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Any problems at This is Vegas?

Discussion in 'Casino Complaints - Bonus Issues' started by heidisue76, Sep 11, 2009.

    Sep 11, 2009
  1. heidisue76

    heidisue76 Dormant account

    Occupation:
    teacher
    Location:
    new york
    Hey guys,
    I know I haven't posted in awhile, but I just have been so irritated, that I was afraid if I posted something, I would say something I would regret. Anyway, saying nothing hasn't gotten me anywhere, so I guess it doesn't matter. I was wondering if anyone has had problems at this is vegas? I have lost over $15,000 in less than a month betting pennies on a machine. That's not the issue though. I have e-mailed support at least 12 times with absolutely no response at all. I get no comp points, no bonuses, nothing. I got a 5% cashback on my losses, which totaled $600. That's how much I lost, lol. I'm just so upset by all of this. I've talked to support, and all they tell me is that my e-mails have been sent to management. I can't even get a person to tell me why I get no promotions at all. I guess it's my fault for playing there, but they were always a good casino before. I've tried to tell them, I would have had between 300 and $400 by now in comp points alone, for all the wagering I have done. Nobody wants to talk to me. I haven't gotten one word from anybody there in 5 weeks. I know the machine is random, and has a high variance, but that's a lot for anyone to lose, betting pennies. I just can't believe, being the reputable casino that they are, that nobody even cares enough to give me one response to my e-mails. :confused:
    Heidi
     
    6 people like this.
  2. Sep 11, 2009
  3. GGW Laurie

    GGW Laurie Dormant account

    Occupation:
    Self Employed
    Location:
    In the Beautiful South !!
    This is just so unlike TIV in my opinion, whats going on with those folks over there now, no comps on that much playtime? I damn sure would be like you, pissed and upset, lets hope one of the reps from there will come on here and answer you question as id like to know about the comp issue myself.............laurie
     
    1 person likes this.
  4. Sep 11, 2009
  5. chuchu59

    chuchu59 gambling addict CAG PABnonaccred

    Occupation:
    EXECUTIVE
    Location:
    SOMEWHERE IN ASIA
    Unanswered emails on comps is ridiculous. Have you tried live chat? At least they cant claim that they hadnt received your emails as you can always have the transcript.

    The only issue I have with you Heidi is that you shouldnt shy away from posting these experiences:D. You can vent and we should know. Nobody can blame you for bringing this out into the open.
     
    6 people like this.
  6. Sep 11, 2009
  7. heidisue76

    heidisue76 Dormant account

    Occupation:
    teacher
    Location:
    new york
    I've spoke with a rep on live chat almost every day. They tell me that there is nothing that they can do, the e-mails and live chat conversations have been forwarded to management, and they really can't understand why I haven't been contacted.
     
  8. Sep 12, 2009
  9. heidisue76

    heidisue76 Dormant account

    Occupation:
    teacher
    Location:
    new york
    I guess they still don't care

    This is my most recent conversation with the live chat at this is vegas:


    All operators are currently assisting others. Thanks for your patience. You are currently placed in queue number 1. The average wait is 24seconds. An operator will be with you shortly.
    You are now chatting with 'Liz'
    Liz: Welcome to thisisvegas Live Support. How may I assist you?
    heidi: I still haven't gotten ANY responses to my various e-mails to management, and I went through another $500 today, on top of the $15,000 I've lost here in the last month. I would hope that after losing that much, I am eligible for a decent nd bonus. But, why isn't anyone answering me?
    Liz: One moment please.
    Liz: Your emails have been forwarded to management.
    heidi: I know, you guys tell me that every night. Do they treat everyone like this?
    Liz: I'm sorry you feel that way,i will make a note to management to contact you as soon as possible
    heidi: It's been over 5 weeks now, 10 e-mails, countless times talking with you guys, you guys e-mailing them, and no response at all.
    heidi: Everyone does that. They just don't respond.
    heidi: Can't you give me anything?
    Liz: I'm sorry we as support can't
    heidi: Really? You have before.
    Liz: That was before some policies have been changed
    heidi: Since last night?
    heidi: Oh well,
    heidi: I'm just telling you that every rep that I speak to tells me they will contact management, and it does no good.
    heidi: Have policies changed since last night because I posted on Casinomeister?
    Liz: We do contact them for you
    Liz: And i do see emails have been sent for you
    heidi: Is it typical for them to take over 5 weeks to respond to someone?
    Liz: No they answer normally 24 to 48 hours
    Liz: Only on weekends it can take longer
    heidi: I can't imagine too many more customers being as loyal as I have been. I can't imagine too many people have lost over $15,000 in one month, and keep playing.
    heidi: Especially with no comp points or promotions at all
    heidi: I really don't know what I'm expecting, I just though this is vegas would treat their players better.
    heidi: Well they could at least e-mail me, even if it's to tell me to kiss off, at least I know they are taking the time to read my concerns.
    Liz: You do have comp points you can cash in
    heidi: Not according to my lobby
    Liz: Sorry my bad it is indeed only 852
    heidi: My comp points have not changed since the end of June. I have had 852 points since then. I've wagered at least $30,000, and haven't gotten a single comp point, that's what my compliant is
    Liz: You need atleast 1000
    heidi: I know, I should have like 30,000 to 40,000 comp points by now. I haven't gotten a single point in almost three months, and $15,000 in deposits
    heidi: I get absolutely no rewards at all for being a loyal player
    Liz: I can send an email about your comp points
    heidi: I don't cheat, have multiple accounts, abuse bonuses, i don't even get any bonuses to abuse, but anyway, just a depositing player, and this is how I'm treated. $15,000 betting pennies in one month, and nobody can even take two minutes to respond to me, and let me know why you are treating me so badly.
    Liz: Is there anything else we as support can help you with?
    heidi: You can try, but it will do you no good. Tyrone did on Wednesday, and Don did yesterday, not to mention countless others, I still don't even get the courtesy of a response
    Liz: Alright
    Liz: I will try my best
    Liz: Hoping you will receive a reply early next week
    heidi: No, sorry to bother you. I just thought one of these nights someody would care.
    Liz: Alright
    Liz: Is there anything else we can do?
    heidi: Nope
     
