guaranteed.
Nice one!

KK

[Cesar]

WOW! You were VERY lucky there then!
The last 2 times I got the top feature on that game I only won just over x200 - getting x500 is by no means guaranteed.
Nice one!

KK

Correct!. Indeed, my ever best hit there have been around x270

[RUF_GT]

Does 32Red processed withdrawals to MB, at the weekend?

[refre]

Does 32Red processed withdrawals to MB, at the weekend?

Yes they do! Once a day I think, around noon.

Freddy

[vinylweatherman]

32Red, unlike some others, TRUST their loyal players, and so do not try to make them jump through hoops to "prove" something before they will investigate. They don't tend to say an error is "impossible", therefore you must be lying, they will do their best to investigate. Where they find a player has suffered a material loss, they tend to overcompensate rather than get away with as little as possible.

One reason they can treat Club Rouge players so well is that it is an invitation only club, rather than a RIGHT of entry for meeting set criteria, such as earning xxxx loyalty points per month. This means they control who gets in, and who gets to have all games count 100%.

If a player does "take the piss" however, they WILL be taken off the list, but there will be none of this vague "prove your loyalty", they will tell you why you are off the list, and how to earn reentry to it.

They do NOT treat overall winners any differently to overall losers. This CAN lead to the odd situation where you can only ever play with the 100% monthly, lose overall, yet get "bonus banned". They expect players to take part in some of the other promotions, or even just have the occasional unbonussed session (win or lose, doesn't matter), in order to remain classed as "loyal".

It may be the ONLY casino group where you can even contact the CEO with an issue, and get a PERSONAL REPLY! (The CEO of 32Red is signed up here as a casino rep, which is one way). You also have Mark (marketing), and Pat (Operations director) at your disposal through the PM service here.

With many other groups, it is hard to get much higher than CS team supervisor with an issue, because everything has to first go through CS, and often this means management don't get involved, or take some time to address an issue (possibly because CS fail to forward the issue on).

[incrediblestuff]

id like to say , regardless of the op's question to not post any negative experiences, that i did have two questionable issues there as of late.
first i had an error too, in a freeroll toureny: contacted support and they said they would send it to tech and get back to me asap, that was a month ago and never heard from them again??

then, i recently joined a world cup promo, asked chat if i would get the extra 10 per goal scored of my picked team, on top of the deposit bonus it was a part of, and was told yes ( didnt save the chat unfortunately ) then to later find out it was not like this, id have to make another deposit on the day of the match, and then i would get the ten per goal, up to ten goals?

that dissapointed me, so i decided not to deposit there anymore.

guess there s two sides two every story.
might be of influence that im a lowroller...

[just play]

id like to say , regardless of the op's question to not post any negative experiences, that i did have two questionable issues there as of late.
first i had an error too, in a freeroll toureny: contacted support and they said they would send it to tech and get back to me asap, that was a month ago and never heard from them again??

then, i recently joined a world cup promo, asked chat if i would get the extra 10 per goal scored of my picked team, on top of the deposit bonus it was a part of, and was told yes ( didnt save the chat unfortunately ) then to later find out it was not like this, id have to make another deposit on the day of the match, and then i would get the ten per goal, up to ten goals?

that dissapointed me, so i decided not to deposit there anymore.

guess there s two sides two every story.
might be of influence that im a lowroller...

The reason I wanted this thread to stay possitive is because I wanted other casinos to take note. 32Red is obviously one of the best, if not the best casino out there. I have noticed SO MANY negative posts on other casinos/other platforms, I thought maybe they could learn something. *shrug* I don't know if other casinos really care though.

Now if I could only play there!!!

[liquuid_fusion]

Excellent customer service as has been said. There is nothing worse than hitting the brick wall of an incompetent customer services department (all too common at online casinos) and having to rely on them to communicate with people higher up the chain of command. Some casinos take weeks or months to resolve things that should take hours.

I believe 32red have a full and comprehensive understanding of EV and advantage players, and set their promotions up as such. One of the main problems some casinos seem to have is offering bonuses that are too generous and then having to resort to dirty tactics when they realise they are running out of money.

A lot of casinos seem to like to portray themselves as massive corporations, with loads of different departments etc, when we all know it's really just 3 people in a dingy office somewhere ( ). Wheras 32red convey a more welcoming and personal image.