Quote Originally Posted by KasinoKing View Post
Since Rocky is in the USA you can rule out all Playtechs, MGs, Wagerworks, Cryptos, Chartwell, Boss & GV - that only leaves about 25 casinos for you to guess from...
(RTG, VTech or Rival).

KK
oh yeah, I didn't even think to check his location, thanks.

It just that Rocky's story was reminiscent of something that happened to Ray at a Playtech casino a few years ago. He had to try withdrawing again and again - every person he spoke to in live chat told him something different - put your account number - no put your name - no it's your email - no it's the first 3 letters of your username followed by your account number - no it's your name followed by the last digit of your IQ followed by your shoe size....

Each time he had to wait the 4 day 'hold' time, the funds would disappear for a day or so, then it would be put back into his account. I seem to remember that it took about 2 months to finally get the withdrawal processed. In that case it really seemed to be a stalling tactic, considering all the 'support' giving him wrong answers over and over.

In your case it may have just been a mistake and now that you know what the problem was hopefully your next withdrawal (an even BIGGER one!) will go smoothly.