Another Top Game screw up

[bb28]

Well top game has done it again! Planet 23 had more than one set of terms on their website and they refused to pay a player who won on VP. I was over at GPWA doing a little reading and saw this thread. Apparently they can't even get someone to do the math conversion correctly on their bonus - web page either. Unreal!

[Rusty]

Well top game has done it again! Planet 23 had more than one set of terms on their website and they refused to pay a player who won on VP. I was over at GPWA doing a little reading and saw this thread. Apparently they can't even get someone to do the math conversion correctly on their bonus - web page either. Unreal!

Incredible.
Some good points made in that thread too not least that they should have paid the money and got themselves some positive advertising for doing the right thing.
How can these operations be so lacking in business sense never mind ethics?

One thing that was not mentioned is why did the Casino confiscate the winnings?
Even in their "revised" T&C's there is no mention that playing VP will result in confiscation of winnings- only that it counts Zero toward WR.

So absolutely they should pay out but even if they were playing hard-ball and sticking to their idiotic judgement the cashout should of been merely refused and the full amount returned to the players account so they could complete WR.

I know there is a General warning out for Topgame and its Casinos but IMO they belong firmly in the rogue pit by now.

[me_and_ed]

I got a call last night from C/S at Gold Vegas, he asked why I have not played in a while, I explained to him my concerns with TG, poor guy trying to defend his casino with the software provider constantly staying in the shadows. This is shithole software, with shithole ownership (not the casino itself but TG) in the end he directed me to his RTG casino that I guess Gold Vegas owns too.

[4 of a kind]

I only read this forum, and after reading similar bull on another forum, I could only wonder how many negative issues are really out there with this outfit.

[bb28]

You would think that they would have been going over EVERYTHING with a fine tooth comb, weeding out anything that could have possibly hurt their credibility even more. Very sloppy and unprofessional as it has been from the start. I don't see how they can ever penetrate the market that has knowledgeable and educated gamblers after all the scandals and big screw ups. Probably the only hope they have for a player base are the ones who don't read the forums and are complete newbies.

[Pinababy69]

Well top game has done it again! Planet 23 had more than one set of terms on their website and they refused to pay a player who won on VP. I was over at GPWA doing a little reading and saw this thread. Apparently they can't even get someone to do the math conversion correctly on their bonus - web page either. Unreal!

Thanks for digging that up Bonita. Why am I not surprised?

I know there is a General warning out for Topgame and its Casinos but IMO they belong firmly in the rogue pit by now.

I couldn't agree more Rusty. This issue, coupled with the fact that the Rome Casino rep is here almost every day, and avoids that "Top Game - Rogue Software" thread like the plague, makes it pretty clear that ethics and players needs/questions aren't too high on their priority list.

I got a call last night from C/S at Gold Vegas, he asked why I have not played in a while, I explained to him my concerns with TG, poor guy trying to defend his casino with the software provider constantly staying in the shadows. This is shithole software, with shithole ownership (not the casino itself but TG) in the end he directed me to his RTG casino that I guess Gold Vegas owns too.

Hey Me_and_ed, any chance that casino was Grande Vegas (or Vegas Grande)? When Grande Vegas first opened, someone here posted an email they had received from them.....but it was signed by a rep with Gold Vegas under their name. The CM rep for Grande was asked about it, but emphatically denied any connection. Or maybe it was Winpalace.com....another RTG that popped up in another thread yesterday, which is apparently associated with Mayflower Casino (another TG outfit).

I only read this forum, and after reading similar bull on another forum, I could only wonder how many negative issues are really out there with this outfit.

Scary thought isn't it? We only know what we're lucky enough to read on message boards. What about all the players who've never posted on a forum in their life?

Probably the only hope they have for a player base are the ones who don't read the forums and are complete newbies.

Good point BB...and like so many online casinos nowadays...they are probably relying on player acquisition (and affiliates bringing in newbies) as opposed to any type of player retention. I've never understood that mindset.

