Another Top Game screw up

[RomeCasino]

Hi,

OK you guys aren't going to love this but this is the answer I got from the tech team people that I got digging up info for me.

"The jackpot version of the game 'Dougie's Delilght' was removed on the 21st of May, there is no indication that a jackpot amount was removed at any point."

Now, I know this is hard to believe, but I looked over all the threads and all I could find was one player claiming this, and he never supplied specific details and most importantly never supplied a screen shot of any kind. He was the only one to say this. (Jonathan I believe did not know what he was talking about, which we can agree is not surprising). If you know this player pleae ask him to provide a screen shot or more details, and I will also message him.

That said, I'm STILL not laying this to rest, I will continue to try and find evidence of this but this is the answer I got for now, also that the game itself will be returned shortly with a full jackpot amount.

Kind Regards,

Noah

Rome Casino

[Rusty]

Hi,

OK you guys aren't going to love this but this is the answer I got from the tech team people that I got digging up info for me.

"The jackpot version of the game 'Dougie's Delilght' was removed on the 21st of May, there is no indication that a jackpot amount was removed at any point."

Now, I know this is hard to believe, but I looked over all the threads and all I could find was one player claiming this, and he never supplied specific details and most importantly never supplied a screen shot of any kind. He was the only one to say this. (Jonathan I believe did not know what he was talking about, which we can agree is not surprising). If you know this player pleae ask him to provide a screen shot or more details, and I will also message him.

That said, I'm STILL not laying this to rest, I will continue to try and find evidence of this but this is the answer I got for now, also that the game itself will be returned shortly with a full jackpot amount.

Kind Regards,

Noah

Rome Casino

Thanks Noah

Interesting, I am very surprised this information was not supplied sooner when the facts would of been much easier verified.
I have to assume it is correct as such a lie would be beyond belief but time to get digging.

[RomeCasino]

Thanks Noah

Interesting, I am very surprised this information was not supplied sooner when the facts would of been much easier verified.
I have to assume it is correct as such a lie would be beyond belief but time to get digging.

Hey Rusty,

It would be easier if it weren't so, because I'd rather just correct the issue, but that is the answer I got for now. However I will continue digging as well, case is not closed. And if you find evidence, please bring it up so we can find out more.

Kind Regards,

Noah

[bb28]

How about another update on this please?

[Pinababy69]

Hi,

OK you guys aren't going to love this but this is the answer I got from the tech team people that I got digging up info for me.

"The jackpot version of the game 'Dougie's Delilght' was removed on the 21st of May, there is no indication that a jackpot amount was removed at any point."

Now, I know this is hard to believe, but I looked over all the threads and all I could find was one player claiming this, and he never supplied specific details and most importantly never supplied a screen shot of any kind. He was the only one to say this. (Jonathan I believe did not know what he was talking about, which we can agree is not surprising). If you know this player pleae ask him to provide a screen shot or more details, and I will also message him.

That said, I'm STILL not laying this to rest, I will continue to try and find evidence of this but this is the answer I got for now, also that the game itself will be returned shortly with a full jackpot amount.

Kind Regards,

Noah

Rome Casino

Hi Noah....I left this alone for three weeks to see if the game would be reinstated, but I'm guessing as yet....no go?

Obviously the player who stated that the jackpot had been removed, meant that the jackpot game itself had been removed. It is sort of confusing with the two versions of the game. You are right about one thing though, I don't really like the answer.

Whether it was just the jackpot of 192K or the game WITH the jackpot, it still comes down to the same issue of where is the 192K?

It was removed (as per your post) on May 21st, yet Topgame admitted NO malfunction or technical issues with any of the games until June 16th at the earliest. And this was only after many people becoming involved. So the game (with the jackpot) was removed almost a full month prior to that. I still have to ask why? What reason could a software provider or a casino have for removing a game when they claim no knowledge of any issues with it?

It is now August 31st....a full three months and ten days since the game was removed. What is going on?

I noticed another thread in Online Casinos here, started by Luciana (?) who stated that she noticed a drastic change in the way the games played and paid, although she didn't mention a date. She also said that a casino manager had told her the payouts were changed due to "too many winners" or something like that. I realize that is nothing more than a claim made by a poster on a message board, with no evidence to back it up...so any conclusion drawn from that can only be speculation. But I have to wonder if the change she noticed in the games coincided with the removal of the Jackpot game on May 21st and the elusive missing symbols on other games as well. Exactly what in the hell type of fiddling was going on with the software that caused all this?

My biggest concern is that $192,000. Any timeframe Noah, when the game AND the money will be returned?

Thanks in advance again for hanging in there. I don't envy you your job.

[RomeCasino]

Hi Noah....I left this alone for three weeks to see if the game would be reinstated, but I'm guessing as yet....no go?

Obviously the player who stated that the jackpot had been removed, meant that the jackpot game itself had been removed. It is sort of confusing with the two versions of the game. You are right about one thing though, I don't really like the answer.

Whether it was just the jackpot of 192K or the game WITH the jackpot, it still comes down to the same issue of where is the 192K?

It was removed (as per your post) on May 21st, yet Topgame admitted NO malfunction or technical issues with any of the games until June 16th at the earliest. And this was only after many people becoming involved. So the game (with the jackpot) was removed almost a full month prior to that. I still have to ask why? What reason could a software provider or a casino have for removing a game when they claim no knowledge of any issues with it?

It is now August 31st....a full three months and ten days since the game was removed. What is going on?

