Playfair Casino

**cheetahwind** · 11th September 2009, 11:22 AM

Well so far haven't been overly impressed with this casino payout wise.

1) Have deposited $25 on 2 different occasions now and have even taken advantage of there generous 777% bonus and the 400% with even a $75 N/D bonus after loosing. So far a no go on even getting close to completing the coupons.

2) Have like 400 some odd comp points and there's no real definition as to what I'm earning comp points for because there isn't a comp points button. So I'm going to guess there's some trick to that either I have to contact support or something to redeem those points.

3) Live chat seems rather delayed... like a 5 to 8 minute wait time to even get ahold of someone. Then when I do the chat moves at a rather sluggish pace.

While I realize this should go into technically a PAB segment it's not really asking for resolution as much as pointing out my experience so far.

**casinojack** · 11th September 2009, 05:36 PM

Originally Posted by cheetahwind

Well so far haven't been overly impressed with this casino payout wise.

1) Have deposited $25 on 2 different occasions now and have even taken advantage of there generous 777% bonus and the 400% with even a $75 N/D bonus after loosing. So far a no go on even getting close to completing the coupons.

2) Have like 400 some odd comp points and there's no real definition as to what I'm earning comp points for because there isn't a comp points button. So I'm going to guess there's some trick to that either I have to contact support or something to redeem those points.

3) Live chat seems rather delayed... like a 5 to 8 minute wait time to even get ahold of someone. Then when I do the chat moves at a rather sluggish pace.

While I realize this should go into technically a PAB segment it's not really asking for resolution as much as pointing out my experience so far.

I reviewed your account, and I see what is usually a good run based on feedback from players, about 6 hours of play time. If you you like I can dig deeper for you, or I am able to PM you slots that are set the highest, 97.5% and you can try your luck there.

Comp points are redeemed by live chat or calling customer service at anytime. You receive 1 comp point per 10 dollars wagered, and 100 points = 1 dollar US. You need to have deposited real money to redeem so you would qualify. You also need 500 points minimum.

Can you tell me approx time you tired live chat so i can review? I am not happy about that response time either, and I will look into it. I do test them regularly and a quick look at reports here shows no time like this, but I am only skimming them.

**cheetahwind** · 11th September 2009, 11:19 PM

The chat time was around 2:00 in the morning central US time.
Also what I was meaning yes I got quite a bit of play out of the 400% coupon but the 777% went like water and the N/D went just as fast. I realize playing $1.25 to $1.50 a spin does tend to make $190 and $100 go rather quickly but I suppose. If your slots were set as high as they were that they'd at least bring me up and down for a bit on the other 2 coupons too.
I'll leave it at this, when I deposit I don't expect a great win every time nor do I expect the machines to always give me a good run for my money. I was silly and made several deposits at Cherry Red before winning. I plan on doing the same at your casino, so I plan on being back. Just would like to see my money last a bit longer is all.

**casinojack** · 12th September 2009, 01:25 AM

next time you do, Pm me you top 3 games you like and I will make sure they set to the highest setting...

**skywalker** · 5th December 2009, 06:28 PM

I have deposited at Playfair casino and casino33 numerous times and never a cashout, and I have also noticed that it is impossible to trigger the bonus rounds, and the playthrough is extremely high, so it is my opinion that something bogus is going on there.

**casinojack** · 5th December 2009, 06:56 PM

Originally Posted by skywalker

I have deposited at Playfair casino and casino33 numerous times and never a cashout, and I have also noticed that it is impossible to trigger the bonus rounds, and the playthrough is extremely high, so it is my opinion that something bogus is going on there.

Please pm me your login ID and I will look into it for you.

**Wildfire7** · 5th December 2009, 10:40 PM

Originally Posted by casinojack

next time you do, Pm me you top 3 games you like and I will make sure they set to the highest setting...

In my opinion the payout settings should not be tinkered with in such a frivolous fashion.
I certainly don't expect payout settings changed because a player at Casinomeister is unhappy, what about all those other players who are not members of forums such as this. Their money just quietly keeps getting taken, and they are probably never none the wiser.

Only the software provider should be able to alter payout percentages. Having the casino being able to alter them is wide open to abuse, because minor tinkering here and there for short periods will simply go unnoticed.

Mike

**lots0** · 5th December 2009, 11:14 PM

A long time ago a real smart guy told me to never believe someone that says more than once they never lie... and to never trust anyone that says, "trust me".

Along those same lines... if a casino makes a big deal about how fair or honest they are.... well, you get my point. The real honest outfits never even mention their own 'honesty' or 'integrity', as there is no question about their integrity.

Please don't misunderstand me. I know next to nothing about this casino. So I am not saying playfair casino is either dishonest or honest... I'm just saying that the name, 'playfair' puts me off...

**chjr1973** · 6th December 2009, 12:55 AM

Originally Posted by Wildfire7

In my opinion the payout settings should not be tinkered with in such a frivolous fashion.
I certainly don't expect payout settings changed because a player at Casinomeister is unhappy, what about all those other players who are not members of forums such as this. Their money just quietly keeps getting taken, and they are probably never none the wiser.

Only the software provider should be able to alter payout percentages. Having the casino being able to alter them is wide open to abuse, because minor tinkering here and there for short periods will simply go unnoticed.

Mike

I could not have said it better myself. If this is the case, this is just absolutely ridiculous behavior! Period!.. So what is being said is, if you don't bitch you get taken for a fool....

Unreal.

**casinojack** · 6th December 2009, 01:56 AM

This thread is a little dated but at the time I was stating a way for the players to have. all casino, landbased and online are able to adjust settings in a game.