Responsiblity?

[Nifty29]

My personal view is that a casino has no more responsibility for monitoring how much a player loses than McDonalds has for monitoring how many burgers a customer eats or a liquor store owner has for monitoring how much booze someone buys.

Spending too much money is akin to eating too many hamburgers or drinking to excess....they are all bad for you but in different ways.

Once someone reaches adulthood, they become responsible for their own actions and the consequences that those actions generate.

Lets face it, if a casino bans a player 'for their own good' they are just gonna go play elsewhere - and that is, for the operator, throwing money down the toilet.

If someone has a gambling problem, it is them and them alone who can do anything about it. If you dont believe me, watch a show like 'Intervention' or go to a Gamblers Anonymous meeting.

Remember, its just my opinion.

Heidisue - if you indeed feel you are out of control, please please please make contact with GA or some kind of counselling service so you can get back to 'captaining your own ship'.

Cheers

P.S. Betting 'pennies' could mean bets up to $2, which arent small to most of us, so that figure Heidi quoted isnt terribly surprising.

[3Dice]

Since Enzo is a respected rep around here, I'd like to hear what guidelines they use. Enzo?

Hi Guys,

Without getting involved in the should-or-should-not discussion, let me illustrate the things we do at 3Dice :

• 3Dice has deposit limitation settings available to the customer - clearly visible in the cashier. Customers can set their deposit limits lower without intervention of support. (relaxing or removing the limits involves a 3 day cooldown period and has to go through support).
• Low default maximum bets. Customers have to explicitly request higher maximum bets which allows staff to assess the situation.
• We try to keep communicating with the customers as much as possible. Player chat has more than once given us the information needed to step in and help.
• Imposed deposit limits on re-opened or problematic accounts. Preferably we negotiate this with the customer, if that fails we will impose a deposit limit as support deems appropriate.
• There are lists with trigger-words. Obviously I can't share those but if a conversation takes a certain direction then we have use-cases with responses ranging from an informative talk up to an imposed deposit limit.
• The 3Dice back-end generates alerts for sudden changes in deposit and play behavior. These are followed up by support - via chat or email.

I know at least a couple of members here have seen this in action (or at least the first steps). It may seem a bit pro-active but generally this effort is very much so appreciated by our customers. (As an added benefit I get to sleep at night )

Regards,

Enzo

[WagerWitch]

Hi Guys,

Without getting involved in the should-or-should-not discussion, let me illustrate the things we do at 3Dice :

• 3Dice has deposit limitation settings available to the customer - clearly visible in the cashier. Customers can set their deposit limits lower without intervention of support. (relaxing or removing the limits involves a 3 day cooldown period and has to go through support).
• Low default maximum bets. Customers have to explicitly request higher maximum bets which allows staff to assess the situation.
• We try to keep communicating with the customers as much as possible. Player chat has more than once given us the information needed to step in and help.
• Imposed deposit limits on re-opened or problematic accounts. Preferably we negotiate this with the customer, if that fails we will impose a deposit limit as support deems appropriate.
• There are lists with trigger-words. Obviously I can't share those but if a conversation takes a certain direction then we have use-cases with responses ranging from an informative talk up to an imposed deposit limit.
• The 3Dice back-end generates alerts for sudden changes in deposit and play behavior. These are followed up by support - via chat or email.

I know at least a couple of members here have seen this in action (or at least the first steps). It may seem a bit pro-active but generally this effort is very much so appreciated by our customers. (As an added benefit I get to sleep at night )

Regards,

Enzo

Enzo -

Thank you for this.

I will say that 3dice has the best customer service available in a download casino.

I will say that they care - and do get involved with people - so they get to KNOW their players. 3dice is very unique in this aspect, as most of the regular players do sit in chat, and do play the tourneys - which creates a community impact.

And this is very unique - as to where most, if not all, other casinos keep their players almost completely separate and in the dark... except for possible "bubble chats" - which I find annoying.

And in this respect, your support team, gets the chance to "know" the personalities of the other players ---- PLUS is privy to "gossip" (whether true or not) about other players as people like to talk.

This gives 3dice an unusual view of the consumer - and allows a more personal glimpse into their lives - if the player participates (and honestly which player is too stupid to participate at least a little bit? Hmmmm?)

Anyhow - Me - I personally had a financial crisis recently - which affected your casino - And your staff was completely understanding of it - and was VERY supportive of my situation.

If it had happened to anyone else - or at any other casino - "I" would have possibly been targeted as a problem player or locked out.

(Just FYI - for those who weren't aware of it - I'm a US player - my bank account got tagged as a gambling account and closed after a few Ewallet transactions - which stopped ALL transactions to Ewallet but also froze all funds - It took over 70 days to get it reopened, with no negative legal effect on me --- no legal issues, as the player is not prohibited from playing online - the BANKS are not allowed to process wired transactions for gambling processors --- taught be a big lesson - have more than ONE account - keep money split up between them - and never use an EWallet for any reason for INSTAPAY.)

