ClubWorldGroup - ID issue

[chuchu59]

I think CWC handles all withdrawals quite timely. At least that is my experience. However Tom, I am afraid you will have to tlak to your promotions team and ask them to stop sending out promos direct to players by their names and username when in fact the promos dont work. It's very irritating especially when live chat states that promos are subject to status. WTF? The email was addressed to me personally and after several exchanges with live chat and emails I have still not gotten any apology although it is clear you guys have goofed up.

As long as you stop making these silly mistakes CWC casinos are still good to play at.

[clubworld]

Hi Chuchu, we did send out some errant emails a short while ago. My promotions team are very good but are somewhat overworked and so the occasional mistake does creep in despite our best efforts.

I checked and they did contact you again by email and by a player message in the casino regarding this earlier this month (I have PMd you a copy) however for the record I do apologise for the mistake and the inconvenience caused.

Kind Regards
Tom

[gambblex]

I'm bolding some words

[gambblex]

Sorry,the following will be a bit long,boring and may damage your health

[gambblex]

I was in no way going to take anybody's time,efforts or attention to take care of this.

I had enough attempts to get an explanation from CS and asked them to be more specific with their requirements.

I think I'm pretty well informed what I need to travel abroad.But nobody asked me for this upfront to enable deposits.

I still just couldn't imagine that they DON'T TAKE MY PASSPORT SERIOUSLY.

WHAT???

I don't even ask WHY online casino requires such important documents.There are other ways to verify age or identity.

Sorry,I'm pretty happy with what I have.And I will never question or discuss it.
It's not easy to make me angry at all and I wasn't too frustrated even being screwed in the past. I simply have a some sort of idiosyncrasy or hypersensitivity to some things.

Also I never mentioned that I'm intended to use THIS forum to achieve my personal goals.

Would the first in this thread be qualified as "trashing"? I mean if you didn't know that my email contained this word?

There is a huge number of threads and posts here about everything: payout percentages,payments problems,CS incompetence way more aggressive,using more colourful language and maybe affecting smb's reputation than mine.

I'm not looking for an excuse but just don't understand such close attention.

Where are ACCUSATIONS?

I merely wanted to bring to casino support's attention at least ONE THING. RESPECT? NO!At least BE MORE CAREFUL WITH YOUR DEFINITIONS.

The explanations why you reserve the right to take money from Ukrainian citizens but not willing to respect their passports is still your responsibility I guess.

"DO WHAT WE TELL YA!!!" isn't sufficient.


Dear Tom.What are "several other concerns"? You also may be surprised but IT HAS an issue date.So you provide wrong information here.You still incist that "I maybe don't even have PHOTO ID".My "SENT" folder says that you definitely have not only a sample but a scan of a REAL document.I REALLY DO YOUR JOB FOR YOU HERE ,DO YOU HEAR ME?

And please dont misinform forum members that you tried to reach me via the phone,especially saying that my numbers are invalid.

Yor statements here really affect my reputation.I mean in REAL WORLD.

I didn't ask you to speculate here what you think it should look like.

I've told you couple days ago: I just think that casino must respect and accept legit documents of my country as well as my deposits.


Thanks to your post here after 44 hours (and_I_don't_know_how_much_more_long_I_should_wait _here_for_you if I wouldn't "invite" you) members here see wrong picture.


I kindly suggest you to review your actions and position about LAW and JUSTICE.

I've told you couple days ago(and many times before) I just think that casino must respect and accept legit documents of my country as well as my deposits.

Do you intentionally disregard my posts together with "Santa Claus?"

You say again that I maybe don't even have a photo ID.Maybe you need to have a good long vacation.Maybe you're a little tired.



Anyway,Tom as well as RockbetJohn. I understand that you personally can be put in tough situation here because you do not have an access to sufficient information and it's maybe not your fault.No "beef" with you




Attention!

If you find this thread annoying imagine how annoying it is for me.Where I live has very little to do with this thread.I have UA in my "location" since my registration.

My English is too easy to spot.I must agree with bernynhel that it's not that easy even to understand what I'm talking about.Yep,not enough to enjoy James Joyce in original.

I was about to say "United Artists" once but smelled a ban. Under-Aged? No,definitely,no.Immature-yes,sure.Have you seen a mature man? Maybe as rare as owl with hands.


I'm happy and proud for you and your Google skills.But.I kindly ask you if it's possible. Don't post here any samples.There never was such need before.And merely to satisfy somebody's curiosity or to show how good you are at search engines.PLEASE.Refrain from it.I now you understand me.







