Playfair Casino

[cheetahwind]

Well so far haven't been overly impressed with this casino payout wise.

1) Have deposited $25 on 2 different occasions now and have even taken advantage of there generous 777% bonus and the 400% with even a $75 N/D bonus after loosing. So far a no go on even getting close to completing the coupons.

2) Have like 400 some odd comp points and there's no real definition as to what I'm earning comp points for because there isn't a comp points button. So I'm going to guess there's some trick to that either I have to contact support or something to redeem those points.

3) Live chat seems rather delayed... like a 5 to 8 minute wait time to even get ahold of someone. Then when I do the chat moves at a rather sluggish pace.

While I realize this should go into technically a PAB segment it's not really asking for resolution as much as pointing out my experience so far.

[casinojack]

Originally Posted by cheetahwind

Well so far haven't been overly impressed with this casino payout wise.

1) Have deposited $25 on 2 different occasions now and have even taken advantage of there generous 777% bonus and the 400% with even a $75 N/D bonus after loosing. So far a no go on even getting close to completing the coupons.

2) Have like 400 some odd comp points and there's no real definition as to what I'm earning comp points for because there isn't a comp points button. So I'm going to guess there's some trick to that either I have to contact support or something to redeem those points.

3) Live chat seems rather delayed... like a 5 to 8 minute wait time to even get ahold of someone. Then when I do the chat moves at a rather sluggish pace.

While I realize this should go into technically a PAB segment it's not really asking for resolution as much as pointing out my experience so far.

I reviewed your account, and I see what is usually a good run based on feedback from players, about 6 hours of play time. If you you like I can dig deeper for you, or I am able to PM you slots that are set the highest, 97.5% and you can try your luck there.

Comp points are redeemed by live chat or calling customer service at anytime. You receive 1 comp point per 10 dollars wagered, and 100 points = 1 dollar US. You need to have deposited real money to redeem so you would qualify. You also need 500 points minimum.

Can you tell me approx time you tired live chat so i can review? I am not happy about that response time either, and I will look into it. I do test them regularly and a quick look at reports here shows no time like this, but I am only skimming them.

[cheetahwind]

The chat time was around 2:00 in the morning central US time.
Also what I was meaning yes I got quite a bit of play out of the 400% coupon but the 777% went like water and the N/D went just as fast. I realize playing $1.25 to $1.50 a spin does tend to make $190 and $100 go rather quickly but I suppose. If your slots were set as high as they were that they'd at least bring me up and down for a bit on the other 2 coupons too.
I'll leave it at this, when I deposit I don't expect a great win every time nor do I expect the machines to always give me a good run for my money. I was silly and made several deposits at Cherry Red before winning. I plan on doing the same at your casino, so I plan on being back. Just would like to see my money last a bit longer is all.

[casinojack]

next time you do, Pm me you top 3 games you like and I will make sure they set to the highest setting...