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jetset (11th August 2009), Pinababy69 (11th August 2009)
Actually the RTG Software has always been pretty good. Unfortunately several operators who use RTG Software have been very rogue and as RTG have in the past turned a blind eye to them, it has in turn given RTG a bad name.I remember a time not so long ago when RTG treated in quite a similar way.
jetset (11th August 2009), Pinababy69 (11th August 2009)
Hi,
I do admit that, however the system was simply tested, as I stated in another thread, by a technical/QA team that TopGame apparently believed were competent, and were shocked to discover they were not, and they were all dismissed. I do hope the TST review will find no more issues. We are constantly looking for any.
Kind Regards,
Noah
Rome Casino
Trying not to get insulted by me?
Come on Noah I have been very easy on you and you will notice that it is the Topgame platform that most of my problems are with.
Funny thing though, Rome use Topgame software and you have taken it upon yourslef to represent them and answer my questions but now you want to say the forum is dragging these issues up and you feel insulted?
The issues are there not because "I claim" they have gone unanswered but because they have gone unanswered, otherwise how is it you were attempting to address them? (Thanks, but you didn't)
I may have some sympathy for your predicament, you are between a rock (Topgame) and hard place (this forum) but if I have to choose who is more worthy of protection - the Casino or the players - it will always be the players because they are essentially powerless and need to know the Casino they play at are at the very least professional.
Did I or other forum members cause all these issues or are we just reporting on them and giving our honest opinions?
It was fair comment you made about the T&C issue being an operational one and again I sympathize that these other issues get loaded onto it but again it was not the forum that refused to pay these winnings causing the issue, it was a Topgame Casino.
You can see where I am going with this?
Your change of tack is quite disheartening.
I am not telling you, you are rogue Noah, I am saying Topgame have behaved like a rogue software provider.
Unfortunately you use Topgame software, again that was not my choice but Rome Casinos.
It is pointless me listing all the things that have still not been resolved, not because I worry about regurgitating old issues that are still live but because you are under the misapprehension that they all have been resolved.
People can read the thread and judge that for themselves.
Speaking for myself;
To end this cycle of doom I will need to accept you at your word - that all the crack smoking Monkeys have been sent back to the lab and Topgame is genuinely trying to move forward.
I will have to forget about all the unanswered questions revolving around why the Jackpot game was altered while still live.
I will have to have confirmation the full Jackpot total has been returned.
I will have to stop seeing Topgame Casino complaints related to the software or any valid complaints being dismissed by snotty CS though I will try to see this as an individual operator issue.
All Topgame Casinos are independent right?
and of course I will have to see a TST certificate.
That is just my personal feeling and all that is before I even consider Topgame Casinos a place to play at.
The rest of the forum and Bryan, the one who's opinion really counts around here may have other ideas.
Nothing personal Noah, it is what it is.
Hey Rusty,
First off I was only kidding about the 'insulted' thing, which is why I accompanied it with a smiley face, it was a poor attempt at humor and I'm really sorry if it seemed like I was bitching, I have no problem with you going after the facts, you should.
Just so its understood, I haven't closed the issue of the missing jackpot, its just hard to find out why as it happened months ago and was done by people who no longer work for us, I promise I will find an answer in the next few days, but I didn't want to leave the thread unanswered.
I am not attacking the forum, I think this is a wonderful place for neutrality and unbiased opinions. I just do think you are quick to put yourselves and TopGame on opposite ends, when really they are trying to listen to you. The first missing symbol WAS resolved, players paid and the problem fixed. The second symbol didn't affect anyone and was fixed. Its not true that nothing has been fix or that they did not act. Yes there are still issues open and answers to be given and I'm doing my best. I still don't think TopGame are acting like a rogue software. But I understand where you are coming from. As to your list, it was beneficial and I'll use that as a guide.
Rusty's list -
"that all the crack smoking Monkeys have been sent back to the lab and Topgame is genuinely trying to move forward" - we are, which is why these issues are top priority.
I will have to forget about all the unanswered questions revolving around why the Jackpot game was altered while still live - I will get you an answer but its still not easy, I am by no means ignoring this issue.
I will have to have confirmation the full Jackpot total has been returned - I will announce the return of the game when it is restored with the full jackpot amount.
I will have to stop seeing Topgame Casino complaints related to the software or any valid complaints being dismissed by snotty CS though I will try to see this as an individual operator issue. - Thank you and as software goes, you and I both, I'm hoping that if there are any issues still left by those we got rid of, then TST will point them out, of course we are still doing our own QA at the same time.
and of course I will have to see a TST certificate. - Fair enough, as I said that should be available within a month or so.
