Another Top Game screw up

[Mavin1]

Thanks very much for that Noah.....glad you were joking in re: the insulting part.

I think maybe there's been a misunderstanding re: Dougie's Delights. It just came back to me that there are indeed two versions of this game (if I remember previous posts correctly). A JP version and a non JP version. Is that right?

If so, perhaps the poster Eviecakes is referring to the non Jackpot version when she says that the game has been put back? Going from your post, it sounds like the jackpot version of the game, has still not been placed back into play? If that is the case, then I feel a whole lot better...but will look forward to seeing the return of the game and the funds to the jackpot.

If you can find an answer as to why they pulled the jackpot before the game.....that would be awesome. I know it gets old...but thanks again Noah.

If so, perhaps the poster Eviecakes is referring to the non Jackpot version when she says that the game has been put back?

Hi Pinababy, I would like to add not being nothing more than a mere player at online casinos. While playing at Rome, there was only one slot of Dougies Delights, one slot of Diablo 13 and so on, so how would I distinguish a JP version from a non JP version if there is only one slot? Obiviously I am missing something here again? There was not displayed "2" slots of Dougies Delights or "2" slots of Diablo 13, where a player could choose to play either a jackpot version or a no jackpot version. Makes no sense to me. All I know is that when I first posted at CSR, the situation was as I stated, one day the jackpot was there and the next day it was gone, plain and simple. Also there was no notification that now the slot was a non jackpot version???

I see in some posts Noah is questioning my claims of the missing jackpot. I simply made a complaint and reported my experience.
I also will add at that time I was not aware of how to get a screenshot, but have since learned. Just because I did not have a screenshot, this does not nullify my "claim/accusation" of the "jackpot money" being removed. I am certain somewhere in the older threads when all this started that Jonathan did admit the jackpot amount was removed and would be re-instated. So how could you have a jackpot version without a Real Jackpot Money amount being displayed???? Which was at that time $192,000.00!!!!

[JHV]

Hi Dave,

I assure you that for each player we found was affected by the symbols - we compensated. If there is anyone who thinks they were affected and was not compensated, please PM me with the details and I will see to it personally.

Kind Regards,

Noah

I was affected emotionally and I was not compensated. Do I have grounds for a claim?

[luciana]

THERE IS WHAT SEEMS TO BE A NEW EDITION TO THE TOPGAME PLATFORM- RICH CASINO- THE WORST POSSIBLE CASINO OUT THERE!

PLAYERS-DO NOT EVEN ATTEMPT IT!!

FROM MY OWN EXPERIENCE- THEY SHOULD BE BANNED!

[RomeCasino]

If so, perhaps the poster Eviecakes is referring to the non Jackpot version when she says that the game has been put back?

Hi Pinababy, I would like to add not being nothing more than a mere player at online casinos. While playing at Rome, there was only one slot of Dougies Delights, one slot of Diablo 13 and so on, so how would I distinguish a JP version from a non JP version if there is only one slot? Obiviously I am missing something here again? There was not displayed "2" slots of Dougies Delights or "2" slots of Diablo 13, where a player could choose to play either a jackpot version or a no jackpot version. Makes no sense to me. All I know is that when I first posted at CSR, the situation was as I stated, one day the jackpot was there and the next day it was gone, plain and simple. Also there was no notification that now the slot was a non jackpot version???

I see in some posts Noah is questioning my claims of the missing jackpot. I simply made a complaint and reported my experience.
I also will add at that time I was not aware of how to get a screenshot, but have since learned. Just because I did not have a screenshot, this does not nullify my "claim/accusation" of the "jackpot money" being removed. I am certain somewhere in the older threads when all this started that Jonathan did admit the jackpot amount was removed and would be re-instated. So how could you have a jackpot version without a Real Jackpot Money amount being displayed???? Which was at that time $192,000.00!!!!

Hi,

I'm sorry but I have still not found any indication of this, and I think that if a jackpot game was working without a jackpot, that we would have heard complaints from a myriad of players and screen shots would have been submitted. We can find no indication that any game was operating without a jackpot amount, or of 192k being removed at any point in time.

