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Thread: Is Vegas Partner Lounge casinos now Casino US?

  1. #11
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    VPL
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    Good day everyone,

    To clear up any confusion regarding the CAsino US, and moving forward, The CasinoUS.com is an exciting new brand that caters exclusively to US casino play!
    The transfer to this exciting casino is seamless and automatic, and we will continue to provide support to our loyal players through the transition period.
    the transfer took place on the 20th May, 2010, where all our US players were transfered from their current casinos, to The Casino US.

    All that current players need to do, is login as normal, and they will be automatically be taken over to the new brand and will be able to carry on playing.

    The Casino US offers new state of the art software with many of your favorite games;
    Quick, easy and reliable deposit methods are offered for US transactions;
    Account balances have also been transferred across to the new casino, which remain unchanged;
    There is a dedicated 24/7 US support team;
    During the transition period, Vegas Partner Lounge will be supporting US players until The CasinoUS.com takes charge.

    TheCasinoUS.com and their top notch team are wating to give you the best support!

    Should anyone have any queries, please contact:

    support@thecasinous.com


    Best regards,

    Curt

  2. #12
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    There might be a bit more confusion here I think. The old "Casino US" is (or was) a Casino Rewards property. "The Casino US" as stated above is the VPL one.


  3. #13
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    Bonuses and Wagering...

    Hi everybody,

    With regards to receiving bonuses and the play-through requirements thereof, Bonuses are credited automatically by our systems for each deposit made. Should a player wish not to receive bonuses, they need to request this in writing before making their deposit.

    For your convenience, i have inserted a link to the promotional terms and conditions of the casino.

    The link to our promotional terms and conditions is: http://www.thecasinous.com/promoterms.asp

    4. Terms and Conditions Applicable to Bonuses and/or Promotions

    NOTE: If a player does not wish to receive a bonus from the casino, he should inform the support center via email before he makes a purchase.

    All one time offers (Match Bonus, Free Spins) can only be claimed once per player.

    4.1 Ongoing/Re-deposit Deposit Bonuses (where offered)
    Unlimited purchases can be made.
    Maximum bonus of $3000 will be given subject to method of purchase (see Banking Page)
    Purchases greater than $20.00 will qualify for the Ongoing Bonus.
    Purchase bonuses are credited automatically to the players account within 5 hours or sooner.
    Minimum Wager Requirements apply.
    Any cash-in request before the minimum wagering requirements are fulfilled in full will result in the bonus being removed and/or your cash-in will be token refunded to your casino account.
    This purchase bonus is valid in conjunction with other promotional bonus offers.
    Management reserves the right to change the offer, adjust bonus terms and conditions, or deny a promotional bonus due to player misuse or abuse.

    I hope this clears up any confusion regarding the receipt of bonuses.

    If anybody has any queries, please feel free to contact us.

    Best regards,

    Curt

  4. #14
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    Casino US (Confusion with name)

    Hi guys,

    To clear up any confusion, it will be referred to as, "TheCasinoUS.com" .

    Regards,

    Curt.

  5. #15
    Mavin1 is offline Dormant account
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    Quote Originally Posted by VPL View Post
    Hi guys,

    To clear up any confusion, it will be referred to as, "TheCasinoUS.com" .

    Regards,

    Curt.

    Hi Curt, glad to see there is a rep for the new US casinos. Are you connected with CasinoShare US also?

    I'm glad I can opt out of any auto bonuses, but do I have to email prior to every deposit I make or is once enough and how long will it take to get an answer? When I am ready to deposit, I don't want to wait, guess I'm an inpatient player .

    It would be nice if you just have an opt out button that we players can click on and not have to go the long way around waiting for a response and then not being sure it is taken care of.

    Someone asked if we have several casinos in the previous group, which login info will we be using, how will we know? Will it be condensed down to one previous account number?

    Also, will more games be added soon? I'm glad the games now offered are MG standard games, but many favorites are not on the lists, hope to see more being added.

    And lastly, when and will you be allowing new US sign ups? It would be very restrictive to your player base if you only are accepting those of us that have been grandfathered in and not open up to new players.

    I forgot to add this question. How long will payment processing take for withdrawals. I have made a withdrawal at CasinoShare US and the info that came up was 21 working days for a wire transfer??????? Can you please clarify this.

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    KasinoKing (25th May 2010)

  7. #16
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    Quote Originally Posted by VPL View Post
    Good day everyone,

    To clear up any confusion regarding the CAsino US, and moving forward, The CasinoUS.com is an exciting new brand that caters exclusively to US casino play!
    The transfer to this exciting casino is seamless and automatic, and we will continue to provide support to our loyal players through the transition period.
    the transfer took place on the 20th May, 2010, where all our US players were transfered from their current casinos, to The Casino US.

    All that current players need to do, is login as normal, and they will be automatically be taken over to the new brand and will be able to carry on playing.

