2 Rival Casinos In Baptism By Fire Now!

[Thrap]

I have no idea why Slot Power hasn't been banished to the pit by now.
I may have posted this before, but I had a run in with Absolute before it changed to Slot Power. I won a comp on another forum but I had a pm from the admin of the forum saying that Absolute would not accept it. When I approached the live help, I was told I had been using multiple accounts and my account was locked. I said there was some mistake and wanted to get it sorted, but they said they did not have to give any reasons or explanations, and basically told me to bog off. I didnt get any joy with emails either. When they changed to Slot Power, the ban continued, even after admin of the forum tried to get something done. So I saved some hard drive space and deleted both.
This same excuse has been used on other forum members, however, its only when they try to play bonuses or try to cash out. Oh yeah, they'll let you bang money in all day, but get a win or a freebie and your an instant criminal
The thing that get me most angry is that word has got round to all the Rivals, and now I get no offers or freebies whatsoever in any of them. I might just delete the lot and go back to land casinos.

[actech]

I have no idea why Slot Power hasn't been banished to the pit by now.
I may have posted this before, but I had a run in with Absolute before it changed to Slot Power. I won a comp on another forum but I had a pm from the admin of the forum saying that Absolute would not accept it. When I approached the live help, I was told I had been using multiple accounts and my account was locked. I said there was some mistake and wanted to get it sorted, but they said they did not have to give any reasons or explanations, and basically told me to bog off. I didnt get any joy with emails either. When they changed to Slot Power, the ban continued, even after admin of the forum tried to get something done. So I saved some hard drive space and deleted both.
This same excuse has been used on other forum members, however, its only when they try to play bonuses or try to cash out. Oh yeah, they'll let you bang money in all day, but get a win or a freebie and your an instant criminal
The thing that get me most angry is that word has got round to all the Rivals, and now I get no offers or freebies whatsoever in any of them. I might just delete the lot and go back to land casinos.

At Absolute i got my first and only ban for multiple acounts Had never opened more then one acount anywhere, that really hit me hard......Not ever was i try to abuse any casino..........
Of course they carry over ban to new one....

Strange, how they wanna get some bad reputation back, by changing name from" Absolute Poker" to "Sloto Cash"
Think, changing name would not be enough.
At least Sloto cash is still up to a job

[chuchu59]

I think Slotto are well qualified, many people have different experiences at the same casino, but Slotto have permanently (for me) had a perfect record (on a par with 32Red).

Cashouts - between 4-12 hours, usually at the lower end of the scale without fail.

Flushing - "can you flush the withdraw?", "yes, done". No drama, no offers of reverse bonuses, done in 10 seconds.

Fair bonuses - Not a huge amount, but I often recieve 100% with x15 playthrough, and occasional free chips with no max cashout. Cashback at the end of each month, and the comp system is easy to see and use.

CS - Helpful, friendly and get to the point. Again, your requirements are sorted in a flash, no drama.

There are too many people with good things to say about Slotto for it to be a fluke. The dross, that are the Bonne Chance group(whatever they are called, pretty much the rest of the Rivals) could learn so many things.

Sometimes you dont understand even the good ones. I had made many deposits at this casino and definitely lost much more than I won. Everything was fine until my birthday in December last year. They credited me with a $50 free chip which I lost promptly. Dont know if it's a coincidence but suddenly there were no sloto tickets to claim after I deposited. The monthly match bonus with 15x WR was also gone. I had claimed this several times but never cashed out from this bonus so this is baffling. When I enquired about these I was told that they monitored my deposits and play and the bonuses could reappear after I deposited and played more.

They are now offering me a 100% slots bonus with 20x WR. Bonus is uncashable and the min. withdrawal amount is 1x (D+B). As I said I have never been able to cash out from their monthly bonuses (15xWR) and have lost a bit at this casino, so why am I treated like a second-class player as far as bonuses are concerned. Needless to say, the current offer is unattractive and I havent patronised this casino for over 6 months. One thing I agree on, howecer, is that their customer service is very good.

[greedygirl]

[FONT="Comic Sans MS"]I have no idea why Slot Power hasn't been banished to the pit by now.

Thrap--I get it...you're not happy with your situation with what used to be Absolute Slots (now Slot Power). I'd like to offer assistance in looking into your situation. While you may not have luck in the past in dealing with this, we now have essentially 'new' everything--most importantly management. I'm doing my best to resolve issues, so I'd like the opportunity to resolve yours. Please PM me with your username and I'll be happy to see what I can do.

Strange, how they wanna get some bad reputation back, by changing name from" Absolute Poker" to "Sloto Cash"
Think, changing name would not be enough.

Ok...this REALLY needs clarification. Slot Power was formerly Absolute Slots--not Absolute Poker. Further, as already mentioned, Absolute Slots became Slot Power--not SlotoCash.

I feel it's really important to point out that when Absolute Slots went out the window, so did the original management. To say there was simply a name change is not fair, nor accurate. We are now Slot Power...a new company, new management and the goal here is to shake off whatever bad stuff that may be lingering from the past and move on to a product we can be proud of and that players can enjoy and fill safe in using. And by 'shake off,' I mean resolve.

[NASHVEGAS]

Thrap--I get it...you're not happy with your situation with what used to be Absolute Slots (now Slot Power). I'd like to offer assistance in looking into your situation. While you may not have luck in the past in dealing with this, we now have essentially 'new' everything--most importantly management. I'm doing my best to resolve issues, so I'd like the opportunity to resolve yours. Please PM me with your username and I'll be happy to see what I can do.



