Grande Vegas buyout

**jelsmith** · 19th May 2010, 02:33 AM

Why oh why oh why.........do I have to send new docs to Grande Vegas after the JC buyout? I asked live chat about whether I would have to or not before I made a dep....

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You are now chatting with 'Alex'

Alex: Hello and welcome to our live chat service. How may I help you today?

me: hi i recently was made aware on casinomeister that Jackpot Capital purchased Grande. I have docs on file with grande and wanted to know if i will have to repeat that procedure again since it was purchased?

Alex: one moment please

me: ok ty

Alex: do you have an account with Jackpot capitol that you hav provided docs for

me: No. I do not play there. I am a member here and have cashed out here though. Grande should have my docs

Alex: as unfortunately we only aquired the casino but no documents for the customers

me: oh ok thank you
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Now when CW bought Allstar I was tee totally fine they said no worries they had my info and even adhered to the former arragement I had for my VIP.....SERIOUSLY JC didnt get any player info from buyout? So where EXACTLY did all my personal info go????

**rockycatt** · 19th May 2010, 03:55 AM

i never heard of a buy out without the coustomer base wtf kinda business model are they folowing

**rockycatt** · 19th May 2010, 03:58 AM

ohhhhhhhhhhhhh so whooooossseeeee got the coustomer list of the
company that was bought out

some one else

**jelsmith** · 19th May 2010, 04:03 AM

Originally Posted by rockycatt

i never heard of a buy out without the coustomer base wtf kinda business model are they folowing

IDK but it isnt good...

**Jackpot Capital** · 19th May 2010, 10:24 AM

Hi there,

Thanks for your posts and comments. Although Jackpot Capital has taken over the Grande Vegas casino and its customer database, the personal documents of the customers were not transferred.

As per the agreement when the documents were requested by the casino, they will be always kept in a confidential manner.

Customers, who now wish to make a withdrawal, will need to provide the necessary documents once more.

We apologize for any inconveniences caused, and greatly appreciate your understanding in this matter.

Kind regards,
Yasmeen

**Nifty29** · 19th May 2010, 10:43 AM

Couldnt the former owners have indicated at least which accounts had already been verified by them? It would have removed the need for already ID'ed customers to resend everything and probably saved your accounts team some time.

Is there any way this information could be obtained? The documents themselves could be kept by the former owners - only a 'yes' or 'no' would be needed for each account.

Seems an unnecessary impost on existing players.

**KasinoKing** · 19th May 2010, 11:10 AM

Originally Posted by Nifty29

Couldnt the former owners have indicated at least which accounts had already been verified by them? It would have removed the need for already ID'ed customers to resend everything and probably saved your accounts team some time.

Is there any way this information could be obtained? The documents themselves could be kept by the former owners - only a 'yes' or 'no' would be needed for each account.

Seems an unnecessary impost on existing players.

Baring in mind what was said at the conclusion of the "Pulver vs Lock" thread (which you agreed with); don't you think it reasonable that the new owners need to do their own due diligence on players and not just rely on information which they themselves were not involved in verifying?

It is entirely possible that the reason for GV's demise was that they were targeted by fraudsters which they didn't properly protect themselves from.
Why else would a casino go bust when they should always have the edge over the players?

I Know it is a total PIA for legit players, but I agree it is necessary.

KK

**jelsmith** · 19th May 2010, 10:23 PM

I just wanna know what happened to the old owners and my info....If they werent transferred where did they go...oblivion?

**eu_lowroller** · 20th May 2010, 10:58 AM

Originally Posted by jelsmith

Alex: do you have an account with Jackpot "capitol" that you hav provided docs for

Why does he even don't know the correct name of his own casino?

It's Jackpot "Capital" and not "Capitol"

**vinylweatherman** · 20th May 2010, 10:19 PM

Originally Posted by jelsmith

I just wanna know what happened to the old owners and my info....If they werent transferred where did they go...oblivion?

This is a damn good question, which the rep seems unable to answer, but the former owners SHOULD be able to answer.

If the documents were not transferred, they should have been DESTROYED. It seems the former owners have taken a cavalier attitude to player privacy, thinking it doesn't matter about what happens to all this personal info now they no longer need it.

It is an important point, since it costs money to keep information secure, and one wonders if the files have simply been dumped with the trash, or worse, sold on to recoup some money for the owners.

Grande vegas players should watch out for signs that their old information has leaked, such as a sudden surge in targetted spam, or snail mail offers that could only have come from a player database.

This applies to ANY casino operation that is taken over, not just this deal. Perhaps the matter of what happens to player data in such takeovers has been glossed over, and it has been ASSUMED that the data, ALL of it, transferres to the new owners, who then assume responsibility for keeping it secure.

As for the JC rep, WHY was the transfer allowed to take place without REQUIRING the former owners to hand over ALL the player data, including the documents, even if only to be able to GUARANTEE to players that the documents were STILL securely held, something that JC cannot guarantee at present.