    1 person likes this.
  10. Sep 12, 2009
  11. chasinhos

    chasinhos Banned User

    Occupation:
    looking at knobs
    Location:
    amsterdam
    hmm.
    umay want to stop depositing 500$ a day...that may get there attention
     
    1 person likes this.
  12. Sep 12, 2009
  13. bb28

    bb28 Meister Member

    Occupation:
    Customer Service
    Location:
    US
    I apoligize if what I say next sounds mean or cruel, it is not intended that way but why in the world do you keep throwing money at them? Seems they are making it very clear that don't want to deal with you. You have a right to be pissed, but come on....you go back and spend another $500, that doesn't make any sense. :confused:
    I'm sure they are more than happy to keep taking your $'s and it's your choice but $15,000 is a lot of pennies, well to me it is. :eek:
     
    5 people like this.
  14. Sep 12, 2009
  15. missmichelle

    missmichelle Meister Member

    Occupation:
    homemaker
    Location:
    Tucson AZ
    I wouldn't give them another dime. There are too many other places to play that would treat you so much better. What makes you stick with them? Look for another place off the accredited list. I wish you the best of luck wherever you play!

    Michelle
     
    3 people like this.
  16. Sep 12, 2009
  17. oldtrvlagt

    oldtrvlagt Dormant account

    Occupation:
    Self Employed Travel Agent
    Location:
    Iowa
    Slotocash may be the ONLY one I would put any money in to at this point.....the rest are clueless...IMO....
     
  18. Sep 12, 2009
  19. GGW Laurie

    GGW Laurie Dormant account

    Occupation:
    Self Employed
    Location:
    In the Beautiful South !!
    That was just about sorry, as far as customer support goes, i would have thought better of TIV.We have new Rival casinos springing up as fast as RTG casinos, seems to me TIV would want to keep loyal players happy and maintain their custom or atleast have the balls to answer a players emails, the comp issue still has me confused and i damn sure wouldnt let up on it one bit till its explained and fixed...........laurie
     
    4 people like this.
  20. Sep 12, 2009
  21. heidisue76

    heidisue76 Dormant account

    Occupation:
    teacher
    Location:
    new york
    Hey guys,
    I know I'm an idiot sometimes, lol. I just have this mentality sometimes that omg, this machine has got to pay back something eventually. So I just keep going back. And I know it's absurd, and I shouldn't, but sometimes I just can't help myself. Stupid gambling addiction. That's just a lot of money to lose, and I figure, well eventually I should be able to win some of that back, you know? I don't expect anywhere near all of it, but some of it would be nice. It's just my stupid thought process I guess.
     
  22. Sep 12, 2009
  23. bb28

    bb28 Meister Member

    Occupation:
    Customer Service
    Location:
    US
    Have you looked at the information on this page here at CM about problem gambling?
     
    3 people like this.
  24. Sep 12, 2009
  25. paul02085

    paul02085 Senior Member

    Occupation:
    Fishing :)
    Location:
    USA
    Heidisue, that is ALOT of money to lose in 1 month. I hope it is money you can afford to lose. If not, you should really take a hard look at your gambling. I wish you the best.

    PS- TIV is dirtbags for treating you like this.
     
