bb28's Thebes Casino thread

bb28

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I found another complaint against Topgame software, you can read it
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. It's pretty sketchy and doesn't have a lot of details but it is regarding a disputed Jackpot win. Unfortanately the player hasn't come back to refute the latest claim.
 

thebescasino

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The complaint which you link to has been adressed on several occasions and is several months old. The player did not maxbet which is a requirement on our progressive slots in order to win a jackpot (much like at other casinos) and the issue as far as I am aware was resolved with the player.

Best Regards


David
 
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winbig

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The complaint which you link to has been adressed on several occasions and is several months old. The player did not bet maxlines and maxbet which is a requirement on our progressive slots in order to win a jackpot (much like at other casinos) and the issue as far as I am aware was resolved with the player.

Best Regards


David

So you're saying that 5 wilds pays only $4.99? That's (!*@#! ridiculous.
 

bb28

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The complaint which you link to has been adressed on several occasions and is several months old. The player did not bet maxlines and maxbet which is a requirement on our progressive slots in order to win a jackpot (much like at other casinos) and the issue as far as I am aware was resolved with the player.

Best Regards


David

The complaint may be several months old, but the date of the OP's post is 6/1/2009.
I have a couple of questions for you, ok maybe it's three. (now it's four) What game was this on? What was the Jackpot amount that the player thought he won? Is it correct as stated that it takes a max bet of $45.00 in order to be eligible for the Jackpot? Also is this the same game that is referenced at the start of this thread with the missing wilds?


I apologize if it seems like I'm derailing but I'm wondering if the issues aren't related and it will be interesting to find out if this is the same game, re. the missing wilds). $45.00 max bet! If that is true......holy shite, bet there aren't many takers on that.
 
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thebescasino

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As always I will be more than happy to answer all your questions but since this concerns Thebes Casino would it not be better to continue this discussion in the Thebes Casino thread?

I will just quickly say that in this case the complaint was about not winning a progressive jackpot. The player bet 45c and maxlines, in order to win a progressive jackpot you need to bet maxbet which in this case is $5 per line.

The session ID for those of you interested
27/02/2009 23:45:07 0.45 0.00 4.99 0.01 0.00 27.85 vs9q dougies delight

5c bet made on Dougies Delights with 9 lines for a total bet of 45c

Kind Regards


David
 

winbig

Keep winning this amount.
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As always I will be more than happy to answer all your questions but since this concerns Thebes Casino would it not be better to continue this discussion in the Thebes Casino thread?

I will just quickly say that in this case the complaint was about not winning a progressive jackpot. The player bet 45c and maxlines, in order to win a progressive jackpot you need to bet maxbet which in this case is $5 per line.

The session ID for those of you interested
27/02/2009 23:45:07 0.45 0.00 4.99 0.01 0.00 27.85 vs9q dougies delight

5c bet made on Dougies Delights with 9 lines for a total bet of 45c

Kind Regards


David

This doesn't make sense. What you're basically saying is that if in fact the player hit 5 wilds on a winning payline, he got paid $0, and the $4.99 was from other wins???

It's established very well that the player was not eligible for the progressive, but should have received quite a good payout even at 1 coin for the 5 wilds.

Besides, who in the world plays at $45/spin except for WHALES, and if the progressive isn't 7 figures +, it is hardly worth it to play at $45/spin in the first place. If you want to keep NORMAL players, I would STRONGLY suggest adjusting the jackpot rules and jackpot total accordingly. You seriously do not want NORMAL players to even be eligible for the JP. MGS shot themselves in the foot when they dropped the progressives for USA players, and I suggest that if you want to keep NORMAL customers, that you don't do the same in only allowing high rollers to be eligible for the JP's. For most average players, the $45 would total more of their total starting bankroll, or close to half of it. Hell, even RTG has nice progressive and Random JP's that don't cost even 2% (if that) of what it does to win the progressive at TopGame..

For example: Someone just won over $24,000 at iNetBet from a Random Jackpot (Incan Goddess), and was only playing at $1/spin.
 

anniemac

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:eek: :eek: :eek: :eek:


I had just picked my jaw up off the ground from the first few posts and then I find out you have to be $45.00 per spin to win the progressive jackpots. :eek: Again. As if I would ever bet that much on one spin.

I kinda liked the Topgame software as a change but now, if it walks like a duck, quacks like a duck, must be a duck. Will take alot of Clorox to wash this one out.

PS. Thanks Pinababy
 

thebescasino

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Just want to be clear and say that as far as I am aware the player did not hit the 5 wilds on one payline but obviously I will get this confirmed.

He/she however did get 5 wilds spread across the paylines. Now with Wilds acting as substitute for all symbols except bonus and scatters you would still have to get a combination of between 3-5 symbols on a specific payline to get a win.