If after reading the FIRST post still don't understand.If you need Wikipedia,Google and other tools to find out what are:insult,offence ,self-respect,pride,dignity-PLEASE,DON'T WASTE YOUR TIME HERE.And my time as well.I still have to explain some things to Casinomeister.




Bottom line: http://www.urbandictionary.com/defin...rm=bottom+line



No,I'll better say "in a nutshell":

Should I swallow it when some clerk throws my UKRAINIAN PASSPORT me in the face even without looking at it?
What my reaction should be?

I should probably say "Thank you,noble Sir" and remove myself with a humble reverence.

Maybe it has something to do with http://en.wikipedia.org/wiki/Testosterone


You still here? Will suggest me to have more responsibility or change my numbers or not to yank your chains or something else?I'm beggin' you -DON'T WASTE YOUR TIME.And -remind me -where or when I asked you to read anything here?

Please excuse me.Looks like maybe I'm really getting a little upset.

Just like you I already don't know what it's all about.Chain yanking, probably.

I just say that if I was paid as always you wouln't see this thread.


I don't know exactly where the funds go when player loses.But as one possible scenario it could mean some food on somebody's table.

Is it so hard to show some respect to player's needs?

Good opporunity .









Dear Meister!

I'm not that talkative.And sometimes have to do something else.And my English sucks.

You're curious and I'm at your service.

But I don't see any tragedy here,do you? Not even a problem.

If you have no idea what I'm talking about -well,then I misused this forum.

I think my tone is the same as before.Looking at a couple of my posts earlier you could discover that I will fail to win "Flamer&troll of the year" award.


May I know why you're screamin here:" Look at him!!!Look at him!!! He threatened!!!He verbally abused!!!" Like I committed unheard-of ,unprecedented crime.

No matter how I yelled at staff.More facts,please!

You quote (selectively) my private conversation here without my permission.Don't like it-close this thread and delete my post.Really,WHAT'S A BIG DEAL???

If you wish I'll give you my email screenshot with full phrase about trashing.

NOT A BIG DEAL FOR ME! No! Why so serious? I was 99% sure it would be the outcome.And I must admit that nature and title of this thread may lead to the ban no matter I hadn't flaming posts before.

I accept it.It's okay with me.No questions.Case closed as someone said above.


Why didn't you just ignore me?

But if you decided to take a part you definitely should choose other tone.NO MATTER WHAT YOU THINK OF ME.SIMPLY FOR YOUR BUSINNESS.

Why didn't you say:"Hey hey buddy,relax,calm down.I'm sure you're good boy.Let's wait a couple hours while his rep will answer you.Don't get upset."

You probably shouldn't say that you don't care how I feel.

You offered me a funny "side game" here instead.Called "Open your mouth and get a dirty stinky rag in it". Also okay with me.Why not? Isn't this a forum for players (who are not always gamblers)?

Anyway,I think that rag would be a good reward for my stupidity.

You allowed enough time for some provoking posts from members.ANY my word could be qualified as abusive and voila! I'm chewing your stinky rag.Hehe.

Nobody even gave me an opportunity to embarrass myself.Thank you

Thanks BLUE TEAM you know for WHAT.



Looks like I won't meet Meister's T&C C'est la vie Like I told you WHAT THEY ASK FOR IS NOT INSTANT TO ISSUE

[winbig]

Okay - I'm going to cut to the chase and end this "chain yanking"

@gambblex - since you've decided to use this forum to "trash" the casino and its employees (like you threatened), we're going to solve this problem.

You have 72 hours to provide a government issued ID to Club World. If you don't comply, your forum account will be closed.

I will back up a player until the cows come home when it comes to being treated unfairly or getting screwed over by a casino. I will also ensure that when a problem is initiated by a member, we'll do our whatever we can to resolve it. So let's solve this problem now.

72 hours is up.......

[gambblex]

PLEASE ,winbig don't read


I'm beggin' you!

and what's wrong with your clock?

you told you'll be happy when I'll shut up


Happy to inform you!

You could simply give me a silent nod

Thank you!

[Casinomeister]

Hi Gamblex,

As far as I know - the casino wants to pay you - but they need you to provide the docs that they asked for. I don't believe that you've sent them a government issued ID - but that's for you to work out with them.

Their offer still stands - you need to keep communicating with them to straighten this out.

As for closing your account here - well, since you've taken the time to explain how you feel and seem to be sincere, I'll let things be.

Just be a little more objective when complaining about things. Drop the sarcasm and snide remarks, and don't let too much testosterone cloud your thinking. You were much more mellower toward the end of this thread, and that's a good thing

Thread upgraded to closed since this is pretty much in the hands of the player and CW.