Kind Regards,

Noah

[RomeCasino]

Hi Noah, Mavin1 here aka, Eviecakes. I would like to commend you for speaking up here in the forum. I appologize that my original postings have caused so much problems, but if that's what it takes to get things fixed then so be it. But you seem to determined to handle it and I am glad. I would like to say although I have quit playing at Rome/Top Game, I am certainly considering coming back as I sincerely enjoy some of the slots. I would absolutely hate to see yet another RTG site out there and appreciate having a little diversity in games I like to play. I can just see that somewhere down the road there will be nothing left but MCG, RTG and the thought just makes me ill. I have lost hundreds of dollars to these sites with little to no return. I have to say that even with all the problems with Top Game, I have made two withdrawals in the very short time I was with Rome. One was for around $350 and the other $450, with minimal deposits being made. CS was very helpful on both accounts. I did also post a screen shot on this forum, of my last win on Fandango of $500 playing at 75 cents a spin, pretty nice return if you ask me. So even with all that is going on, there are some very good positives that should be kept in mind.
I am not a professinal player, or affiliate, or knowledgeable in any way of the true workings of the casino industry. I am just a homemaker that is stuck at home caring for my 89 year old mother in law with alzheimers and need an outlet, so I choose to play online since having discovered it 9+ years ago. I came across Rome and tried them, liked them but was also bugged by the problems I as a typical player had noticed. I am sorry it has opened such a can of worms but do look forward to everything being straightened out. As Pinababy had said sometime earlier, that I didn't get the whole picture, well she's correct I didn't, but all that mattered to me was that I was being heard, had a nice casino to play at on little cost to me for extended amount of time. Yes I was dumb enough to think that maybe one day I might hit a jackpot, never thought I would have to wager so much. So on that realization I knew it was beyond my pocket book anyways. It will be nice though when a jackpot is made available for all players, even those of us on tight budgets.
I did say I was considering coming back to Rome and want to explain why I finally quit. The slot that most attracted me to this site was Diablo 13, but the last few times after all the wilds were replaced that I played, the slots just drop down by about 3 symbols and not truly spin, this pretty much took the fun out of it for me, so I gave up and finally uninstalled the casino. Will this hopefully change?
So to end this, I would just like to say, please continue to improve, I really truly don't want to see yet another RTG casino out there.

Hi Eviecakes,

Thank you for your honest and heart felt response, I can tell you that problems with Diablo13 have been resolved a while back, and we are also in process with TST, and should have their certification, hopefully, by month's end, they are checking the RNG on all our games, not only slots. We are also trying to redesign the jackpot games so you don't need to bet so much for a shot at the jackpot, we don't want it to stay as it is and are trying to find a way to do so without taking down the games for too long. I'm really sorry for any problems you've had with us, and, while I'm not gonna say anything about RTG, I can assure you we are trying to avoid the drawbacks and attitude some other casinos are showing. We hope to make Rome a great place and I hope to see you again at some point.

Kind Regards,

Noah

[4 of a kind]

We hope to make Rome a great place and I hope to see you again at some point.

Kind Regards,

Noah

Please PM me when you achieve this goal. I'll be waiting...

[Pinababy69]

Hi,
"The jackpot version of the game 'Dougie's Delilght' was removed on the 21st of May, there is no indication that a jackpot amount was removed at any point."

the game itself will be returned shortly with a full jackpot amount.

Kind Regards,

Noah

Rome Casino

Hi,

I'm sorry but I have still not found any indication of this, and I think that if a jackpot game was working without a jackpot, that we would have heard complaints from a myriad of players and screen shots would have been submitted. We can find no indication that any game was operating without a jackpot amount, or of 192k being removed at any point in time.

Kind Regards,

Noah

Hi Noah, these two statements are somewhat conflicting. You verified that the jackpot version of the game Dougie's Delights was removed on May 21st, then you say that you can't find any record of 192K being removed.

Going by your first statement, wherein you claim the removal of the game itself on May 21st...how much was the jackpot at when the game was removed? Was it or was it not 192K?

Eviecakes says there was only ever one version of the game, that DID have a jackpot attached. Thanks for posting btw Evie!!

If Dougie's Delights is available for play right now, with NO jackpot, then it follows that either a) there were two versions of the game available, one a progressive version, and one not....or b) there was only ever one version of the game, and the jackpot only was removed.

You keep saying that you can't find any record of a jackpot being removed, but you yourself said that the progressive version of the game was removed on May 21st. So whether it was jackpot only, or game with jackpot...bottom line, there is still a jackpot missing isn't there?