Sorry I do not have the screenshot in front of me or more specific data but will keep looking into it.
 

winbig

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Just want to be clear and say that as far as I am aware the player did not hit the 5 wilds on one payline but obviously I will get this confirmed.

He/she however did get 5 wilds spread across the paylines. Now with Wilds acting as substitute for all symbols except bonus and scatters you would still have to get a combination of between 3-5 symbols on a specific payline to get a win.

Sorry I do not have the screenshot in front of me or more specific data but will keep looking into it.

Fair enough, but your main argument was that the player was not betting max coins/max lines, and it's not a matter of the wilds not being on the payline. And I quote: (from other site)

Dear Jamie,

Thank you for choosing Thebes Casino.

After making the proper inquiries we have come to the conclusion that there was no max bet on max lines made as is explained in the game rules.

Your account was credited according to the rules and the sum that was won is $4.99.

Should you have any further questions or queries please don?t hesitate emailing us at [email protected]

Sincerely,

The Thebes Casino Staff

The way I see it is that 5 wilds were on a payline, or else they would have mentioned that the 5 wilds would have to be on a payline AND the player would have to be playing both max coins denomination as well as at the max paylines.
 

winbig

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Also, maybe it'd clear things up if TopGame techs could reproduce a screenshot in regards to the spin in question, going by the logs?
 

thebescasino

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I think that the player should have been informed better and told that he did not win the progressive because of the fact he did not maxbet whilst betting maxlines which according to the payout screens in the software you need to do in order to win a progressive.

However as discussed I will track down the screenshot/and or full backend data and see what exact symbols were in which position on the reels at the time.

If the Wild symbols were not on one payline I do not believe that support would have told him/her that they had to be on one payline as this is not a condition that is specified on the payout screen. (according to the ones I just checked in the software). As established the player did not meet the condition for the progressive win.

I only mentioned it to illustrate the fact that when not maxbetting on maxlines you could see five Wild symbols and not get a massive win as it all depends on the other symbols on the reels at the time.

Now I do agree that the way the progressives are setup needs to be looked at as I have no desire to make Thebes Casino unattractive to 'normal' players or to any player for that matter.
 

thebescasino

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Have already requested the data from the technical department at Topgame and will update you all as soon as I have it.

Just doing my bit to make this thread even longer ;)
 

silcnlayc

Just one more spin pleez!
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So, they only got $4 and change for 5 wilds and to win the jackpot you have to spin at $45 bucks...someone that thought up these games has lost their minds. I have been playing at Gold Vegas and no where did I see max bet to win jackpot...I mean, talk about outright thievery! I am so glad I am ahead at this casino that I know now not to EVER play there again.

Truly amazing how these casinos have gone from bad to worse. This is the second one (Rival was first) to be caught with their hand in the cookie jar in a major way! Amazing!

.
 

thebescasino

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The player bet 5c per line and as discussed in earlier posts if the symbols are not on one line then you could easily get a small win if only 2 of them are on one payline for example in combination with a third symbol. So to put it in perspective it was a 4.99 win on a 5c active payline with maybe 3,4 or 5 of the same symbols including the wilds. But as mentioned when I have the actual and complete data of the spin we can see the specific symbols.

All the payouts for every Topgame powered casino are explained on the payout screen which in the case of video slots you can access by clicking on 'Payout' (usually at the bottom of the slots). Under the Jackpot video slots you will see that it does say that you need to maxbet and maxlines in order to win the progressive. (unless of course I am interpreting this the wrong way but that is my personal understanding of how the top game progressive jackpots function)

As you can tell from my earlier posts I do not necessarily agree with the progressive jackpots being set up the way they are but it is not really up to me to respond to some of these questions as I am not a Top Game representative, I can only endevaour to bring you the facts and my own opinion(s) (and of course discuss them with Topgame themselves)
 

silcnlayc

Just one more spin pleez!
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Thank you for explaining it the way you are reading it, but to me, if I am betting all lines with 10cent bets and hitting MAX bet then that is what it should be to win...MAX bet is the AMOUNT of coins you bet at any given time not the coinage SIZE.. If that were the case then it should say MAX COINAGE SIZE bet with max bet. Two very different meanings here!
maxbet and maxlines


.
 

bb28

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I know I'm the one who brought up the Thebes Casino issue and I didn't mean to derail the very important issue brought up about the software itself but I thought the issues might be related but in hindsight maybe I should have started another thread. Should it be split?
 

RobWin

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I know I'm the one who brought up the Thebes Casino issue and I didn't mean to derail the very important issue brought up about the software itself but I thought the issues might be related but in hindsight maybe I should have started another thread. Should it be split?

BB gets
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now...:D
 

Rusty

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I think you were right to bring it up here bb28 and I think you are also right that the thread should be split. :thumbsup:

Do we know that Topgame are aware of this thread?

I need more popcorn.
 
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