A Letter To Players Of Slots Oasis Casino

[Louise]

Thank you both of you

I am not digging for compliments but appreciate them all the same. I do understand that the players that have been caught up in some delays have the right to be upset but do feel that some very strong words and things have been said that are difficult not to take personally - But I'll get over it

Kind regards,

Louise
Rushmore, Cherry Red & Slots Oasis Rep.

[bb28]

Hi Louise,
We do appreciate your participation here. You said that upper management was aware of this thread. Since they are, I'd like to say this to them.
It appears that you are throwing Louise under the bus so to speak. She is left to deal and clean up a mess that she appears to have no part in, shame on you for putting her in this position. Also......don't excuse yourselves by saying oh it's just a few disgruntled players. It may be just a few speaking out but there are many more that haven't said anything publically. If you want to put yourselves in a better light, come out and make a public statement about what is really going on and stop letting Louise take the heat for all this when it's no fault of her own. After all it is your reputation that is important, right?

[GGW Laurie]

Anytime we post on an open forum, we are at risk of having things said that sometimes is hard to swallow, your not the first nor the last im sure that will be put thru the ringer, so to speak.

Im just glad that you made your bosses aware of this thread Louise and with hope they will hear the players pleas and get back on the right track again.

Casinos want loyal customers, that is their Bread and Butter, but players like to get their" Bread" too...........laurie








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[Slotster!]

Far as I'm concern Louise is a Fine REP. Even I didn't play any of their casino yet but after reading some of Louise posts she have help lots of players and she got some good customers service skills. I'm looking forward playing slot Slots Oasis soon.

I understand where you're coming from on this, but seriously - why?

With the myriad of choice out there - why intentionally pick a casino with proven payout issues? That's insane. Ok, give them a chance to explain and make amends - but "I will actually play there because the rep is nice"...

This is not a personal or particular 'dig' - just a genuine question...

Why would a player do that?

It's no wonder the rogue casino operators get away with it for so long.

I give up.

[Rusty]

Thank you both of you

I am not digging for compliments but appreciate them all the same. I do understand that the players that have been caught up in some delays have the right to be upset but do feel that some very strong words and things have been said that are difficult not to take personally - But I'll get over it

Kind regards,

Louise
Rushmore, Cherry Red & Slots Oasis Rep.

Hi Louise,
Are we to infer that Rushmore take responsibility for these delays?
With no explanation for them that would be reasonable after all.

I have had no contact whatsoever with any of the members regarding these issues so I am posting without their knowledge or consent but maybe they are just too nice to mention "The money"
I apologise in advance if this is being dealt with via PM or for any embarrassment caused but I feel the question is legitimate public fodder even if the detail remains private.

Are Rushmore prepared to do anything by way of good will for members and loyal customers who have lost out badly due to these issues (Yes they are certainly responsible also but this about your good will not what you can get away with) many of whom have been a model of constraint regarding their posts here.
I feel so badly for members who play the Casinos to death and when they finally have that little bit of joy and get their slice of cake, hitting a decent win, they then find the cake is a stale, mouldy, fly infested piece of crud.
What a horrible experience.

This is a difficult issue because of course players who play their winnings back are not entitled to anything except that horrible feeling in the pit of their stomach but with no extenuating circumstances they would surely not complain or feel wronged. Again it is about goodwill.

I apologise in advance for any embarrassment caused.

[DaveG39]

People have actually posted in this thread insinuating that, because they were paid WITHIN 8 DAYS - that's timely and ok!?? Jeez... What is wrong with people!? Forgetting all the current delays and nonsense, that's outrageous in itself.

Don't run a casino if you can't pay people equally as quickly as you can take their money.

Idiots.

It depends how you get paid. I get paid by check, and, for that, I have to wait. As long as the casino stays within it's own guidelines, I'm happy. It's when they don't that we have a problem. I'm just glad I found CM/Louise so I can hopefully get things straightend out quickly.

[DaveG39]

Have to agree. Its very easy pay what you owe and pay it now no excuses. Rest is all bull and and im sure if it was any other group they would have been damned to the pit. Thank god I dont play their anymore but it really gauls me to see decent players getting screwed like this. No payment = getting screwed in my book! Last week example I visited a BM casino in Copenhagen - won and cashed out! Imagine them asking me to come back 8 or 12 or 15 days later for my payout! The forum reps response is lame to say the least in my humblest of views.

Comparing BM casinos to online isn't quite fair. BM casinos have cash on site with which to pay you. Online casinos do have processing issues, even for electronic transactions. Also, I don't think it's quite fair for European players to be criticizing casinos for late payments to US players, which, I'm pretty sure is where most of the serious complaints are coming from. Remember, online gaming is still technically ILLEGAL here, so, I'm sure there are a few extra hoops to go through re processors. This would also preclude them from being entirely transperant about some issues.

[Slotster!]

Comparing BM casinos to online isn't quite fair. BM casinos have cash on site with which to pay you. Online casinos do have processing issues, even for electronic transactions. Also, I don't think it's quite fair for European players to be criticizing casinos for late payments to US players, which, I'm pretty sure is where most of the serious complaints are coming from. Remember, online gaming is still technically ILLEGAL here, so, I'm sure there are a few extra hoops to go through re processors. This would also preclude them from being entirely transperant about some issues.

This is, of course, all very true. As is the argument that cheques (cks) take much longer clearly... That's really not the point though.

It's the processing of these payments. The acknowledgement and customer service.

From what I understand, once some of these guys hit 'withdraw' - the money just sat there until it was either a) gambled back or b) the rep was prodded and the casino eventually decided to (sometimes) do something about it.

Totally unacceptable and separate to any 'transaction', 'postage' or 'extra hoop' issues.

[BLUEWATER]

I understand where you're coming from on this, but seriously - why?

With the myriad of choice out there - why intentionally pick a casino with proven payout issues? That's insane. Ok, give them a chance to explain and make amends - but "I will actually play there because the rep is nice"...

This is not a personal or particular 'dig' - just a genuine question...

Why would a player do that?

It's no wonder the rogue casino operators get away with it for so long.

I give up.

Slotster,

I understand your point. I just don't join that casino just because Rep is so nice. I understand that some players are having some payout issues and I know Louise is doing her best to get that taken care of. Once the payout issues it straighten out then I might join their casino. I just wait to see more postived feedback before I join.

Customer Service is #1 in my opinion. Customer Service take care of the problems in a timely matter. Without good customer Service like louise then we will have issues. I pretty sure that everything will be taken up to upper management.

Customer Service is return customer!!! Of course I pick casino that do Payouts.

[Pulver]

Comparing BM casinos to online isn't quite fair. BM casinos have cash on site with which to pay you. Online casinos do have processing issues, even for electronic transactions. Also, I don't think it's quite fair for European players to be criticizing casinos for late payments to US players, which, I'm pretty sure is where most of the serious complaints are coming from. Remember, online gaming is still technically ILLEGAL here, so, I'm sure there are a few extra hoops to go through re processors. This would also preclude them from being entirely transperant about some issues.

I live in Europe and it took 13 days for Slots Oasis to pay me back to Moneybookers on my latest withdrawal. That was after I had contacted support 3-4 times. I recently had a great run at Slotsoasis again (which I posted screenshots of in the winning screenshots thread) and cashed out 4000$ on the 9th. Thats 4 days ago, already over the stated "2-3 days for Moneybookers withdrawals". Hopefully it won't take 13 days this time aswell..

Oh, played at jackpot capital couple of days ago, won a few bucks, cashed out, and received the money in under 24 hours....

So I don't know where you get notion that this only affects US players from.