It's now September 13th, and we're coming up on four months since this game WITH a jackpot attached was removed. How much longer before it is replaced WITH jackpot?

And why was it removed on May 21st, a full 26 days before Topgame admitted to ANY problems with their software. On the contrary, players were told that all was functioning correctly.

Thanks Noah.

[gloria460]

I have been going back and forth trying to wrap my head around all of this. From link to link and at times it got confusing. Thanks for this being bumped back up!

Noah I don't think they are being truthful to you (topgame) or you're getting confused in your responses. They tell you that there are two versions of the game but the poster states there was only one and it was a progressive.

I believe (might not be true) that there was only one game and when they finally realized there was a problem with it they pulled it and put in it's place a non-jackpot version so that they could continue to make money from the game. They have now fixed the game and won't release it until it has been audited making sure that there are no more problems with it. I'm assuming once this game is released again the other version will dissappear or may just stay in play to downplay suspicions.

It's already been a month since the TST audit started and it's going to take another 3 weeks to get a report or finish up. That's a tad bit too long don't you think Noah?

I have to give you credit thou...you have hung in there and handled these questions professionally. As Pina stated you need to clarify the latter comment about the progressive.

[Mavin1]

Hi Noah, these two statements are somewhat conflicting. You verified that the jackpot version of the game Dougie's Delights was removed on May 21st, then you say that you can't find any record of 192K being removed.

Going by your first statement, wherein you claim the removal of the game itself on May 21st...how much was the jackpot at when the game was removed? Was it or was it not 192K?

Eviecakes says there was only ever one version of the game, that DID have a jackpot attached. Thanks for posting btw Evie!!

If Dougie's Delights is available for play right now, with NO jackpot, then it follows that either a) there were two versions of the game available, one a progressive version, and one not....or b) there was only ever one version of the game, and the jackpot only was removed.

You keep saying that you can't find any record of a jackpot being removed, but you yourself said that the progressive version of the game was removed on May 21st. So whether it was jackpot only, or game with jackpot...bottom line, there is still a jackpot missing isn't there?

It's now September 13th, and we're coming up on four months since this game WITH a jackpot attached was removed. How much longer before it is replaced WITH jackpot?

And why was it removed on May 21st, a full 26 days before Topgame admitted to ANY problems with their software. On the contrary, players were told that all was functioning correctly.

Thanks Noah.

Thank you Pinababy, I was going to put a thank you on the bottom of your post but can't figure out how to do that.

I would also like to add, that is not feasable for a small time online player or anyone to assume they should have to get screenshots of games/slots before playing as to have a visual record of what may or may not be there in the future. It is not my job to prove a problem, only give my observation and voice my experience. If you re-read my first post you will see that I didn't even think the missing jackpot was an issue, I was more bugged by the missing symbols and changes in bonus rounds. It hadn't even dawned on me the missing jackpot was not won until it was later admitted that it was indeed not won and had been pulled.
So am I as a player now expected to keep files of screenshots of all games/slots I play for possible future referrence?

I appologize for not also saying thank you Noah, I appreciate your answer to my post as well.

[Mavin1]

Hi Eviecakes,

Thank you for your honest and heart felt response, I can tell you that problems with Diablo13 have been resolved a while back, and we are also in process with TST, and should have their certification, hopefully, by month's end, they are checking the RNG on all our games, not only slots. We are also trying to redesign the jackpot games so you don't need to bet so much for a shot at the jackpot, we don't want it to stay as it is and are trying to find a way to do so without taking down the games for too long. I'm really sorry for any problems you've had with us, and, while I'm not gonna say anything about RTG, I can assure you we are trying to avoid the drawbacks and attitude some other casinos are showing. We hope to make Rome a great place and I hope to see you again at some point.

Kind Regards,

Noah

Hi Noah,
Thank you again for your kind attention to my post. I have read this post of yours earleir and did decide to give Rome another try. I re-downloaded the casino, deposited $24, no bonus added and played for about 6 hours going up and down and happily ending with a withdrawal of $170.
Yes Diablo 13 is functioning much better, thank you. I also played on Fandango again as it is becoming another favorite and a couple others. I was very pleased to see the bonus rounds and free spin features popping up frequently, maybe I caught it on a good day . But when I compare the play with other online casinos, I definately wasn't dissapointed in the return, the functioning of the slots and the time I spent playing.
So I do hope to see continued progress with this software, guess I will stick around for awhile and see how things develop .