A Letter To Players Of Slots Oasis Casino

[doomed4ever]

Whenever there has been the odd problem with genuine, proper casinos - they ALWAYS fully explain the situation and outline the reasons why there may be a problem.

There is transparency, honesty and straightforward good manners.

If you're going to reap the benefits that participating in the Casinomeister forum affords to operators, you need to make damn sure your processes and support are up to scratch.

Many reps who post here simply don't get that this is not just free advertising space.

One of the most galling parts of Louise's response up there is, following the vague non-explanatory waffle - the "Watch out for some new and exciting things coming soon!"

Pay your players. Explain why they haven't been paid yet. Then you've got a chance that people may be interested in your "new and exciting things".

It's not hard; not for proper casino operators anyhow...

Have to agree. Its very easy pay what you owe and pay it now no excuses. Rest is all bull and and im sure if it was any other group they would have been damned to the pit. Thank god I dont play their anymore but it really gauls me to see decent players getting screwed like this. No payment = getting screwed in my book! Last week example I visited a BM casino in Copenhagen - won and cashed out! Imagine them asking me to come back 8 or 12 or 15 days later for my payout! The forum reps response is lame to say the least in my humblest of views.

[chuchu59]

There's the problem - right there.

Mutual Trust Rating = 0

So what will you give if the problem persists and no reasons are given yet again. I assume it's:

Mutual Trust Rating = -X

[NASHVEGAS]

Some excellent posts!!

Several thoughts but I finally get one accredited casino that pays $3K/week closed today but installment payments was only one reason but that is reason enough to close all that do such. Tired of did they steal progressive with intent and all the never ending with installment payments but here is another unnecessary if paid in full or daily then whether I am right or wrong on this or that would not be an issue.

I suck at math as if you write a letter to inquire how one must withdrawal on Monday so you can withdrawal on Monday and get no reply after a few days from multi recipients so you just finally withdrawal so it is official but without clarity and in case a PAB is necessary. On the eigthth day you receive your first installment payment and a PM the next payment will be made according to the terms in 7 days now the terms all of sudden are golden and apply thus I still suck at math......>>>>>lovely terms say 1st payment in 48 hours then every 7 days thereafter----I suck so bad at math.

I have lived it week in, week out------Bryan and I will have to agree to strongly disagree as I recollect his post in regards to installment payments. It may appear as a whatever term but my pal John Wright revealed publically the true intent of installment payments in the TIV thread. It is criminal fraud and much more but until the first case,ball in player's court. Irony, chargebacks are wrong but legal.

Anyway no pay in at least large daily installments, no play which I want to ask Kenny as a reply to his question in his excellent post if he can guess how many casinos I could possibly play at as we all have our vices. Yep, I know better than to drink and drive, but it did not matter what I knew when got behind the wheel when I know I should not have. I hope it never occurs again but it could. Maybe smoking would have been a better analogy to my vice. My bad

Lastly, thanks Slotster. You may open some doors as I suck at that also.

[jetset]

Two damned fine posts, Slotster

And Nash, too - we're all still waiting for a reply from Playtech on whether it is company policy for their licensees to pay progressive wins by instalments (not holdng my breath on that one anymore!)

[NASHVEGAS]

Two damned fine posts, Slotster

And Nash, too - we're all still waiting for a reply from Playtech on whether it is company policy for their licensees to pay progressive wins by instalments (not holdng my breath on that one anymore!)

I will send you a link in the next day or so on Rival. The issue is did Rivals' ever even commence paying progressives in full which I clearly thought they stated after the more public IL bust. I was a skeptic then with reason but when you have the time read the link as I would be interested in your take on what is implied and expressed.

No further comments necessary on any casino that pays via small (low 4 figures) weekly installments.

[Louise]

Hi all,

Apologies if my response was lame - I can only say that I am not in a position of upper management and therefore do not implement or make decisions and am trying the absolute best I can here to help out players - Which is obviously not good enough unfortunately.

Upper management are aware of this thread.

I apologize again for the delays that some players have experienced and ask those that have been affected contact me if I can help.

Thanks,

Louise
Rushmore, Cherry Red & Slots Oasis Rep.

[Slotster!]

Thanks Louise.

Upper management are aware of this thread.

In order to legitimately explain the unacceptable delays and problems -- do you think they'd be courteous enough therefore to contribute?

[dcpam39]

Nash's posts remind me of a chat conversation i had with ClubWorld Casinos. They told me that random jackpots were paid in 3k weekly installments ( I hadn't won one, i was just inquiring), which is the same (4k) at the Rushmore groups. I was surprised, because they are accredited--and i know one of the requirements is to pay progressives in full. My understanding of a progressive is a "pot" that increases, progressively, because of monies added to the "pot" by the player. Apparently a "random jackpot" is something else altogether.

Laurie's post has been a good reminder to read the written payment terms and research the unwritten payment terms to insure that the casino you choose fits your playing style; which will help support cashing out--instead of leaving money on the table.

Pam

[GGW Laurie]

Louise, you are a fine rep. as i have stated in past posts, we(i) really do like you and are thankful for the way you have treated us here at Casinomeister.

This thread was never meant as a personal attack on you or the customer service staff, but just to let the "upper management" know, they are slacking off and the loyal players are tired of being at their mercy as far as getting paid.

This is something you should not have had to deal with coming off a much needed vacation, its not you and the staff im upset with but those above you, your a good lady Louise and still much respected in my eyes but for your bosses, they need to take some lessons from you, i credit you for turning around the whole "Jade" Rushmore issue in the past and gaining the trust back of old players and new, for that you earned my respect.

laurie

[BLUEWATER]

Far as I'm concern Louise is a Fine REP. Even I didn't play any of their casino yet but after reading some of Louise posts she have help lots of players and she got some good customers service skills. I'm looking forward playing slot Slots Oasis soon.