Ok...this REALLY needs clarification. Slot Power was formerly Absolute Slots--not Absolute Poker. Further, as already mentioned, Absolute Slots became Slot Power--not SlotoCash.

I feel it's really important to point out that when Absolute Slots went out the window, so did the original management. To say there was simply a name change is not fair, nor accurate. We are now Slot Power...a new company, new management and the goal here is to shake off whatever bad stuff that may be lingering from the past and move on to a product we can be proud of and that players can enjoy and fill safe in using. And by 'shake off,' I mean resolve.

Rennick's past maybe can be "shaken off" and he will not be extradited.

No one on this forum is going to make the call about the 4 owners of Rival Gaming in Canada and their past actions. Does that mean anyone ever will, only time will tell!!

[bonustreak]

Nash not sure where you get your info but I can assure you there are not four owners to Rival, there is one man and he does not reside in Canada. I think you confuse a group that leases the software such as 400affiliates that does have 4 different men that run up the casinos that as I say again are leasing the casino software from the 1 Rival gaming owner.

Okay now to this derailed thread that was to be a kudos shout out to these two wonderful casinos. I don't think it is fair to turn this thread into a bitch fest what is wrong with simply taking note that oh ok I see Greedygirl is a rep of the brand I have an issue with maybe I will be polite and send a private pm to her and see if she can help me with my problem. Seeing as the casino is under totally new management I bet maybe someone will actually care about my situation and help me out. Okay thanks off my soapbox now..lol As I am sure Greedy is now working her magic to see what the issue is and trust me there have been plenty of times when a flag or ban has been well deserved and am in no way saying that is the case here.

I have personally gone to bat for players just like you btw and found out that it was a Rival Gaming software glitch and NOT the fault of the operator just so your aware.

[hippo925]

Sometimes you dont understand even the good ones. I had made many deposits at this casino and definitely lost much more than I won. Everything was fine until my birthday in December last year. They credited me with a $50 free chip which I lost promptly. Dont know if it's a coincidence but suddenly there were no sloto tickets to claim after I deposited. The monthly match bonus with 15x WR was also gone. I had claimed this several times but never cashed out from this bonus so this is baffling. When I enquired about these I was told that they monitored my deposits and play and the bonuses could reappear after I deposited and played more.

They are now offering me a 100% slots bonus with 20x WR. Bonus is uncashable and the min. withdrawal amount is 1x (D+B). As I said I have never been able to cash out from their monthly bonuses (15xWR) and have lost a bit at this casino, so why am I treated like a second-class player as far as bonuses are concerned. Needless to say, the current offer is unattractive and I havent patronised this casino for over 6 months. One thing I agree on, howecer, is that their customer service is very good.

Exact same situation for me as well. Never really had a problem, especially at slotocash. Good CS and outstanding cashout protocols. But all of a sudden, no bonuses or they were crap. Basically, all these rival casinos could have just said "we don't really appreciate or need you" and it would have had the same effect. Uninstalled them a while back and never looked back. I did once get suckered into signing up for a new one, then figured out it was part of the 400 group thing and quickly uninstalled (they are the worst.)

then of course the whole irish luck thing, etc.

But in all honesty, i actually don't see why these two specifically should not be accredited... especially slotocash. I've still never really heard anything negative about slotocash (outside of the whole bonus thing which is very individual for every player.)

Personally, i would be happy to have these rivals accredited by Byran here since it shows their commitement to player issues. Of course, it would make sense that everyone play more at accredited casinos so that other casinos can see the benefit of becoming accredited.

[Pinababy69]

One owner who doesn't reside in Canada? So who are Matthew McParland, Marc Thibodeau, Patrick Stacey and Ashley Rushton then? Do they not comprise the corporation 6300511 Canada Inc., also known as Gaming Solutions/Black Chip/Unified Support Systems/Rival Gaming? Has the company been sold?

Black Chip (the licensor of the software supplied by Gaming Solutions) is supposedly based in Cyprus. Unified Support Systems (supposedly owned by Black Chip), is supposedly based in the Dutch Antilles and is responsible for all the customer support for the Rival brands (exception of Sloto I'm guessing)?

I don't need to speak for Nash, I'm sure he'll be along....but his problems with this company have nothing to do with software or technical glitches, and everything to do with a lack of ethics from the top on down. I think the world of Debbee, and I know she's as honest as they come....I wish her the best of luck. She's way too good for this company, they don't deserve her IMO.

EDIT: I was really happy to see Debbee's post confirming that Slot Power WILL pay out progessive wins in FULL at the time they are won. And Slotocash had previously stated that over at the GPWA when the Irish Luck Fiasco was ongoing. For me, that's always been one of the biggest things that concerned me about Rival...the payment of progressives in installments.

[Thrap]

I just want to say a big thanks to Greedygirl regarding the post I sent in on here a few days ago. She gave me what I wanted to know...a simple ,honest answer!
She has sorted out my problem and thanks to her I'm gonna give Slot Power another try. I had a good moan on here so I will do the same and give credit where credits due. Thanks again Greedygirl

[bonustreak]

Thanks Tharp I knew that would be the case Pina none of the places above houses the 1 single owner of Rival but excellent work on your research. It is obvious the man would like to stay hidden given the nature of his business. As far as the owners of Slot Power I cannot say where they have ever cheated a player or not paid affiliates, I think they had a bad run of luck by opening business and trusting a shady, cheating marketing company to run their brand from the start up. Kudos to them for not folding and caving in when things got bad, one single man all but destroyed their business and yet they fought hard all the way through the battle to end up coming out of the fire shining bright! That also means they have the capital to back their azzes up if need be. I will recommend this casino to all my players and feel very confident they are playing in a safe environment.