21Grand - asking for ID

**sparkz** · 21st March 2010, 03:25 AM

[Max says: this topic was split off from Hey all 21 Grand Casino is here. OT and needed it's own thread.]

. Iv heard a mixture of things about 21grand.

Some people have been paid quickly, while some others have waited 2 weeks.

Some people have had to send in documents before getting paid. Others havent. (which is a bit of a lame situation for myself, since the uk dont not issue goverment id's, i dont drive, and havent been overseas, thus the only real "ID" I have is my birth certificate and live support just told me "we may ask for it, we may not")

but yea...welcome... im sure I will be contacting rep soon

**21grandcasino** · 24th March 2010, 12:18 PM

hey guys, sorrry for the delay in getting back to you, I way away for a week.
Yes we were Gold Rock but we have taken it over soo its all new..

with regards to pay out, you need to ID just to prove who you are, this is a standard request for all casinos,

Again if you have had any problems with us please PM me so I can have a look into this as, we want our players to be happy and to come back.

Sorry about the spaming to, please PM me you account username and I will look into this, I agree way to much.

OK peeps I should say looking forward to hearing from you, but then that will mean theres a problem... but I am happy to hear all good and bad points

C U all soon

Chloe

**KasinoKing** · 25th March 2010, 11:21 PM

Originally Posted by 21grandcasino

with regards to pay out, you need to ID just to prove who you are, this is a standard request for all casinos,

Please do not make sweeping statements like that - it's misleading.
Not ALL casinos ask for ID, only MOST casinos ask for ID.

KK

**Nifty29** · 1st April 2010, 03:44 PM

3 emails.

3 days.

No response.

Im PMing the rep to relay my displeasure.

**sparkz** · 14th April 2010, 05:30 PM

the reps been taking a while to reply... slowly giving up all hope.

As for saying all casinos ask for ID.... rubbish!!! as KasinoKing says.

In fact theres becoming fewer that ask for ID. Out of the last 7 casinos I played at only yours has asked for ID (as explained in my pm. Support Specifically told me that my birth certificate will be ok).. so I deposit, play, lose a fair bit, then win a tiny bit back and try to withdraw it (still at a great loss overall). I send in birth certificate and wham... "you must send in photo ID"

As for most casino users they do sing praises about casinos that have been top notch and express the facts when they have been wrong done by and certainly im not singing any praises...yet

**GGW Laurie** · 15th April 2010, 12:06 AM

Why not give her a chance to respond before jumping down her throat, she is new to this and just asked for help, if players are getting paid, thats not bad is it and ID's are almost always asked for at any online casino.

Im always ready to give someone the benifit of doubt when they are new and she is merly wanting feedback and is learning the forum ropes imo.

Laurie

**sparkz** · 15th April 2010, 01:02 AM

Originally Posted by lauriejim

Why not give her a chance to respond before jumping down her throat, she is new to this and just asked for help, if players are getting paid, thats not bad is it and ID's are almost always asked for at any online casino.

Im always ready to give someone the benifit of doubt when they are new and she is merly wanting feedback and is learning the forum ropes imo.

Laurie

Because I have contacted the rep before asking about something. Although I 1stly got a reply I pm'd them again and havent had a reply. This was going back to March 27th.

Im all for giving people/casinos or anyone the benefit of the doubt but in this instance iv been wrong done by. Fancy being told by a support staff member its ok to use my birth certificate as id (for the reasons above) and "we will request it if we need it". Then I deposit and play, lose a bit, then win a tiny bit and cashout (overall at a loss though) and after sending my birth certificate was told I need to send photo ID. If thats the case then iv been tricked into depositing and should rightfully be entitled to all my deposits back.

Its funny how the same day I requested a payout from 21G I also requested a payout at another Rival casino... I saw the money from the other casino 3 days after requesting without the rudeness from support staff (bar 1, namely Anna, who is a polite and helpful asset)

I work in a retail environment where the key element is to make the customer feel treated right. Certainly no retail stores sell stuff to customers who use their card, but then if they come back for a refund say "You got any photo identification on you?.... The name on the card says MR ******, but that could be anyone"

anyways enough of my talkin

,

**GGW Laurie** · 15th April 2010, 01:20 AM

I understand your frustation as i know players on the forum who do not have a photo ID and use their birth certificates ,the casinos usually work with them.

In the states you can get a State ID card, that looks just like a drivers lic., not sure about other countries tho, my bank teller has to see a picture Id when i cash a check, even tho she knows me, so i can understand the need of a Pic ID if one is using a credit card to deposit with and withdrawl in some cases.

Laurie

**lost2much** · 15th April 2010, 02:57 AM

Why is it that 3Dice can process my withdrawl without an ID and do it quite effectively, while others require ID, utility bills, etc. for the same service?? This is why I believe that the whole ID thing is total BS. What good does a picture ID do them anyway?? They don't know it's me, nor should they care. It is all crap in the name of "security". The truth is picture or not, they have no idea who I am. I could just as easily have my 7 year old color a pic of me and paste it on the ID for all the good it does them!

**all4greed** · 15th April 2010, 04:08 AM

Originally Posted by lost2much

Why is it that 3Dice can process my withdrawl without an ID and do it quite effectively, while others require ID, utility bills, etc. for the same service?? This is why I believe that the whole ID thing is total BS. What good does a picture ID do them anyway?? They don't know it's me, nor should they care. It is all crap in the name of "security". The truth is picture or not, they have no idea who I am. I could just as easily have my 7 year old color a pic of me and paste it on the ID for all the good it does them!

Because it's all BS. Like I said 11 years ago on another board, if the casino was that concerned with fraud, they would ask for all that information up front. In the past, I've had to send things multiple times as it was just a stalling technique for some casinos.

Fast foward and it's still around. Same BS, different year...