What Will Bring Back The Trust Between Rival And Its Players ?

[GGW Laurie]

There has just been so many anti Rival threads going up and for most i cant blame some of them. What will it take to gain the trust of so many of its players back? I made up a short list and maybe some can add on and just maybe the Rival casinos will take notice.

Its such a shame as Rival offers great games, what can we do as players to give them our input as im sure they dont like losing players and seeing the anti threads.

Here is my short list............

(1) Customer Service needs to be on the same page as the casino itself.

(2) Slow Pay within weeks, this has got to get better, no 72 hour holds and when we asked for it to be flushed, it should be paid within 72 working hours max imo.

(3) Why all the bonus bans, its almost become a joke, if you the casino place free chips in the account and a player wins, why the bonus ban? This to is not good.

(4) Bonuses that are just unreal, what ever happened to the decent ones with the average WR and cashout?

(5) No emails or replys but from a few Reps on the forum, atleast they show they are concerned imo.

I cant think of anything else at the moment, Rival casinos used to be pretty fair with its players in the past, so what has gone wrong now to have made so many players think otherwise?

................laurie

[dominique]

Nice, constructive post.

They are increasingly in trouble with affiliates also. Doesn't look good when both players and affiliates are unhappy....

[cpdnd31]

Im pretty much fed up with playing at all casinos. Im from the USA, everytime I play I have to pay fees. Fees here fees there and god help if I win then I gotta pay more fees to get my money. When it comes to rival what bothers me the most is their bonuses are constantly changing. WR of 40 30 cashout min. and max. At least with other casinos they are consistant. God forbid you miss read a term on their bonuses you could really screw yourself. What was the straw that broke the camels back. I had an incident that happened at a rival casino because of the incident 4 days later they contacted me and said hey your right we were wrong were sorry we are giving you a special bonus because of it. Ok I thought ty very much. When I looked the wr was and Im not joking 100x wr I thought screw you guys thats a big smack in the face. I allready have to jump thru hoops just to play online. Dont insult me too.

Maybe these casinos could just try to appreciate the American player. After all that we go thru just to play it would be nice if one casino would say hey we appreciate you playing.

Customer service at rivals is the worst Ive dealt with. Depending on the day and time you can get 3 different answers to 1 question. Hey heres a piece of advice know your product before you try to sell it.

Payment times also suck. Hey Rival if you paid me faster I would be able to play with you again. Do they not realize that most of us cash out to umw or qt. Why would I deposite and have to pay more fees when I can wait on my withdrawal.

Games are fun and I feel are some what fair however I was disappointed on the last couple they introduced.

Ive stopped playing rival it just wasnt worth it to me.

After all the problems with CC and now 3 dice not taking netspend Im starting to think hey the fees Im spending online I can put in my gas tank. Drive to local casino and play there at least there if I win I can cashout right away with money in hand oh and there are no fees to play there..

Its a sad day when you dont even want to play online, it use to be fun for me now I just get stressed out. Never knowing what way you can deposite and with who.

Anyway didnt mean to derail you topic

this is just my opinion not meant to offend anyone.

[gloria460]

I'm not sure Laurie..I don't have any rivals as of right now and I do like their games. I haven't had a problem cashing out and I rarely if ever take a bonus. I uninstalled them when I seen the way they were going with the bonuses.

huge bonuses with low max cashout is not good business..ie 600% bonus and 2xmax withdrawal...50% bonus with a 30xwr and max cashout or ridicoulous bonuses of 15-25% with 25xwr and the list goes on. If I do decide to take a bonus I want a fair shot of winning something.

My list would be to offer good bonuses to depositing customers.
Drop those silly wr of 50 to 100xwr. I even seen one of 160x on a 75% cashable bonus with a max withdrawal.

You've already addressed the other issues.

[cynthial]

I agree with all of the points in your post Laurie. They started out great with interesting new games, a fair bonus system, rapid comp points, player retention schemes, the works. Then step by step, bit by bit, it all changed.

Anyone with eyes has read about the changes or experienced it themselves. Maybe they grew the brand too fast. It seems a week did not go by without reading about another new Rival. Or maybe market conditions forced them to scale back on things they considered non-essential. I don't know. What I do know is that they are off the radar for me now. Even the few that are/were considered to be at the pinnacle have lost my custom. I have not a single Rival on my computers anymore and I don't want to smokem peace pipe. I now treat them the way they treat me. Total disregard. Hey Rival, NO SOUP FOR YOU!

[dominique]

I have heard from players who do not like to take bonuses that they are not allowed to deposit more than 15 to 50 Dollars at a time (accounts vary but are within these limits).

So it seems to me that Rival's profit expectations are based on huge WR and cashout limits. Ordinary play without bonuses may result in high payouts and that seems to not be encouraged.

So these guys quit playing there - who wants to run and deposit ten or twenty times during play?

[anniemac]

I have one Rival left and that's Slotocash. I tanked all the other ones the last time they quit paying with a reasonable (3 days max) timeframe. And I am bonus banned at all the rest of them for some reason anyway.

I have never had one problem with Slotocash but that could be because I have been with them since they came into being and have a good relationship with the rep and manager. My wagering requirements have been the same since the beginning, nothing out there.

But when I look at all the new ones that are coming down the pike, I just cringe. Do they think I will deposit and play a bonus with 100x deposit and bonus? Do they think I will wait 5 weeks to get paid? They would have to be sending a check by carrier pigeon for it to take that long.

I want a casino that (a) offers reasonable deposit bonuses; (b) flushes my withdrawals when I ask; and (c) pays me within 24 hrs. or less; (d) has a customer service in place that has a clue and gives a flip. In turn, I will jump thru hoops to deposit at their casino.

I don't think that is too much to ask.

[cynthial]

I have heard from players who do not like to take bonuses that they are not allowed to deposit more than 15 to 50 Dollars at a time (accounts vary but are within these limits).

I have never heard of a limit being imposed on non-bonus deposits. Just when you figure they can't possibly skew things any further in their favor they handicap the player with low deposit limits? The guys who shoot craps out behind the liquor store have higher limits than that. Whatever will they think of next?

[cpdnd31]

Glad to know Im not the only one that feels this way.

[nisosbar]

I have one Rival left and that's Slotocash. I tanked all the other ones the last time they quit paying with a reasonable (3 days max) timeframe.

Laurie, I can basically live with all your complaints except timely withdrawals - that is simply unacceptable to me.

And Annie, I'm with you - Sloto is essentially the only Rival I play at now, but even there, not with a bonus - they have one good bonus per month/week - the VIP Gold one at 100%, 15xWR.

There is not another single Rival where withdrawals are paid in what I feel is a timely fashion - no more than 2 days, tops.

So that would be the most important thing for me - and it would have to be consistent and reliable; fast cashouts every single time.

Otherwise, I'm basically done with online gambling. I've got three or four casinos where I'll deposit just for fun, but being 100% honest here, when I look at the icons for all these other casinos, I just get this feeling in my stomach, thinking about, 'great you can win but how are you going to get your money? how many weeks will that take?' I just find it aggravating, and that's not why I like to gamble - I like to be entertained and have fun, so I'm just taking a pass right now.