Purple Lounge - Can you hear me?

[purpletin]

My recent experience with Purple Lounge has been less than impressive.

I have been playing there for around 18 months and do their Sunday match bonuses and also their happy hour bonus during the week.

I was lucky enough to win, make the WR and then make a withdrawal. Now guess what, my account has been locked!!

I have emailed them 3 times over the last 7 days asking why I can't log in but so far have been ignored at every turn. i would pm the rep here on the site but can see from her profile she has not visited since February.

This is a casino on the accredited list so I cannot understand my treatment from them. I am meticulous in my casino records and can see that even with my recent withdrawal of £1400 I am still almost a grand "down" over the past 18 months.

If they have banned me for winning, for playing with bonuses too often or simply because my name is too similar to theirs I do not care. I just would like someone from Purple Lounge to SPEAK TO ME!!

Rant over.

[Rusty]

My recent experience with Purple Lounge has been less than impressive.

I have been playing there for around 18 months and do their Sunday match bonuses and also their happy hour bonus during the week.

I was lucky enough to win, make the WR and then make a withdrawal. Now guess what, my account has been locked!!

I have emailed them 3 times over the last 7 days asking why I can't log in but so far have been ignored at every turn. i would pm the rep here on the site but can see from her profile she has not visited since February.

This is a casino on the accredited list so I cannot understand my treatment from them. I am meticulous in my casino records and can see that even with my recent withdrawal of £1400 I am still almost a grand "down" over the past 18 months.

If they have banned me for winning, for playing with bonuses too often or simply because my name is too similar to theirs I do not care. I just would like someone from Purple Lounge to SPEAK TO ME!!

Rant over.

Hi.
This probably a bonus abuse or suspected fraud issue from their side as these are usually the issues where Casinos do not take the trouble to say screw you before closing a players account.
I would say no more and just PAB if you can not get a response from them and believe you are in the right.

[De Beuker]

This happened before, see the thread below.

http://www.casinomeister.com/forums/...l?nojs=1#links

But if you're really 1K down there, I wonder why my account is still open..
I'll never understand that policy of closing/bonusbanning players because they were lucky enough to win some.

I would PM the rep. here anyway, they are accredited, so you should get a reply.
They get email notifications if they receive a PM, so it shouldn't take long.

[Jody Nustedt]

Hi Purpletin,

My apologies for you not getting a response from CS, although at this time I do not know the reason for that.

Your account with us has been closed for the simple reason that we no longer wish to have your business. I wish you good luck with your play elsewhere.

Regards,
Jody

[chuchu59]

Hi Purpletin,

My apologies for you not getting a response from CS, although at this time I do not know the reason for that.

Your account with us has been closed for the simple reason that we no longer wish to have your business. I wish you good luck with your play elsewhere.

Regards,
Jody

That was a real impressive reply - NOT.

You are free not to have anyone's business but please be a little more considerate. I hope you would at least be a bit nicer in a pm to the OP informing him/her of the reasons.

[gambblex]

I was a little up at PL casino but this February my casino account was locked.

They emailed me back pretty fast though:"Unfortunately the casino management have decided that they no longer wish to have your custom at Purple Lounge, and so your account has been locked."

Strange decision,to say the least. I had some wins but they were from slots.At tables I lost in absolutely insane way.No reason to be labelled as an advantage player.Bonuses,of course.But I'd withdraw more without using HH bonuses, lol.

Anyway,I'd rate my experience at PL as 12 of 10.

As for not receiving a reply-it seems to be a general tendency. Casinos like to talk about courtesy an even make"courtesy calls" but often prefer just ignore players emails.Many casinos already implemented this approach and this is maybe one of many signs online casinos send us for a pretty long time already,lol."Move on,buddy.Use your money wisely.Somewhere else."

And if things like this can happen even at such casino as PL-what to expect from others? Sigh.

[breakstone]

Is this place for real. Fancy telling you they no longer wish to have your custom. What a loser of a casino. I have never played there and now I never will. I cant believe places like this still exist and are on the accreddited list. I dont think so, They need to get a life. They dont tell you they dont want your money. You tell them you dont want to deposit there. Unbelievable

[RUSTYROO]

Is this place for real. Fancy telling you they no longer wish to have your custom. What a loser of a casino. I have never played there and now I never will. I cant believe places like this still exist and are on the accreddited list. I dont think so, They need to get a life. They dont tell you they dont want your money. You tell them you dont want to deposit there. Unbelievable

Ditto on that.
Wow, what a disgusting way to treat a loyal player at your casino.
You really bluntly get right to the point Jody, i hope you gave purpletin more detail into why his 'business' isn't good enough for you.
I for one am sure glad i never played at your casino.
Maybe it's just you like the sharks and the smaller fish can bugger off if they start to bite you back.

[JasonXorg]

Your account with us has been closed for the simple reason that we no longer wish to have your business. Regards,
Jody

Well, treating players like this is the simple reason I will NOT visit your casino EVER.
Disgraceful.

[refre]

Just playing devils advocate and saying there may be more to this than meets the eye. Now shoot me

Freddy