Could YOU resist this promotion??

[KasinoKing]

Unfortunately, it is SlotoCash.

Given my experiences with them this week, and their failure to respond to an email to management with some constructive feedback, I would have to say that they are heading down the toilet with most of the others - such a damn shame too as they were always #1 with me.

Yes, it'll be a sad day if they let their standards slip
I tried to contact them twice before the London conference last month, to arrange a meeting - but 2 e-mails went un-answered. Afterwards I tweeted them on Twitter - also ignored.
It seems like they are un-contactable at the moment = not a good sign.

KK

[LooneyTunez]

Found this bonus at another Rival, and it actually made me laugh out loud!

Get a $15.00 bonus on your next deposit!
Deposit must be at least $50.00 to qualify. Maximum bonus amount: $15.00. The following deposit methods qualify: Moneybookers, NETeller, EcoCard, Click 2 Pay, Standard Cheque, Credit Card, Use My Bank, ACH, eWalletXpress, QuickTender, Credit Card, Credit Card, ClickandBuy, Ukash, Credit Card, Credit Card, Credit Card
130x bonus playthrough ($1950)
Playthrough is the amount that must be wagered (put at risk) before you may cashout.


Unless otherwise stated, 1 credit wagered in a game counts as 1 credit toward playthrough requirements. Play at the following games, and any variants, does not count towards playthrough requirements and winnings may be considered null and void: Roulette, Blackjack, Sicbo, RedDog, Baccarat, PaiGow, War, ThreeCard, LetItRide, Videopoker, Craps, DoubleUp, CaribStud, Slot Progressive.
Bonus money is not withdrawable. The bonus will be deducted from your next withdrawal.
If your balance is less than the amount of the bonus you will not be able to withdraw.
1x minimum cashout
You may only cashout amounts greater than your deposit plus 1 times the bonus. For example, if you deposit $100 and receive a $100 bonus with a 1x cashout, you may cashout any amount greater than $200. Additional deposits, reversals, bonuses or comp point redemptions do not count towards this minimum cashout restriction.


The following games and any variants may have different table limits while this promotion is active: Roulette, Blackjack, Sicbo, RedDog, Baccarat, PaiGow, War, ThreeCard, LetItRide, Videopoker, Craps, DoubleUp, CaribStud, Slot Progressive
Your table limits may change while this promotion is active.


Valid from 2010-02-19 00:00:00 to 2013-02-19 23:59:59. Promotion may be expired by casino at any time.
The casino's general terms and conditions apply.

[Wildfire7]

These examples of bonuses on here are not bonuses. They are deposit penalties. Players making deposits taking these offers are being penalised for depositing money into their casino account. There is no reward here, no incentive and no value in these offers.

If I received an email with this kind of promotion the first thing I would be thinking is what have I done to deserve this. Real bonuses should be giving the player an incentive to make that next deposit. They certainly should not be punishing the player with such negative promotions.

Players hark on about poor customer service, but for my money these kind of offers are the ultimate in poor service, as I would be getting poor value for money. So all the professionalism and politeness from so called good customer support becomes meaningless, if they serve up these kind of promotions.

These promotions are also an insult to peoples intelligence, the casino is preying on the gullible or inexperienced, who may take them up on their offer.
Even a trained chimpanzee could work out this offer is crap.

Mike

[Lucky Loser]

A consumer is spoilt with choice these days when it comes to online casinos. Rival casinos which offer these crappy bonuses are only shooting themselves in the foot as most players do have some brains and will just deposit their money somewhere else.

[nisosbar]

These examples of bonuses on here are not bonuses. They are deposit penalties. Players making deposits taking these offers are being penalised for depositing money into their casino account. There is no reward here, no incentive and no value in these offers.

This is a terrific point. Take a bonus and bind your money up until it is almost literally impossible to cash anything out.

And even if stupid people don't get it going into the bonus, when they find out the terms (on the occasion that they win and then wish to cash out), they will never ever take another bonus, and probably won't play at that Rival ever again.

By the way, the uncompetitive bonuses is essentially the reason why I stopped depositing at some of my favorite Rivals - the bonus $$ were meager and the WR relatively high. Forget it, I thought. Not worth it. At least with Sloto, as bad as the bonuses may be getting, I know I will be getting paid almost immediately. So if I'm going to play without using a bonus, I'll keep playing at Sloto. If their payout times slip, as well, I probably will stop playing Rival altogether, though I hope that doesn't happen.

