Eine kleine Frage

[gambblex]

I forgot I have a transcript of the chat.Basically,I'm not a big fond of posting such things but with some reluctance..why not?


To: "43699" <*******@*******>The following is a transcript of your chat session.

General Info
Chat start time Mar 22, 2010 5:02:28 PM EST
Chat end time Mar 22, 2010 5:32:51 PM EST
Duration (actual chatting time) 00:30:22
Operator Maria


Chat Transcript
info: Please wait for a site operator to respond.
info: All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.
info: You are now chatting with 'Maria'
Maria: Hello!
Maria: How are you?
43699: Hi!
43699: well not bad thx
43699: just logged in to see if anythibg new here
43699: haven't hear for long time from AllStar
Maria: do you want me to check for any coupon available for your account?
43699: but I noticed
43699: looks like you share support with CW?
43699: or...
Maria: Club World took over the All Stars Casino
Maria: so the customer support and the Management are the same for the 2 casinos now
43699: oops
43699: how come?
43699: what went wrong with AllStars?
Maria: I don't know the details to be honest
43699: well Maria
Maria: I can tell that from the beginning of March there is been this change
43699: do you see any withdrawals from my account?
Maria: I can see that your last withdrawal was approved and processed to Moneybookers the 1st of Feb
43699: ok
43699: btw what is the date my docs were approved?
43699: I guess about 5-7 Dec,or so
Maria: I can see that your documents are received, I am checking when exactly
Maria: the 8th of Dec
43699: ok
43699: does it mean my future withdrawals from AllStars will be processed with no hassle?
Maria: unless you use a new Credit Card, our Cashier will not need any document for future cash out
43699: ok
43699: look Maria
43699: could you please check my Aladdins Gold account
Maria: I am checking it now
Maria: I can see that is not active at the moment
43699: can you see when I sent in the docs?
Maria: Yes it was January 2010
43699: ?
43699: no it was Dec 5th or so
43699: the same day as to AllStars
43699: maybe I sent some additional scans dunno
Maria: I can see that our Cashier did not approve your ID
Maria: I will ask him to double check the one on file for All Star
Maria: they may approve it for Aladdins as well
43699: I doubt
43699: they rejected the same copies
Maria: I have obviously no access to the files, but I will inform them so they can let you know
43699: btw Maria worked at CW or AS before?
43699: I mean where did you work?
Maria: Club World
Maria: and now All star
43699: but look
43699: I was maybe going to deposit now here
43699: if I didnt open the chat I wouldnt know that I actually play at different place
Maria: I understand you
43699: and had I won say 26 bucks
43699: I most likely couldnt withdraw
43699: no matter my documents were approved here and I had a bunch of withdrawals
43699: May I ask you to pass it to Dainiel?
Maria: I would advise you to wait for the Cashier to check and let you know about the documents so you can decide if you would like
43699: or who is the cashier now?
Maria: to deposit
43699: yes but could you notify the cashier about my query?
Maria: I would pass it to Micheal that is tha Manager for the Cashier Team
43699: wow THA Manager
Maria: so he can let you know about this matter
43699: COOL
43699: big boi huh?
43699:
Maria: spelling mistake : ) the* Manager
43699: ok Maria
43699: thx
43699: maybe it's even better
Maria: you welcome
info: Your chat transcript will be sent to *******@*******.com at the end of your chat.
Maria: as it is evening allow until tomorrow for them to get in touch with you by email
Maria: to *******@*******.com
43699: yep
43699: so now I'm leaving you
43699: bye for now!
Maria: you take care
Maria: bye now
43699: ;-)

[gambblex]

I PM'd the CW forum rep asking to add a comment to this thread.I don't incist on public discussion though.I just got an impression that other forum members also might have similar concerns.

I don't know the exact reason why this person didn't reply me.I don't know what is the income sourse of this person but I guess that maybe his salary depends on players deposits sometimes.

Am I asking too much?

[gambblex]

Stellar reputation?

[gambblex]

Paid today.