Rich Reels - Not off to a good start (feedback)

**darkpixie** · 25th April 2010, 10:33 PM

Well first I had trouble claiming the first deposit bonus.
Contacted chat and they added the bonus. But to my CASH account and not my bonus account :O

Trying to find answers from the chat operator is going no where so far.

I am supposed to contact them to find out how much is left to wager...*groans*

**HICKORY4** · 26th April 2010, 07:47 PM

I read your post and I have played at Rich Reels for about a year. Not sure why I keep playing except for the fact thinking that eventually something will start paying off. I have trully never won a thing!

**osulle** · 28th April 2010, 07:31 AM

Originally Posted by HICKORY4

I read your post and I have played at Rich Reels for about a year. Not sure why I keep playing except for the fact thinking that eventually something will start paying off. I have trully never won a thing!

I can't win at Rich Reels either, should be called Poor Reels cause that is what it makes you.

**darkpixie** · 28th April 2010, 08:41 AM

I thought it was just me!!! But yeah their slots seem to be tighter than other MG sites, I think it is because they are so focused on the tournaments that few people join to actually play the slots. For the record, I busted out of my $150 + $150 bonus in record time, my balance never went over $350. And the non-clear play bonus thing was really unsettling.

**osulle** · 28th April 2010, 08:54 AM

Originally Posted by darkpixie

I thought it was just me!!! But yeah their slots seem to be tighter than other MG sites, I think it is because they are so focused on the tournaments that few people join to actually play the slots. For the record, I busted out of my $150 + $150 bonus in record time, my balance never went over $350. And the non-clear play bonus thing was really unsettling.

Now I don't feel so alone!!! Rich Reels is the only MG I can play at however since I have had no luck there I am spending less money so I guess its their loss in the end.

**felicie** · 28th April 2010, 10:07 PM

Originally Posted by darkpixie

Well first I had trouble claiming the first deposit bonus.
Contacted chat and they added the bonus. But to my CASH account and not my bonus account :O

Trying to find answers from the chat operator is going no where so far.

I am supposed to contact them to find out how much is left to wager...*groans*

Hi darkpixie

. I'm just wondering if they added the bonus to your 'cash' account on purpose because you had difficulties? If it happens again, take a screenshot and then just enjoy it. I've got accounts at all but the last few since the change for US players and have been playing them for a long time and they can be sooo frustrating.

I do feel however that Microgaming casinos are the fairest casinos around and Rich Reels sure paid out quick.

so don't give up yet.

**puppydog07** · 28th April 2010, 11:32 PM

Okay Im with the rest of you, have been playing here for three months or so and thought that eventually itll improve ...did $50.00 this morning in what seemed like minutes...think its time to find a new place to haunt.

Have also found customer support to be very contradictory, right hand doesnt always seem to support the left hand....

Thanks for the heads up on other peeps experience...off to uninstall....

puppy:

**darkpixie** · 29th April 2010, 04:34 PM

Hi felicie, I later found out its the T&C for the first deposit bonus that it gets added to your cash account. Which is very suspicious if you ask me. The bonus system is there, why aren't they using it???

**Rogerb** · 4th May 2010, 03:41 AM

I played with Rich Reels & the parent casino Vilento for years.
And they are not any worse/better,than other MG-casinos.

It ALL depends on where in "the game" you start,when you register.
All MG pays out about 95-97 %, so if you lose,lets say, 300 on one particular game,don´t stop.
Just keep on going,(YOU MUST HAVE THE SAME WAGER;YOU CAN´T CHANGE IT),and you will always ending up losing a little,or winning a little, on that game. (goes for slots,and video poker,thats all i play).

I played MG since 2001.
And even when i have lost 4000,dollar,without getting a fu.... bonus, (dragons lot), i ended up on 4043,dollar,after several bonuses when that game finally turned around.
This CAN´T be just luck.
This always happens to me, and i never stop,until the bonuses finally comes.
Sometimes you hit them right away,so,then, u done.
Find another casino.

**shadow123** · 5th May 2010, 09:57 PM

I might be able to give a reason why the bonus is creditted to the cash account.I took the £150 100% match at villento which presumably has the same bonus rules. If you read the t and c,s (i thought I had), on the first deposit bonus the playthrough is subject to a weighting - 50 % on slots
which means the effective WR is 30 times deposit + bonus,not the 15 times
the the player presumes.this makes the WR on £150+match £9000 -very nearly impossible. I was lucky and hit a £3k win and cashed out £2.5k
(which was paid very quickly via bank transfer).
On subsequent deposits and bonuses,the bonus is creddited to the bonus account and operates in the standard MG fashion (if there is one).
I presume that with the weighting system used on the first deposit match being is non standard, it has to be done manually as the software cannot cope with 2 types of bonus operation.
Apart from that I had no problem with the casino,good Cs and fast payout.