[felicie]

But what about all the little people at other forums (no names) that are constantly posting cash outs of 50 bucks on these free chips? Being in usa I couldn't do that even if I wanted to which of course I don't, but how do they do it and why?

[Sloto]

Bonuses in my opinion are not what makes a reputable online casino.

At Sloto'Cash we reward loyalty as a percentage set by the casino in relation to match bonuses, comp points, no deposit bonuses and cash back received in relation to deposits made.

We do not bonus ban players if they win as many of you believe. It is necessary to maintain the loyalty percentage on individual accounts.

I am saddened that you would consider us worthy of the toilet, given we have worked long and hard building our reputation by providing good customer service, fast cashouts and fair gaming.

You are entitled to complain about the wagering of one of our bonus offers and we take all your feedback onboard.

Thank you

Ms Sloto

p.s KK our affiliate manager will contact you to ascertain what happened to the lines of communication.

[oldtrvlagt]

Bonuses in my opinion are not what makes a reputable online casino.

At Sloto'Cash we reward loyalty as a percentage set by the casino in relation to match bonuses, comp points, no deposit bonuses and cash back received in relation to deposits made.

We do not bonus ban players if they win as many of you believe. It is necessary to maintain the loyalty percentage on individual accounts.

I am saddened that you would consider us worthy of the toilet, given we have worked long and hard building our reputation by providing good customer service, fast cashouts and fair gaming.

You are entitled to complain about the wagering of one of our bonus offers and we take all your feedback onboard.

Thank you

Ms Sloto

p.s KK our affiliate manager will contact you to ascertain what happened to the lines of communication.

"Bonuses are not what makes a reputable casino".....this is true, however, for players that have had an account for months or years, when you start to see bonus offerings that are totally ridiculous and insult the players intelligence what do you think is going to happen. We won't take a bonus just because it is there. It has to have some perceived value to the player in either the amount of bonus given or the WR. The change in the cashout minimum has also been changed and that too is an issue.

I see no problem with your comp points or the cashback, however, in my case I do have a problem with the "match" bonuses and ND bonuses. My "match" bonuses have all but completely disappeared as I deposit more. And as far as ND bonuses, I guess if you call 2 or 3 $10ND bonuses in the last year and a half a perk then we have different definitions. I don't want a lot but if I deposit more then once in awhile an acknowledgement would let me know I am appreciated as a depositer and player. If you will take a look at the last time I deposited you will notice it was "the last time".

[Nifty29]

Sloto -

Im going to remark on a few of your statements, but its important to note that, until recently, I rated Slotocash as one of the best around (which is a big achievement given its a Rival casino). The reason for this is that you always offered reasonable match bonuses with reasonable WR, a monthly cashback (you offered me an increased VIP cashback a few months back incidentally) and fast CS and payouts. Even when other Rivals were tossing myself and other players in the bonus ban pit, you continued to treat me fairly. I almost never received any free chips, and only the odd 100% match - and that was just fine with me as I almost always deposited without a bonus....however it was nice to know that if I was a little short on funds etc I could use one of the offers in my cashier.

Now....

Bonuses in my opinion are not what makes a reputable online casino.

I agree. However, if a reputable casino is going to offer them they need to be reasonable....that is part what makes an online casino reputable.

At Sloto'Cash we reward loyalty as a percentage set by the casino in relation to match bonuses, comp points, no deposit bonuses and cash back received in relation to deposits made.

Fair enough.....but something about that formula has changed very recently, just as it has with other Rivals. Out of my last 10 deposits, I would say the vast majority were without any bonus and did not produce a withdrawal. During that time, I had my usual promos in my cashier e.g. deposit $100 get $77 etc with 20XDB WR - a week or two ago the WR doubled - and then a week ago everything disappeared.

The only 2 explanations for this (that I can think of) - 1) You integrated Rivals group-wide bonus ban database, or 2) You significantly altered the criteria for bonus-banning. All I know is that one day I was being treated like a valued customer, and the next day I was practically branded a bonus abuser.

We do not bonus ban players if they win as many of you believe. It is necessary to maintain the loyalty percentage on individual accounts.

Well it depends on what your definition of 'win' is. If its based on %, then I assume if you have cashed out more than you deposited then you are a 'winner', and (it would seem) very likely to be bonus banned.

