A Letter To Players Of Slots Oasis Casino

[bigtimegambler]

ahhhh, i got bills to pay

[Louise]

I'm waiting on a small withdrawal from Cherry Red and it seems Louise is MIA.

Hi lovetogamble,

I checked your account and can see that your withdrawal has since been processed. It was requested on Sunday 16th and processed on the 19th.

Concerning other players, I am going through PMs now so will address any assistance that is required.

Sorry I have been MIA for a few days, not good timing I know, I came back from my break and got real sick after being back only for 1 day so have had 3 days in bed! The 'silent treatment' wasn't on purpose

Please, anyone with issues PM me - From what I see, withdrawals are looking pretty up-to-date, but don't hesitate to contact me.

Kind regards,

Louise
Rushmore, Cherry Red & Slots Oasis Rep.

[NASHVEGAS]

Hi lovetogamble,

I checked your account and can see that your withdrawal has since been processed. It was requested on Sunday 16th and processed on the 19th.

Concerning other players, I am going through PMs now so will address any assistance that is required.

Sorry I have been MIA for a few days, not good timing I know, I came back from my break and got real sick after being back only for 1 day so have had 3 days in bed! The 'silent treatment' wasn't on purpose

Please, anyone with issues PM me - From what I see, withdrawals are looking pretty up-to-date, but don't hesitate to contact me.

Kind regards,

Louise
Rushmore, Cherry Red & Slots Oasis Rep.

Hi Louise,
What is really going on with EWX and since they have put a hold on withdrawals or frozen their customer's funds , how are you remitting payment to players who were told they must withdrawal via EWX and may currently be on the Jenny Craig (weekly) payment plan. TIA

[Louise]

Hi NASHVEGAS,

eWalletXpress have informed us that they have technical problems which they are trying to fix and in the meantime have recommended that player's find an alternate method to withdrawal via as they are unable to provide us with a date/time it will be fixed.

As player's may not be aware of eWalletXpress' tech issues, we have canceled all player's EWX withdrawals and emailed all player's to inform them of this and request that they go in to the cashier to request a withdrawal via an alternate method.

Thanks,

Louise
Rushmore, Cherry Red & Slots Oasis Rep.

[NASHVEGAS]

Hi NASHVEGAS,

eWalletXpress have informed us that they have technical problems which they are trying to fix and in the meantime have recommended that player's find an alternate method to withdrawal via as they are unable to provide us with a date/time it will be fixed.

As player's may not be aware of eWalletXpress' tech issues, we have canceled all player's EWX withdrawals and emailed all player's to inform them of this and request that they go in to the cashier to request a withdrawal via an alternate method.

Thanks,

Louise
Rushmore, Cherry Red & Slots Oasis Rep.

Thanks for the reply and I hope all the other merchants are as reasonable as your reply indicates.

You also make a great point in "As player's may not be aware of eWalletXpress' tech issues" which may or may not true but EWX has done absolutely zilch to inform their customers.

I usually fund my EWX account in full weekly at a limit that is not published by EWX. Then I hit a casino cashier where I assume most are discovering the news.

Shame on EWX for emailing me today that I could deposit in full which has always been standard, ftr (if one opts for email notice) as one's prior debits clear. I got lucky on that side as I did not fund as EWX is still debiting accounts, In limbo, on the funds that were in transit to EWX from merchants.

Thanks again Louise for the insight, Sorry for a semi-derail...Carry on

[Louise]

You are welcome NASHVEGAS - Wow, I didn't realize that EWX had so far been so uninformative with their customers!

Glad I could answer some questions.

Thanks,

Louise
Rushmore, Cherry Red & Slots Oasis Rep.

[DaveG39]

Hi lovetogamble,

I checked your account and can see that your withdrawal has since been processed. It was requested on Sunday 16th and processed on the 19th.

Concerning other players, I am going through PMs now so will address any assistance that is required.

Sorry I have been MIA for a few days, not good timing I know, I came back from my break and got real sick after being back only for 1 day so have had 3 days in bed! The 'silent treatment' wasn't on purpose

Please, anyone with issues PM me - From what I see, withdrawals are looking pretty up-to-date, but don't hesitate to contact me.

Kind regards,

Louise
Rushmore, Cherry Red & Slots Oasis Rep.

Glad you are well and back to helping players with issues.

[bigtimegambler]

what about usemywallet? only ewallet is problems? i have umw with on 10th as well, plz process today, i have late cc payments

<snip> on rushmore

[RobWin]

I just don't "get it"...

Why after at least two months or longer of threads and posts like this one here concerning the "Rushmore Group" about delayed payments and such have there still been no one from the "Rushmore Group" come forward and offer a reasonable and valid explanation over these issues?

Why is it so hard for an online casino or an online casino group to come out and make at the very least a simple statement simply saying...

"The (Add Casinos Name Here) would like to sincerely apologize to our customers and players over the recent payment delays that you guys have experienced as of the past several weeks. We have had issues with our processors that have been out of our control that have caused these recent delays in payouts. We are working hard and fast to rectify these issues so that our players will not have to experience further delays. We sincerely hope that you will remain a loyal customer as we work to make your next experience with us a better one"

Now someone please explain to me why a statement like the one above is so damn difficult for an online casino to make? It certainly does not seem to be rocket science to me but maybe I'm just not getting it here, so someone please enlighten me.

I also think that a mock-up statement like the one I just created above would suffice most players and set their minds at ease on a lot of issues and would further curtail anymore speculation, IE: Damage Control

PS: My services are for hire but they will not come cheap to anyone interested in hiring me..

[DaveG39]

I just don't "get it"...

Why after at least two months or longer of threads and posts like this one here concerning the "Rushmore Group" about delayed payments and such have there still been no one from the "Rushmore Group" come forward and offer a reasonable and valid explanation over these issues?

Why is it so hard for an online casino or an online casino group to come out and make at the very least a simple statement simply saying...

"The (Add Casinos Name Here) would like to sincerely apologize to our customers and players over the recent payment delays that you guys have experienced as of the past several weeks. We have had issues with our processors that have been out of our control that have caused these recent delays in payouts. We are working hard and fast to rectify these issues so that our players will not have to experience further delays. We sincerely hope that you will remain a loyal customer as we work to make your next experience with us a better one"

Now someone please explain to me why a statement like the one above is so damn difficult for an online casino to make? It certainly does not seem to be rocket science to me but maybe I'm just not getting it here, so someone please enlighten me.

I also think that a mock-up statement like the one I just created above would suffice most players and set their minds at ease on a lot of issues and would further curtail anymore speculation, IE: Damage Control

PS: My services are for hire but they will not come cheap to anyone interested in hiring me..

First of all, I'm not so sure how "reasonable and valid" the above is. Just sounds canned to me ("We're working on it, evn though it's out of our control, get back to us"), but I suppose it's better than nothing. Besides, isn't that what CS is spouting to anyone who asks? Second, if you admit there's a real problem, you may curtail some of the worst speculation (ie Rushmore is about to go bust due to cashflow issues). However, you also confirm some speculation. ("better to be silent and be thought of as a fool, than to speak and remove all doubt" ). Third, with less than 2,000 "active" members, and only a fraction of those playing at/concerned with Rushmore, we, unfortunately, are the "vocal minority" to them.