Instead your staff was FAB about it - and worked it perfectly to work into my life - and we even had discussions where they expressed sincere disbelief at the debacle that happened here, where I live.

So - 3dice is a cut above other casinos when it comes to player interaction with the support. YES - THIS MEANS YOU ANNA... LMAO!

It IS more personal - and it is what other casinos should strive to be.

I believe - ON THIS ISSUE - 3dice is more aware of gambling problems and the understanding and less abuse of the people who may have them.

And that understanding and that "closeness" with your players (whether real or perceived) is what ALL casinos should strive to have...

And it allows you to understand gambling problems or addictions - and allows you to interact with the consumer in different ways - which I have literally seen your agency do.

WW
Ps. yeah - you can dump a couple thousand in my account now after that speech.... LMAO! Just kidding guys - actually - I'm totally dead serious on 3dice customer service and interaction with the players - they are incredible and NO ONE can deny that.

[WagerWitch]

Might I add this:

I think it's a HUMAN BEING - who is an ADULT - that is the ONLY PERSON who can intervene with their OWN addictions.

If anyone has an addiction - they must FIRST admit it and want to deal with it.

JHV's post says it all.... Whether you want to hear it or not. CASINOs --- ALL OF THEM - are in the business for the money.


Some casinos - like 3dice, Slotland - and a couple others actually care about their players... BUT - the bottom line is they are in the business to make money...

And unfortunately some adults who participate in this business have NO BUSINESS getting in it.

But they have to be responsible for their own actions.

For example - I let my 16 year old friend of family watch me play one time - not even thinking to shield my password - I was on a winning streak and won a ton of money.

When babysitting for me - proceeded to play at HIGH DOLLAR bets - (higher than I ever would) and dwindled my account to zero - which then took my money out of a cashout status - which in turn drained my money account...

I didn't cry FOUL on the casino - I paid it off.

It wasn't the casino's fault - they aren't the ones who were stupid --- IT WAS ME - for many reasons. I will NEVER let anyone see my hands type in a password EVER again - nor will I ever leave my password in automatically where someone can just open up the program.

It was a lesson WELL learned - and not anyone's fault but mine.

So - the ADULT who plays - MUST take responsibility for their own actions.



ON HEIDI's issue.....

I'd be pissed too if there were no comp points adding up or NO DEPOSIT bonuses.

The casino industry standard is to have comp points for play - PERIOD.

I have literally quit a casino for not tossing comp points or not giving me a NO DEPOSIT bonus.

I rarely - if ever - cash out - as EVERY casino can attest.

I am in this for the entertainment value mostly.

BUT - I like to play - period.

And I think Heidi has a valid point about being upset - and if I were her - I'd shut that casino down - and write it off permanently unless someone takes care of her situation.

There are OTHER casinos out there who WILL take care of you.

Does Heidi have a problem playing?

I don't know.

Should the Casino stop her from playing? Hell no. Its not their place to tell Heidi what to do - they don't know her.

3 dice interacts intimately with their players - so that's different - they use different techniques designed to give the player the opportunity to observe their own playing problems - and they actually talk to their players and see where they are mentally and health wise... But ANY OTHER CASINO - with that type of intervention capability - they have NO RIGHT to interfere.

It is up to the PLAYER as an ADULT to determine when to stop and when to seek assistance.

Not the casino.

[JHV]

For example - I let my 16 year old friend of family watch me play one time - not even thinking to shield my password - I was on a winning streak and won a ton of money.

When babysitting for me - proceeded to play at HIGH DOLLAR bets - (higher than I ever would) and dwindled my account to zero - which then took my money out of a cashout status - which in turn drained my money account..

Random Possible Silver Lining: Imagine if the kid won though. It could be GG to school and "hello gambling"

Gambling's aiight and all - but I know when I was 16, if I'd discovered poker then instead of a few yrs later, I probably quit Grade 11 rather than Post-grad Law. Grade 11/12 kinda important, long-term....(and I'm certain I would have crashed and burned in spectacular fashion if I ditched high school for poker).

[*]There are lists with trigger-words. Obviously I can't share those but if a conversation takes a certain direction then we have use-cases with responses ranging from an informative talk up to an imposed deposit limit.

Any high-roller bonuses for new players, Enzo? My rent isn't due for over a week and it's borrowed money anyway, so it's not like it's even 'real' money, obviously.

In any case, if I lose it, it's not the end of the world. I can always borrow more. And if I can't, it's not like I'm out in the snow. I live in the tropics so sleeping outdoors is hella comfortable so long as I have a mosquito net, which I'm pretty sure I can steal or beg (or otherwise 'induce') off of a random mosquito net owner.

Have to be careful not to give you the wrong idea though. I don't have a gambling problem. I have a "losing" problem. I'm just really unlucky is all. As long as I don't lose 100% of my deposit, we're laughing. And I'm hella good at Video Poker and getting really good at Slots, like REALLY good, so...although on a bit of a losing streak, I'm super due for a win - in fact, it's all but guaranteed that I'll win my next session (you know when you get that *feeling* and it's like a complete lock, I'm counting the profits already) - so I'll totally understand if you don't want to be the one casino I ever win at lifetime, so no offence will be taken if you pass on my request....