Im not spending hours trying to work out where I am on that scale since my account was created, but I had a couple of really big wins last year and its possible it put me in the 'winner' category - which didnt seem a problem until last week. If I had used a few bonuses and cashed out some nice wins, maybe I could understand, but nothing has really changed on my end so something is different on your end.

I am saddened that you would consider us worthy of the toilet, given we have worked long and hard building our reputation by providing good customer service, fast cashouts and fair gaming.

I didnt say anything about you being worthy of the toilet - I said that what you are doing seems to be falling more and more in line with all the white labels which certainly are going down the toilet. Saying that your operation is heading the wrong way (down the toilet) is completely different to stating your operation should be in the toilet.

You have worked hard to build customer satisfaction etc - so why become like all the others with ridiculous WRs and bonus banning for no apparent reason?

You are entitled to complain about the wagering of one of our bonus offers and we take all your feedback onboard.

Im glad you acknowledge that, and its great that you say that you are taking the feedback on board.

The reason I said 'say' is that I replied to an email (explaining my bonus banning in a form letter) from the Sloto manager with an extensive amount of constructive feedback from a long-time and loyal customer - only to not receive even an acknowledgement. I took the time to relay my thoughts to an operator Ive always had a lot of respect for, and that operator couldnt even send me a "Thanks for the feedback - we appreciate it" etc.

Now I know its possible you are going to say that the email was lost or wasnt received or overlooked, but the day after I sent it the promo I listed in my original post was placed in my account (25% match with 40xDB). So, instead of addressing my concerns personally, you just decided to throw a deposit penalty in my cashier so I couldnt claim I was bonus banned.

Not the case? Well since I didnt receive a reply its the only conclusion I can arrive at (which is the problem when communication breaks down)

I now see you have reduced the WR on the 25% match to 20xDB. Sorry, but that is still really bad - for a 100% match is fair enough, but not 25%. Its just another deposit penalty. As a comparison, Royal Apollo offers me a 15% bonus with 4xDB cashable....not even in the same ballpark.

Now Ive spent about 30 mins writing this, as I did with my email, so thats an hour Ive dedicated to providing you with constructive feedback as I always considered your operation above the rest.

Prove me right.

[nisosbar]

Here's a point I've been wanting to make in light of the multitudes of various bonus complaint threads lately.

It does, and does not, amaze me how some of these online casinos are run. On the one hand, B&M casinos like Borgata or Venetian are run by professionals, who have been in the gaming business for decades, and know how a successful casino is run. Ergo, their loyalty schemes can be quite rewarding - free hotel nights, free meals, cash back, etc.

Online casinos, OTOH, are less likely to be run by people who have been doing it for very long, or who don't intend to be running casinos for very long, and so the poor manner in which lots of the bonuses are designed make sense, insofar as they obviously don't know what they are doing. The reason I say that is because when you consider the fact that no slot machine is set to pay back 100% or more, then you realize that this means SLOTS ARE DESIGNED FROM THE GET-GO TO FAVOR THE HOUSE. That is, no matter how good a streak a player has, that player will lose everything back to the casino over the long-term.

Therefore, it makes NO sense to penalize players for taking deposit bonuses, as another CM member put it so well. Think about it - when you have a lucky streak, and cash out, what is the first thing you do? REDEPOSIT AT THE SAME CASINO, to see if your streak continues or is finished. Duh. So there you go, you start losing money back to the casino from the time you cash it out. UNLESS it was a bitch meeting onerous wagering requirements, or unless you had to give up three quarters of your balance because it was over the max cashout. Then you are unlikely to go back to that casino.

Case in point, I took a bonus over Thanksgiving at one of the Rivals on a $25 deposit, and managed to, at my highest point, even after meeting the WR, to get it up to about $1,800 - but my max cashout on the bonus was about $600. So I played the remainder off, but to date, I have not taken another of those bonuses, and I won't either. Further, as I have stated elsewhere, Sloto is the only Rival that pays out reliably overnight, so if I'm not taking a bonus, what sense does it make to play elsewhere?

But at any rate, I don't think I'm going to continue doing this online casino stuff much longer, as it isn't as rewarding as it once was, IMHO. I know the claim is that nothing has changed in terms of RTP, but like others, I don't agree with that.