    6 people like this.
  26. Sep 12, 2009
  27. rockycatt

    rockycatt meistercatt CAG MM

    Occupation:
    carpenter
    Location:
    Boston
    :rolleyes: well i just un installed them , lets here from a rep :confused:
     
    3 people like this.
  28. Sep 13, 2009
  29. Nifty29

    Nifty29 Dormant account

    Occupation:
    PAID CASINO SHILL
    Location:
    Turn right, then right. then right again
    Oh geeze I REALLY want to post something but Im going to sit on my hands.

    grrrrrr :mad:
     
  30. Sep 13, 2009
  31. jas2587

    jas2587 Ueber Meister

    Occupation:
    none
    Location:
    FL
    you have to remember there is always 2 sides to every story

    Cindy:rolleyes:
     
  32. Sep 13, 2009
  33. Jasminebed

    Jasminebed Closer to 100 than Birth

    Occupation:
    Not in workforce
    Location:
    Ontario
    It is outrageous that you are not getting any response to your emails. Have you contacted their rep on this board? http://www.casinomeister.com/forums/members/thisisvegas.html.

    Although I notice that they have not visited since March!! Still, some reps are notified by email of PMs here at CM.

    As to no bonus offers, Rival is widely known for bonus banning players for having a win. But you should be receiving your comps.

    I can no longer play at Rival (Canadian), but most of them are linked to each other. Slotocash is not, and I had nothing but good experiences with them. I would take my business to a casino that shows some appreciation for a loyal customer.

    And if you believe that the games owe you something, well, same games there. Although that is a big gambler's fallacy. Each spin is independent of the other, with the exception of the UK style Fruit Machines or AWPs.

    Comps on that much play amount to a fair amount of money. You can always Pitch a Bitch if you continue to be stonewalled. http://www.casinomeister.com/forums/faq.php?faq=cmfaq_pab#faq_cmfaq_pab_info
     
    3 people like this.
  34. Sep 14, 2009
  35. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    This is a glimpse of the TRUE COLOURS of the online casino business. WHY THE HELL would they even NEED to start enticing this player by offering promos and comps if they are happy to keep on coming back day in and day out with $500.

    It is when this flow DRIES UP that they will see a significant loss, and after a spell of time, curiosity will get the better of them, and THEY will be the ones begging for a chat.

    The lack of communication when we have 100% PROOF the issue has made it to the casino via live chat is VERY odd indeed. This CANNOT be a player suspected of fraud, or TIV would have locked the account DESPITE it generating $500 of revenue per day.

    What simply does not add up here is that this constant lack of communications and loss of promos is almost EXCLUSIVELY reserved for players who are "under investigation", and usually for something pretty serious, as after $15,000 this player has shown VERY clearly that they are NOT just in it for the promos, but will likely play "in the spirit" of any promos offered.

    Worse still, this is not just "any casino", it is TIV, once thought to be "top notch", and who would never dream of offering such poor support as this.


    I have learned that you must NOT keep on playing when a casino puts you on the "special" list where you don't get the offers open to "every player", as if you do, the promos will probably NEVER return.

    To illustrate this point. I have been "bonus banned" from a few casino, and have normally just uninstalled them.

    This weekend, I got a letter in the post from Roxy Palace (bonus banned me for winning), and after YEARS of hearing nothing, I am (laughably) now a VIP, and am supposedly being GIVEN a free ticket to the Grand Slam FINAL, so YEARS of ZERO deposits, and I get VIP, but when I played for a while after the newsletters "must have got caught in my spam filters:rolleyes:" there was no sign that the promos would ever return.

    Last month, it was the turn of Grand Privvy to try the sweet talk.


    As for hoping a game will take a turn for the better, there is NO "stored money" in the game after however many losing session, so there is no "it must pay out soon".
    Whether it pays is all down to random chance, and there is just as much chance it will pay out at a DIFFERENT casino than at the same one, even though it seems to have taken in so much.
     
    1 person likes this.
  36. Sep 29, 2009
  37. heidisue76

    heidisue76 Dormant account

    Occupation:
    teacher
    Location:
    new york
    Hey guys,
    Sorry been away for awhile. Just wanted to update you on the fact that this is vegas still doesn't want to give me any comp points. I finally got a "VIP" $50 bonus, but I guess my vip status isn't worthy of comp points still.
    Heidi
     
  38. Sep 30, 2009
  39. HeyMikey

    HeyMikey Dormant account PABnonaccred

    Occupation:
    Manager
    Location:
    USA
    The $50 is insignifcant compared to all the comp points that were not accumulated for you. Keep on them to provide you with the comp points. I've seen players bonus banned with no further offers, but it sounds quirky to me that the comps aren't accumulating.
     

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