[me_and_ed]

Hey Me_and_ed, any chance that casino was Grande Vegas (or Vegas Grande)? When Grande Vegas first opened, someone here posted an email they had received from them.....but it was signed by a rep with Gold Vegas under their name. The CM rep for Grande was asked about it, but emphatically denied any connection. Or maybe it was Winpalace.com....another RTG that popped up in another thread yesterday, which is apparently associated with Mayflower Casino (another TG outfit).

Ding Ding Ding.....Big Winner, Grande Vegas.....Dont know what you've won but I will think of something.

[JHV]

I know there is a General warning out for Topgame and its Casinos but IMO they belong firmly in the rogue pit by now.

I couldn't agree more Rusty. This issue, coupled with the fact that the Rome Casino rep is here almost every day, and avoids that "Top Game - Rogue Software" thread like the plague, makes it pretty clear that ethics and players needs/questions aren't too high on their priority list.

Yep. I could not agree more. If I was on the jury, (in a courtroom where juries decided sentencing as opposed to magistrates) I would order them to serve a Life Sentence in Rogue not so much for their incompetence and unethical / shocking behaviour (although rogue-worthy in itself obviously), but for their blatant lies and personal slandering of my good name in their desperate attempts to wave the red flag when caught with their hands in the cookie jar.

I'm still waiting on my challenge for them to produce this "evidence" that I made 6 chargebacks at online casinos. Oh, then later it was changed to 1 chargeback. Is it 6 or 1, you lying Top Game / Rome scoundrels?

I'll tell you the answer - it was a trick question. The answer is 0. You know it. You know that I know it. You know you suck. It's always hard to produce "evidence" when it never existed in the first place, isn't it.

ROGUE with no possibility for parole - and may God have mercy on your (collective) souls.



(Edit: Bryan, I notice the Top Game Support Disaster Rogue page still states that 1 chargeback is claimed - can I please respectfully request this note be edited to reflect the more truthful situation that they have simply just been lying outright the entire time?)

[Pinababy69]

Hey Me_and_ed, any chance that casino was Grande Vegas (or Vegas Grande)? When Grande Vegas first opened, someone here posted an email they had received from them.....but it was signed by a rep with Gold Vegas under their name. The CM rep for Grande was asked about it, but emphatically denied any connection.

Ding Ding Ding.....Big Winner, Grande Vegas.....Dont know what you've won but I will think of something.

Oh goody, I love prizes.

Well, if that's the case....it would "seem" that the rep for Grande Vegas lied here on the forum. I say seem because she did admit that it was possible they shared support, and nothing more.

Why the subterfuge and attempt to cover up the connection? I'd sort of like to know exactly what type of connection it is....anyone else? Do they simply share a support/call centre? Or is the affiliation more complex? We have an RTG (winpalace.com) that shares the same affiliate program as a TG outfit (Mayflower Casino). What is the connection between these two? Seeing as Grande Vegas is on the accredited list here.....and Top Game has a warning issued against them....I would think it's a question that deserves an honest answer.

[me_and_ed]

Oh goody, I love prizes.

Well, if that's the case....it would "seem" that the rep for Grande Vegas lied here on the forum. I say seem because she did admit that it was possible they shared support, and nothing more.

Why the subterfuge and attempt to cover up the connection? I'd sort of like to know exactly what type of connection it is....anyone else? Do they simply share a support/call centre? Or is the affiliation more complex? We have an RTG (winpalace.com) that shares the same affiliate program as a TG outfit (Mayflower Casino). What is the connection between these two? Seeing as Grande Vegas is on the accredited list here.....and Top Game has a warning issued against them....I would think it's a question that deserves an honest answer.

I see where your going here however I do not think that some of the casino's should be held accountable for TG's terrible performance, I am sure that the owners of Gold Vegas and Grande Vegas have a lot of money invested in their TG casino, saying this I doubt they saw the shitstorm coming and are probably trying to salvage their investment here, thats no reason to lie about association though and this is just my thought. I do know that Gold Vegas does use their own C/S and not TG's.