    The Casino US offers new state of the art software with many of your favorite games;
    Quick, easy and reliable deposit methods are offered for US transactions;
    Account balances have also been transferred across to the new casino, which remain unchanged;
    There is a dedicated 24/7 US support team;
    During the transition period, Vegas Partner Lounge will be supporting US players until The CasinoUS.com takes charge.

    TheCasinoUS.com and their top notch team are wating to give you the best support!

    Should anyone have any queries, please contact:

    support@thecasinous.com


    Best regards,

    Curt
    Have you SOLD your US player database to the team at TheCasinoUS then, it looks this way from your statement thus:-

    During the transition period, Vegas Partner Lounge will be supporting US players until The CasinoUS.com takes charge.

    TheCasinoUS.com and their top notch team are wating to give you the best support!
    Previously, it has been thought that operators have simply been allowed by MGS to use this new software for their US player base, rather than ditch them altogether come June 1st.

    Some players will be unsettled by hearing that this is a transfer of OWNERSHIP, rather than just software.

    Players outside the US shouldn't worry about not being able to play on this new software, since it seems to be nothing more than a cut down version of MGS, with lots of stuff missing, but nothing added.

    Will it be "business as usual" in ALL respects for players OUTSIDE the US?
    Empty Fruities Astern Capt'n
    Back to port for unloading.
    Full Sails - before we get raided ourselves.

  8. #17
    Tycoon83 is offline Banned User
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    This is just for those who are already members, correct?

    Registration is still cut off for new US members?

  9. #18
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    Quote Originally Posted by Mavin1 View Post
    One thing I have noticed since having deposited a couple times at CasinoShare US, is they are doing auto bonuses. I don't know if I had inadvertently opted in for this or if it is just automatic, but it doesn't make me happy to have my deposits tied to a 30x playthrough.
    Guess I will have to call and see if I can opt out.
    Just wanted to give US players a heads up on this.
    Hi Marvin,

    Just to clarify about bonuses:

    Bonuses are automated, and should be wagered 30 times.
    Should you wish not to receive any bonuses, you would need to send us a written request before making your deposit. We would then exclude you from receiving bonuses until you request otherwise.

    Regards,

    Curt

  10. The Following User Says Thank You to VPL For This Useful Post:

    Mavin1 (27th May 2010)

  11. #19
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    Quote Originally Posted by Mavin1 View Post
    Hi Curt, glad to see there is a rep for the new US casinos. Are you connected with CasinoShare US also?

    I'm glad I can opt out of any auto bonuses, but do I have to email prior to every deposit I make or is once enough and how long will it take to get an answer? When I am ready to deposit, I don't want to wait, guess I'm an inpatient player .

    It would be nice if you just have an opt out button that we players can click on and not have to go the long way around waiting for a response and then not being sure it is taken care of.

    Someone asked if we have several casinos in the previous group, which login info will we be using, how will we know? Will it be condensed down to one previous account number?

    Also, will more games be added soon? I'm glad the games now offered are MG standard games, but many favorites are not on the lists, hope to see more being added.

    And lastly, when and will you be allowing new US sign ups? It would be very restrictive to your player base if you only are accepting those of us that have been grandfathered in and not open up to new players.

    I forgot to add this question. How long will payment processing take for withdrawals. I have made a withdrawal at CasinoShare US and the info that came up was 21 working days for a wire transfer??????? Can you please clarify this.

    Hi Marvin,

    Response time to requesting no bonuses:
    You would need to send us one written request, and not before every deposit.
    As soon as we receive your email, we will action the request immediately, and will send you a confirmation email once your request has been completed.

    Logins:
    even if you had an account with each casino in the VPL group, whichever account number you login with, you will be at the same casino. should you have had any balances on the account you use to login with, it will be available for you to use.
    Players will most likely use the casino account they played on most, but they can login with any of their account numbers.

    New US signups:
    As far as we know, they will not be accepting any new US players at this stage, however, i'm sure they'll make it known, if they do in future?

    Games lists:
    The version of the software sold of by Microgaming, only had a set list of games in the package, so at this stage we can't tell if there will be new games added to the new casino going forward.

    Payment time frames;
    21 days for a wire transfer does sound rather long.
    Use My Wallet - 2 - 3 business days;
    Click2Pay - 4 - 7 business days;
    Wire transfer - 4 - 7 business days;

    I hope that your questions have been answered to your satisfaction.

    Best regards,

    Curt

  12. The Following User Says Thank You to VPL For This Useful Post:

    Mavin1 (27th May 2010)

  13. #20
    darkpixie is offline Senior Member
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    Players outside the US shouldn't worry about not being able to play on this new software, since it seems to be nothing more than a cut down version of MGS, with lots of stuff missing, but nothing added.
    Actually I would prefer less games. I find the newer games overall seem to have a lower RTP but that is just my experience. *cough* T-Struck II *cough*

    So anyways, would be nice to have the temptation to play them removed
    Have you got another plot of land I can buy? This one doesn't have near enough fertilizer.

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