Another Top Game screw up

[RomeCasino]

Originally Posted by Pinababy69

Hi Noah, these two statements are somewhat conflicting. You verified that the jackpot version of the game Dougie's Delights was removed on May 21st, then you say that you can't find any record of 192K being removed.

Going by your first statement, wherein you claim the removal of the game itself on May 21st...how much was the jackpot at when the game was removed? Was it or was it not 192K?

Eviecakes says there was only ever one version of the game, that DID have a jackpot attached. Thanks for posting btw Evie!!

If Dougie's Delights is available for play right now, with NO jackpot, then it follows that either a) there were two versions of the game available, one a progressive version, and one not....or b) there was only ever one version of the game, and the jackpot only was removed.

You keep saying that you can't find any record of a jackpot being removed, but you yourself said that the progressive version of the game was removed on May 21st. So whether it was jackpot only, or game with jackpot...bottom line, there is still a jackpot missing isn't there?

It's now September 13th, and we're coming up on four months since this game WITH a jackpot attached was removed. How much longer before it is replaced WITH jackpot?

And why was it removed on May 21st, a full 26 days before Topgame admitted to ANY problems with their software. On the contrary, players were told that all was functioning correctly.

Thanks Noah.

Hey Guys (and Girls),

You are right to ask these questions and I may have been unclear, I'm sorry about that.

I don't think I was contradicting myself when I say that the amount itself was not taken off, or at least we can't find any evidence of that. I have stated before that the game was indeed taken off, it will be returned shortly, but it may be that we will wait for TST to finish before we put it back up. I see a very big difference between taking a game off to for problem solving and QA, and taking off a jackpot amount while letting the game continue. The game itself was taken down as soon as we (I wasn't here then but so I'm told by the records the old tech team left) knew there was a problem.

Regarding the amount of time it took to publicly admit fault - I don't what happened on that front, I wasn't here, so I can't comment on it, also that PR person (Jonathan) is no longer working with us.

I understand the concern regarding this matter but I find myself in a problematic position, I'll be completely honest here - I can't find evidence the amount was taken off before the game was taken off, which I feel is the real issue here. The game itself will be put back up as I've promised, and I haven't changed that promise, it will be back with a jackpot amount, probably together with the TST process but if its up to me before then, doing my best on that front.

Regarding the TST process - its not unusual for it to take a while, their tests also involve checking the RNG at different times, not to mention it took time to get all the details out of the way before they began, I can tell you we are past most of the process but I don't want to give an exact date yet because I simply don't know. Suffice to say they are thorough and we'd rather they took their time and got the job done right so there are no mistakes.

Kind Regards,

Noah

[jas2587]

I find it odd that every time a casino has a problem an either they dont want to answer the questions being put to them is they always use the excuse that we fired that customer service rep or they no longer work here or they was on vacation an didnt come back

are you sure that is what customer support told you? Well do you have a screenshot of the error? Well why not we cant help you without it.

same old stories just a different day

I find it odd that No 1 knows where a jackpot went an why it went where it did you people know you just dont want to say
boy I would sure hate to see yalls accounting records for your sites

Cindy

[RomeCasino]

Originally Posted by Mavin1

Hi Noah,
Thank you again for your kind attention to my post. I have read this post of yours earleir and did decide to give Rome another try. I re-downloaded the casino, deposited $24, no bonus added and played for about 6 hours going up and down and happily ending with a withdrawal of $170.
Yes Diablo 13 is functioning much better, thank you. I also played on Fandango again as it is becoming another favorite and a couple others. I was very pleased to see the bonus rounds and free spin features popping up frequently, maybe I caught it on a good day . But when I compare the play with other online casinos, I definately wasn't dissapointed in the return, the functioning of the slots and the time I spent playing.
So I do hope to see continued progress with this software, guess I will stick around for awhile and see how things develop .

Hi Mavin1,

I'm really glad to hear that and thank you for being kind and sharing some positive experiences here, you are being very fair.

We will be launching a new game in a few days which I think you'll love ( won't write more as I don't want to start writing promotional things in this forum ) send me a PM and I'll give you a bonus to try it out.

Kind Regards,

Noah

[Mavin1]

Hi Noah,
Not necessary, I was at Rome this morning and saw the new game and tried it out on fun mode, great slot.
Just keep up the good work you are doing, as all you can do is move forward in the direction of becoming a great casino that people can truly enjoy.