A Letter To Players Of Slots Oasis Casino

[GGW Laurie]

Im glad your back Louise and feeling better, now to get to the nitty gritty of everything , when can we look for the 3 casinos to get back on top of their game, with payments and such?

When i hear it from you that there will be no more issues with players getting paid in a timely manner, i will be back playing at your casinos as im sure others will be too, that last post by Dave has me bothered and still concered about the withdrawal department staff.

I do agree with Silc, thats alot of work load for one person, no wonder you needed a vacation...............laurie

[Louise]

Im glad your back Louise and feeling better, now to get to the nitty gritty of everything , when can we look for the 3 casinos to get back on top of their game, with payments and such?

When i hear it from you that there will be no more issues with players getting paid in a timely manner, i will be back playing at your casinos as im sure others will be too, that last post by Dave has me bothered and still concered about the withdrawal department staff.

I do agree with Silc, thats alot of work load for one person, no wonder you needed a vacation...............laurie

Hey Laurie,

Nice to see you around - I hope you are well.

The checks are being sent out now by our processing company. They are sending the biggest batches they can, but can not send out all at once, so some people who had checks approved later on last month will need to wait a little longer than those who had checks approved nearer the beginning of the month. Wires are pretty much fine also, with a little catch-up/slight delays for the earliest approved people waiting.

Concerning e-wallet accounts - Most methods are fine now and have been sent. The only delays we have (which will be cleared within the next 48 hours) are with UseMyWallet - Most withdrawals have been sent according to the date on which they were requested - We are now waiting for more funds to arrive in our account so that we can send out the rest.

Thanks for everyone's patience.

Regards,

Louise
Rushmore, Cherry Red & Slots Oasis Rep.

[DaveG39]

Hey Laurie,

Nice to see you around - I hope you are well.

The checks are being sent out now by our processing company. They are sending the biggest batches they can, but can not send out all at once, so some people who had checks approved later on last month will need to wait a little longer than those who had checks approved nearer the beginning of the month. Wires are pretty much fine also, with a little catch-up/slight delays for the earliest approved people waiting.

Concerning e-wallet accounts - Most methods are fine now and have been sent. The only delays we have (which will be cleared within the next 48 hours) are with UseMyWallet - Most withdrawals have been sent according to the date on which they were requested - We are now waiting for more funds to arrive in our account so that we can send out the rest.(?!...with little going out recently (due to issues), and, I assume, more coming in from new accounts, how can this be)

Thanks for everyone's patience.

Regards,

Louise
Rushmore, Cherry Red & Slots Oasis Rep.

Good news. My check just arrived. 19 days...ack! Don't think I'll be playing here again anytime soon given this is the 2nd time I've been caught up in one of these things, but I'll be keeping an eye on things here at CM.

[Louise]

Good news. My check just arrived. 19 days...ack! Don't think I'll be playing here again anytime soon, but I'll be keeping an eye on things here at CM.

Thanks for the update - Glad the wait was less than expected, even though, I do understand you'd been waiting long enough!

Thanks for your patience.

Regards,

Louise
Rushmore, Cherry Red & Slots Oasis Rep.

[NASHVEGAS]

Hi Louise

So how does the calendar work for those due over $4000. Say they are due $12000 and have not received a dime after 20 days of having executed their withdrawal???
TY

[Louise]

Hi Louise

So how does the calendar work for those due over $4000. Say they are due $12000 and have not received a dime after 20 days of having executed their withdrawal???
TY

NASHVEGAS - I know, you're going to kill me, I cleared all of my inbox out and have lost your username... I promise one last time, please let me know your username!

Thanks,

Louise
Rushmore, Cherry Red & Slots Oasis Rep.

[chuchu59]

First I hope that Nash will get his $12K soon.

However, what's with the pms? Louise, sorry for sounding unduly harsh but shouldnt you be paying all players their outstanding withdrawals instead of selecting those who voice out in this forum. If this issue had not dragged for so long or that noly a few players were affected then the use of pms to discuss and resolve issues instead of bringing them into the open is sensible. I think you really need to address the issue of what steps you are taking to avoid a future occurence. You will note that even for the few players that admitted having being paid in the last week are not playing again at your casinos anytime soon. I am afraid there will be a large exodus of customers if nothing is done soon.

[NASHVEGAS]

NASHVEGAS - I know, you're going to kill me, I cleared all of my inbox out and have lost your username... I promise one last time, please let me know your username!

Thanks,

Louise
Rushmore, Cherry Red & Slots Oasis Rep.

Louise,

I never stop confusing.

To clarify, my post is a general question pursuant to your T and C's that may apply to any player. For example, a player that wins a $12K R.J. and see the original question please.

My USERNAME

[Louise]

First I hope that Nash will get his $12K soon.

However, what's with the pms? Louise, sorry for sounding unduly harsh but shouldnt you be paying all players their outstanding withdrawals instead of selecting those who voice out in this forum. If this issue had not dragged for so long or that noly a few players were affected then the use of pms to discuss and resolve issues instead of bringing them into the open is sensible. I think you really need to address the issue of what steps you are taking to avoid a future occurence. You will note that even for the few players that admitted having being paid in the last week are not playing again at your casinos anytime soon. I am afraid there will be a large exodus of customers if nothing is done soon.

Players are welcome to post their usernames in public if they wish. Asides from me asking this time, I'm pretty sure all others had PMed me and I'd simply flushed their withdrawals for them, so asides from Dave waiting (and then receiving his check today), there is nothing going on that is being hidden etc, I have been very honest.

NASHVEGAS - It's difficult to answer this question without a specific example, however, if a player say, had two lots of $4000 approved on their account, so are waiting for $8000, they will receive them together if they are due both. If the approval of their withdrawals went over by x amount of days from when they should have been approved, then we'd make up for this also. Not sure if there are any cases like this. If I can assist anymore, then please let me know.

Thanks,

Louise
Rushmore, Cherry Red & Slots Oasis Rep.

[rockydyke]

Glad to see you back again and feeling well. Was getting a little worried you were gone forever...lol. Anyway missed ya.