[WagerWitch]

Random Possible Silver Lining: Imagine if the kid won though. It could be GG to school and "hello gambling"

Gambling's aiight and all - but I know when I was 16, if I'd discovered poker then instead of a few yrs later, I probably quit Grade 11 rather than Post-grad Law. Grade 11/12 kinda important, long-term....(and I'm certain I would have crashed and burned in spectacular fashion if I ditched high school for poker).



Any high-roller bonuses for new players, Enzo? My rent isn't due for over a week and it's borrowed money anyway, so it's not like it's even 'real' money, obviously.

In any case, if I lose it, it's not the end of the world. I can always borrow more. And if I can't, it's not like I'm out in the snow. I live in the tropics so sleeping outdoors is hella comfortable so long as I have a mosquito net, which I'm pretty sure I can steal or beg (or otherwise 'induce') off of a random mosquito net owner.

Have to be careful not to give you the wrong idea though. I don't have a gambling problem. I have a "losing" problem. I'm just really unlucky is all. As long as I don't lose 100% of my deposit, we're laughing. And I'm hella good at Video Poker and getting really good at Slots, like REALLY good, so...although on a bit of a losing streak, I'm super due for a win - in fact, it's all but guaranteed that I'll win my next session (you know when you get that *feeling* and it's like a complete lock, I'm counting the profits already) - so I'll totally understand if you don't want to be the one casino I ever win at lifetime, so no offence will be taken if you pass on my request....

How does your cheek feel?

I mean with your tongue in cheek comments - LMAO!

Anyhow - ya - agreed - Maybe a good thing kid didn't win... And maybe a good thing that "THAT" much money was gone - cause it certainly hit a cold spot on my heart - and dampered my playing for about 3 months. So I suppose that that was good... Ahem - in some sort of cosmic it will come around karma kinda way... LOL!

And you should try 3dice out if you haven't already.

(and any casino on my webpage - LMAO)

or any casino that will take care of you.

[3Dice]

Any high-roller bonuses for new players, Enzo? My rent isn't due for over a week and it's borrowed money anyway, so it's not like it's even 'real' money, obviously.

In any case, if I lose it, it's not the end of the world. I can always borrow more. And if I can't, it's not like I'm out in the snow. I live in the tropics so sleeping outdoors is hella comfortable so long as I have a mosquito net, which I'm pretty sure I can steal or beg (or otherwise 'induce') off of a random mosquito net owner.

Have to be careful not to give you the wrong idea though. I don't have a gambling problem. I have a "losing" problem. I'm just really unlucky is all. As long as I don't lose 100% of my deposit, we're laughing. And I'm hella good at Video Poker and getting really good at Slots, like REALLY good, so...although on a bit of a losing streak, I'm super due for a win - in fact, it's all but guaranteed that I'll win my next session (you know when you get that *feeling* and it's like a complete lock, I'm counting the profits already) - so I'll totally understand if you don't want to be the one casino I ever win at lifetime, so no offence will be taken if you pass on my request....

I think your karma just drove over my dogma.

[JHV]

I think your karma just drove over my dogma.

Did I manage to fluke any of the trigger-words?

(privately patting myself on the back StevieG-style for having the smrts to disguise my gambling problems by 'representing' a poorly crafted pretence at satire....like 3rd, maybe even 4th level stuff going on there - I've confused even myself now)

[bb28]

Thank you Enzo for your participation in this thread, also I'd like to give you a big for the measures you have taken that might protect people from themselves.

[GGW Laurie]

Hi Guys,

Without getting involved in the should-or-should-not discussion, let me illustrate the things we do at 3Dice :

• 3Dice has deposit limitation settings available to the customer - clearly visible in the cashier. Customers can set their deposit limits lower without intervention of support. (relaxing or removing the limits involves a 3 day cooldown period and has to go through support).
• Low default maximum bets. Customers have to explicitly request higher maximum bets which allows staff to assess the situation.
• We try to keep communicating with the customers as much as possible. Player chat has more than once given us the information needed to step in and help.
• Imposed deposit limits on re-opened or problematic accounts. Preferably we negotiate this with the customer, if that fails we will impose a deposit limit as support deems appropriate.
• There are lists with trigger-words. Obviously I can't share those but if a conversation takes a certain direction then we have use-cases with responses ranging from an informative talk up to an imposed deposit limit.
• The 3Dice back-end generates alerts for sudden changes in deposit and play behavior. These are followed up by support - via chat or email.

I know at least a couple of members here have seen this in action (or at least the first steps). It may seem a bit pro-active but generally this effort is very much so appreciated by our customers. (As an added benefit I get to sleep at night )

Regards,

Enzo

I would give you a big Enzo but my thanks button seems to have ran off, i am one of those that use the limited deposit option and can tell you, it is a wonderful tool set up by 3 Dice as a casino, for this, Kuddos to you and your staff................laurie