Someone is messing with me....please advise

**LonelyHearts** · 24th November 2009, 01:31 AM

Getting close to 2012. Strange things are starting to happen. Ande gets money taken from his Credit Card by QT. Bernynhel gets money taken from his Credit Card by an alien. Then logs into his QT and see some Jewish person Credit Card registered in his account. Just Play getting accused of sending hacked emails about her gambling problems to a Rival Casino...And I can't win a Random Jackpot at any RTG casino I played at. Yep its the End of the Road Folks.

**swampwitch** · 24th November 2009, 01:35 AM

ues i need my account closed.. i spend all of my money gambling on line and i have usesd all of my husbands money too. i cant help mysekf

A cursory glance at your over 800 posts shows that there's no way you wrote that garbled email.

Is Superior saying anywhere that the original email from "you" came from the email address that's registered with the casino? If not, all a person has to know is your real name to open an email account and send crap out in your name. As far as knowing your Superior log-in name to use in an email...if you've ever even once posted your Superior account log-in name in any forum, Google can find it. I know plenty of people on the boards who would think it's a giggle to pull something like this on someone.

Or, like VWM said, it could be Superior coming up with an excuse to pull your plug. But, why resort to something like this? Technically, they can just close your account for no reason whatsoever. Why stupidly risk exposure by giving you this obviously false message that came from the fictional "you"? It's one thing to be exposed as liars...it's another to be exposed as stupid.

**suzecat** · 24th November 2009, 01:47 AM

Superior NEEDS deposits, so they decide to screw with/close accounts of players they already have (and who deposit regularly and lose)? Brilliant!

**vinylweatherman** · 24th November 2009, 01:50 AM

Something isn't right here

Looks like they received a request to close the account through the system, and then sent an email out asking why. The reply was "ues i need my account closed.. i spend all of my money gambling on line and i have usesd all of my husbands money too. i cant help mysekf"

The "mix-up" theory works like this.

Player A closes account "through system". Email sent automatically requesting "feedback" reason for closure. They get back the "problem gambling" response.
Since this now becomes a "problem gambling" issue, it gets dealt with by a different team (feedback is normally, on the lines of "crap promos", "bad CS", etc.)
Team dealing with it messes up, and locks WRONG account (Player B)through getting something mixed up between them. Player B finds account locked, and makes a fuss. They are told THEY asked for it to be done because they have a gambling problem. Player B asks for the emails. Casino sends Player B the cut & paste notes from the system, and since these notes are on Player B's account, casino concludes that this MUST have been done through Player B's registered email address.

What we STILL don't have is the ORIGINAL request that started this off, the one requesting account closure, which prompted the "first message" the casino has supplied in the trail.

Surely, if this started with Player B requesting account closure, WHY would player B complain when said account is found to be closed........

UNLESS, of course, .... she has a gambling problem, and this is where we hit a "catch 22" situation, where the casino is now primed to fully believe, despite overwhelming arguments to the contrary, that this Player B DOES have a problem, and they are saving her from herself by closing the account, and keeping it closed.

It's similar to the situation faced by players wrongly suspected of fraud due to a mix-up in the system. They have to disprove evidence they cannot see, yet the casino is already prejudiced against their arguments because they were initially flagged.

Both the fraud and "problem gambling" systems can be misused to "get rid" of unwanted players in a way that allows them to hide the real reasons behind it. Most regulators will accept prevention of fraud and "problem gambling" are areas where casino's do NOT have to be completely open about how the decisions are reached, and can argue that both fraudsters and "problem gamblers" will ALWAYS deny the "offence", whether "guilty" or not, so it becomes an "absolute" offence - once flagged, guilty with little chance of appeal (internally, at least).

Fortunately, there are a few EXTERNAL means of appeal, and these often show that many players are WRONGLY flagged, and are seen by casinos as an acceptable degree of "collateral damage" in order to ensure that NO "bad" players slip through. If these aggrieved players complain loudly enough, or through the right channels, then the CASINO can suffer from "collateral damage", so will look more closely at these cases, and what players seem unable to achieve over months and dozens of emails, somehow gets explained away as a "simple misunderstanding", fixed in a phonecall or a couple of emails, once the casino sees that someone with "clout" has become involved.

In this case, the question to ask now is HOW did this whole thing get "in the system". It was NOT from an email, it was from an "internal system request" for account closure. THIS is where they should be looking.

As vegetagirl says,

Date: 2009-11-23 10:43:34
Subject: Re: Closing account due to problem gambling (Issue #)
ues i need my account closed.. i spend all of my money gambling on line and i have usesd all of my husbands money too. i cant help mysekf

should be in your "sent items" folder, or even your "trash", provided you haven't cleared these out. The email to which this is a reply (as claimed by the casino) should be in your Inbox, or more likely your Trash folder, having been read & replied to. If these are the ONLY two emails that are "missing" from your account, it supports the theory that there has been a mix-up.

**anniemac** · 24th November 2009, 02:56 AM

Not to make light, but sounds like the person that wrote your email is the same one that wants me to pick up a WU for a million dollars but only after I have sent him some money and I give him all my personal information.

So far Superior hasn't proven you sent the email because they didn't send the originating header. So something stinks to me.

Write them off and play somewhere else that appreciates your deposits.

**big_mac** · 24th November 2009, 03:15 AM

I don't see why they would do this deliberately, they could just close the account for unnamed 'security reasons'.

Although they do seem quite happy to get rid of the player, they aren't even considering that a mistake / hoax may be possible.

If it is a mistaken identity, then there is somebody out there who really should have had their account closed but hasn't - I would be more worried about them.

**jas2587** · 24th November 2009, 03:16 AM

an original header would have all this bull in it

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Not saying you dont know what they are .......
Cindy

**just play** · 24th November 2009, 04:15 AM

Not saying you dont know what they are .......

I didn't know what it was...I thought it was just "too and from"

should be in your "sent items" folder, or even your "trash", provided you haven't cleared these out. The email to which this is a reply (as claimed by the casino) should be in your Inbox, or more likely your Trash folder, having been read & replied to. If these are the ONLY two emails that are "missing" from your account, it supports the theory that there has been a mix-up.

I looked in "sent", "trash" "spam" and even did a search in my email for the keyword "superior", nothing has come up?

A cursory glance at your over 800 posts shows that there's no way you wrote that garbled email

Yes, I am far from the sharpest tool in the shed, but come on....what is that first word supposed to mean? ues

edit...I also just did an email search on the "issue #" nothing came up there either

**chayton** · 24th November 2009, 04:27 AM

Just Play, I'd write them back and tell them to send you the mail with FULL HEADERS attached so that you can get to the bottom of this. It's extremely easy to fake where an email is coming from, but with the full headers included you can see where the mail really originated from.

When you get that, post it in here and the people who understand what it means will be able to guide you.

Lol, the only other alternative is that maybe you were sleepwalking and sent it yourself - it kinda looks like whoever was typing the message was asleep.

**Stovetopp** · 24th November 2009, 04:54 AM

Originally Posted by chayton

Just Play, I'd write them back and tell them to send you the mail with FULL HEADERS attached so that you can get to the bottom of this. It's extremely easy to fake where an email is coming from, but with the full headers included you can see where the mail really originated from.

When you get that, post it in here and the people who understand what it means will be able to guide you.

Lol, the only other alternative is that maybe you were sleepwalking and sent it yourself - it kinda looks like whoever was typing the message was asleep.

Why bother? Except for pride or just curiousity they (Superior) is doing you a BIG favor.Just play at another casino Why all the fuss to give someone your money ?