Klub8

[confabulador]

Hi, i only want to ask if anybody has restricted now the progressives slots and the rest of video slots but the "normal" slots (not progressives).

I asked to re-open my account (i closed it before) and i played but only at slots, the rest weren't "operative".

Regards.

[Klub8]

Hi confabulador - thanks for your question.

Since Klub8 relaunched this month, all games which are prohibited during bonus play are locked, as all players automatically receive the welcome bonus.

If you would like to play the other games, simply contact support through the Live Help function in the software - tell them that you would like to play other games, and they will be opened up for you, but you will no longer be eligible to receive bonuses.

In this manner - it is impossible for someone to breach the bonus T&Cs by playing a prohibited game - thus all players who clear the 8x playthrough requirements with winnings in excess of the bonus amount (which is removed) will be paid quickly providing they do not have multiple accounts or otherwise breach T&Cs (pretty hard to do, I'd say).

I believe that Klub8 is the first to manage the bonus and games in this manner - and we welcome comments and suggestions and feedback on this policy. And of course if you (or any forum member who registered their forum ID before August 1) haven't already registered for the Casinomeister promotion, I'd encourage you to do so.

Regards,

The Klub8 Team

[confabulador]

Sorry but it's not true. I've never played with bonuses in this casino, and the deposits i've made are of 10$ so i'm not elegible for bonuses. So it can`t be because of bonus restrictions.

[Rusty]

Hi confabulador - thanks for your question.

Since Klub8 relaunched this month, all games which are prohibited during bonus play are locked, as all players automatically receive the welcome bonus.

If you would like to play the other games, simply contact support through the Live Help function in the software - tell them that you would like to play other games, and they will be opened up for you, but you will no longer be eligible to receive bonuses.

In this manner - it is impossible for someone to breach the bonus T&Cs by playing a prohibited game - thus all players who clear the 8x playthrough requirements with winnings in excess of the bonus amount (which is removed) will be paid quickly providing they do not have multiple accounts or otherwise breach T&Cs (pretty hard to do, I'd say).

I believe that Klub8 is the first to manage the bonus and games in this manner - and we welcome comments and suggestions and feedback on this policy. And of course if you (or any forum member who registered their forum ID before August 1) haven't already registered for the Casinomeister promotion, I'd encourage you to do so.

Regards,

The Klub8 Team

I know this didn't solve confab's problem but it is good to see a Casino taking positive measures to make bonus play as painless as possible.
Is this specific to your Casino or is it a new Playtech thing?

[Klub8]

Sorry but it's not true. I've never played with bonuses in this casino, and the deposits i've made are of 10$ so i'm not elegible for bonuses. So it can`t be because of bonus restrictions.

I think perhaps I didn't make myself clear.

Since the relaunch - about three weeks ago - the system was reconfigured to allow only games which are permitted for bonuses. As you probably signed up before the relaunch, you were defaulted into this category automatically. It has nothing to do with your play in the past. All new players since the relaunch are also unable to play prohibited games.

All you need to do is contact support and all games will be available to you again, but you will not be eligible for bonuses as we do not permit play on progressives with bonus funds, and the same goes for all players who want to play any game prohibited for bonus play.

Sorry for the confusion.

Regards,

The Klub8 Team

[Klub8]

I know this didn't solve confab's problem but it is good to see a Casino taking positive measures to make bonus play as painless as possible.
Is this specific to your Casino or is it a new Playtech thing?

Hi Rusty!

As far as I know, Klub8 is the only casino which has implemented this policy. We want our players to have a good time playing at Klub8 without having to worry about playing a prohibited game - and conversely, neither the player nor our support team need to waste time checking to see if a prohibited game was played.

That means support only need check for multiple accounts - which is something they can do quite quickly - hence your cashouts can also be processed more quickly - 48 hours is the default time for a new (Jade) player - but in practice it's usually taken care of within 24 hours.

Unfortunately, confabulador appears to have signed up before the relaunch (as I don't have his player ID I can't check) - and thus was affected by the new configuration - but I am 100% sure it has nothing to do with his previous play, since it applies to all players by default!

We realize that some people may want to play table games, or video poker, but at this time we are not able to offer a bonus for those games - given our 8x playthrough, which is probably also one of the lowest available. So if players want to play these games, they must be taken out of the group eligible for bonuses - and a simple request to support will accomplish this.

If, at some time in the future, we are able to offer a bonus to table games or video poker players, any reconfiguration will immediately make those games available to all players without affecting their eligibility to receive bonuses.

In short - only players may determine for themselves whether or not they wish to receive bonuses, provided they understand that only certain games are permitted. We will not otherwise restrict players from receiving bonuses except at their own request.

I hope this answers your question

Regards,

The Klub8 Team

[Rusty]

Hi Rusty!

As far as I know, Klub8 is the only casino which has implemented this policy. We want our players to have a good time playing at Klub8 without having to worry about playing a prohibited game - and conversely, neither the player nor our support team need to waste time checking to see if a prohibited game was played.

That means support only need check for multiple accounts - which is something they can do quite quickly - hence your cashouts can also be processed more quickly - 48 hours is the default time for a new (Jade) player - but in practice it's usually taken care of within 24 hours.

Unfortunately, confabulador appears to have signed up before the relaunch (as I don't have his player ID I can't check) - and thus was affected by the new configuration - but I am 100% sure it has nothing to do with his previous play, since it applies to all players by default!

We realize that some people may want to play table games, or video poker, but at this time we are not able to offer a bonus for those games - given our 8x playthrough, which is probably also one of the lowest available. So if players want to play these games, they must be taken out of the group eligible for bonuses - and a simple request to support will accomplish this.

If, at some time in the future, we are able to offer a bonus to table games or video poker players, any reconfiguration will immediately make those games available to all players without affecting their eligibility to receive bonuses.

In short - only players may determine for themselves whether or not they wish to receive bonuses, provided they understand that only certain games are permitted. We will not otherwise restrict players from receiving bonuses except at their own request.

I hope this answers your question

Regards,

The Klub8 Team

Yes that answers my question thanks.
I really hope the system works and no games are accidentally left unlocked or locked. Kudos to you for implementing it.

[Klub8]

Yes that answers my question thanks.
I really hope the system works and no games are accidentally left unlocked or locked. Kudos to you for implementing it.

Thanks, Rusty

We're pretty sure everything has been correctly implemented - we did quite a lot of testing in advance. And if for some reason some game was accidentally left unlocked, we would probably ignore it provided the player didn't abuse it - after all, it's still covered in the T&Cs.

If you try it out, let us know.

Regards,

The Klub8 Team

[me_and_ed]

These guys cannot even answer an email, 30 hrs and counting?????

[Klub8]

Hi me_and_ed - check your PMs.

Can you please advise which email address you sent the email to? Obviously if we have not responded promptly then I apologize in advance, this is certainly not the way we intend to treat our customers.

Regards,

The Klub8 Team