Hiya: Record/take screen shots of everything. If you did not, you can still do it. This is to avoid them saying, "We still do not have your Doc's, and so on, as you have it from their Chat session, "recorded" that they do have them.
Like KK said, be polite. I would take it one step further, and Log In, and keep playing some. Short sessions, and a little money. The objective is to Really show them that you are intending on still playing. They want their money back. The only way for them to get it, is..........
1. Just don't pay you, or
2. Pay You, have you keep playing, Lose, and Deposit again.
The more you can make them think that #2 is their best option, the more likely you are for them not to resourt to option 1. And even if they do, you can get your money back thru your bank. But you must record everything, even if it means going back in to Chat, and saying, "Hi I am just verifying that you got my Doc's. You did, Thanks."
"All I want, is to WIN my fair share, and maybe just a teeny bit more"
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