I noticed another thread in Online Casinos here, started by Luciana (?) who stated that she noticed a drastic change in the way the games played and paid, although she didn't mention a date. She also said that a casino manager had told her the payouts were changed due to "too many winners" or something like that. I realize that is nothing more than a claim made by a poster on a message board, with no evidence to back it up...so any conclusion drawn from that can only be speculation. But I have to wonder if the change she noticed in the games coincided with the removal of the Jackpot game on May 21st and the elusive missing symbols on other games as well. Exactly what in the hell type of fiddling was going on with the software that caused all this?

My biggest concern is that $192,000. Any timeframe Noah, when the game AND the money will be returned?

Thanks in advance again for hanging in there. I don't envy you your job.

Hi Pinababy69,

Thank you, even if you wouldn't like to be me

Unfortunately I still cannot find any evidence that this amount was actually taken off. The jackpot game itself, according to the tech department (I started working a month later) was removed on the 21st of May due to legitimate problems with it, there were indeed problems reported by players at the time if you will check the threads. In that regard you might say the jackpot was 'removed', as the game was removed. But actually reducing the jackpot amount - there is no record of that. I will get the game back up but right now the technical department is working on releasing a new game they've been working on.

It would be easier if I could find evidence, and I know you may think we're just denying it, but believe me this is what I know. And I do believe this all started on a single player accusation that was never backed up by any evidence nor confirmed by any other player. I try to be honest on these forums because I feel that this is a place for logical debates, so I have no problem admitting fault, but in this matter I really don't think that we did it, I believe we only took the game down due to problems. It wasn't put back up due to disorganization in the old tech team, and now mostly because the new team is busy with other things. But I will make sure its returned, I think I'll get it back up within the month.


Kind Regards,

Noah
Rome Casino

[Rusty]

Thanks Noah,
but as you confirm the game and of course its Jackpot were removed and have not been seen since because of,
"this and that and the other thing...mutter...mutter."

Is that what Topgame are telling you Noah?
The fact is a large sum of money not belonging to Topgame appears to have been misappropriated and until the game reappears with the Jackpot total it had when taken off-line some people will consider it stolen as it can not be described as lost.

Over Three Months to solve a technical fault?
I don't think so.
The old team were too disorganised yet they managed to fix another game with the same fault?
The new team have better things to do than worry about a toxic issue that is corroding the brand even further Day by Day?

I think anyone who looks at this neutrally without even knowing any of the other history would have a hard time with that.
Still, the most important thing is Jackpot money is returned and soon.
Then these questions can become a little less important - if not moot.

[AussieDave]

Hi All,

Threads not only on $192K but the missing icons are many on numerous forums.

To the best of my knowlege it was stated that who ever played these games when the icons went missing were to receive their bets returned.

Has this transpired?

If so when?

Is there any means of supplying tangible proof (that's a curly one) that players did in fact receive their bets back?


Cheers

Dave

[RomeCasino]

Hi All,

Threads not only on $192K but the missing icons are many on numerous forums.

To the best of my knowlege it was stated that who ever played these games when the icons went missing were to receive their bets returned.

Has this transpired?

If so when?

Is there any means of supplying tangible proof (that's a curly one) that players did in fact receive their bets back?


Cheers

Dave

Hi Dave,

I assure you that for each player we found was affected by the symbols - we compensated. If there is anyone who thinks they were affected and was not compensated, please PM me with the details and I will see to it personally.

Kind Regards,

Noah

[Mavin1]

Hi Noah, Mavin1 here aka, Eviecakes. I would like to commend you for speaking up here in the forum. I appologize that my original postings have caused so much problems, but if that's what it takes to get things fixed then so be it. But you seem to determined to handle it and I am glad. I would like to say although I have quit playing at Rome/Top Game, I am certainly considering coming back as I sincerely enjoy some of the slots. I would absolutely hate to see yet another RTG site out there and appreciate having a little diversity in games I like to play. I can just see that somewhere down the road there will be nothing left but MCG, RTG and the thought just makes me ill. I have lost hundreds of dollars to these sites with little to no return. I have to say that even with all the problems with Top Game, I have made two withdrawals in the very short time I was with Rome. One was for around $350 and the other $450, with minimal deposits being made. CS was very helpful on both accounts. I did also post a screen shot on this forum, of my last win on Fandango of $500 playing at 75 cents a spin, pretty nice return if you ask me. So even with all that is going on, there are some very good positives that should be kept in mind.
I am not a professinal player, or affiliate, or knowledgeable in any way of the true workings of the casino industry. I am just a homemaker that is stuck at home caring for my 89 year old mother in law with alzheimers and need an outlet, so I choose to play online since having discovered it 9+ years ago. I came across Rome and tried them, liked them but was also bugged by the problems I as a typical player had noticed. I am sorry it has opened such a can of worms but do look forward to everything being straightened out. As Pinababy had said sometime earlier, that I didn't get the whole picture, well she's correct I didn't, but all that mattered to me was that I was being heard, had a nice casino to play at on little cost to me for extended amount of time. Yes I was dumb enough to think that maybe one day I might hit a jackpot, never thought I would have to wager so much. So on that realization I knew it was beyond my pocket book anyways. It will be nice though when a jackpot is made available for all players, even those of us on tight budgets.
I did say I was considering coming back to Rome and want to explain why I finally quit. The slot that most attracted me to this site was Diablo 13, but the last few times after all the wilds were replaced that I played, the slots just drop down by about 3 symbols and not truly spin, this pretty much took the fun out of it for me, so I gave up and finally uninstalled the casino. Will this hopefully change?
So to end this, I would just like to say, please continue to improve, I really truly don't want to see yet another RTG casino out there.