Again Rusty I'm very sorry if you though I was really insulted, it really was just a joke. I respect you going after the facts full force, as you well should as a surveillance cameraI hope to give you more answers shortly (1-2 days).
Kind Regards,
Noah
And Rusty I'm trying not to get insulted that you claim no answers from TopGame have been given except for those (idiotic) responses by Jonathan (gone now), what am I chopped liver?
OK if it was joke but the context within which it was written looked serious enough and I took exception to you saying that I claim the answers were not given by Topgame.
Fact they were not and they still have not been.
Never mind we can put that little misunderstanding behind us.
I will resume the watching brief I adopted at the end of the last Topgame thread and while standing by my judgement of Topgames performance so far I will look out for positive announcements in the near future.
Hi Noah,
I'm glad you've decided to stick around. I really do believe that someone from TopGame directly should be here answering these questions, but can't say I'm sorry to hear that Jonathan is gone. That was a PR nightmare.
In re: the jackpot. The 192K was removed in May, yet the game Dougie's Delights was not pulled until mid June (the time that TopGame admitted to problems with the game). So why was the jackpot removed BEFORE there was any knowledge of game malfunction?
As of August 7th, the jackpot is STILL missing. That is close to three months (May to August). Where is the $192,000? Can you or anyone here verify that the jackpot funds have been replaced in their entirety? And if not, why and where are they? If the game has been replaced, and is indeed functioning correctly, I can not think of one single reason that the jackpot itself should still be missing.
No one is trying to attack you or insult you Noah...but these are very serious questions. And as Rusty and Bryan have stated, the technical issues with these games can never be put to rest until a full audit has been completed and their functionality and fairness has been verified. Add this missing jackpot into the mix, and it's downright scary. Progressive funds (minus the seed money I guess) do not belong to the casino(s), nor to the software supplier.....that is player's money which has been accumulated from each and every spin of the game. It should never have been removed in the first place, unless the game itself was being removed. And it should most definitely not still be missing. So where's the money? I know I sound like a broken record, but it's a simple question really.
Thanks Noah.
EDIT: Note to self.....read ALL of Noah's replies prior to posting. I just saw that you said you haven't closed the Jackpot issue in your last post. Thanks. Given the fact that most of the people involved are gone, maybe an answer as to why the jackpot was removed in the first place won't be forthcoming...but this should not preclude you being able to tell us where that money is now? According to the player who posted on August 7th (four days ago), it has NOT been reinstated. We just want to know where it is and when the whole thing will be put back?
Again, the game is back and "supposedly" functioning correctly, it is only the jackpot which is missing.I will have to have confirmation the full Jackpot total has been returned - I will announce the return of the game when it is restored with the full jackpot amount.
Attn: New Members! Make sure to check out the "Casinomeister Accredited Casinos" and the "Spot The Rogue" section of the main site here before jumping into "Online Casinos" with no information or knowledge behind you!
Hi Pinababy69,
Thank you for your exact summary and writing to the point. Let me first assure you that I was kidding about being insultednor do I feel attacked, you guys have a good reason to be angry but everyone has been very polite to me, and I appreciate that and understand you simply want answers.
As for the jackpot, the game was not put back since it was taken off, however I promise you now I will personally make sure the sum is returned shortly and I will announce it, if not in the game then simply added to another, you are all completely right in that regard and the money will be returned in full, I have still not discovered why it was removed in the first place but I have people making inquiries for me and I'm sure we'll find out soon.
Rusty - Thank you for understanding, again I understand what you mean but I really didn't mean anything serious by that remark, so again I'm sorry.
I hope to return with more answers and better news by week's end, hopefully in a day or 2.
Kind Regards
Noah
Rome Casino
Thanks very much for that Noah.....glad you were joking in re: the insulting part.
I think maybe there's been a misunderstanding re: Dougie's Delights. It just came back to me that there are indeed two versions of this game (if I remember previous posts correctly). A JP version and a non JP version. Is that right?
If so, perhaps the poster Eviecakes is referring to the non Jackpot version when she says that the game has been put back? Going from your post, it sounds like the jackpot version of the game, has still not been placed back into play? If that is the case, then I feel a whole lot better...but will look forward to seeing the return of the game and the funds to the jackpot.
If you can find an answer as to why they pulled the jackpot before the game.....that would be awesome. I know it gets old...but thanks again Noah.
Attn: New Members! Make sure to check out the "Casinomeister Accredited Casinos" and the "Spot The Rogue" section of the main site here before jumping into "Online Casinos" with no information or knowledge behind you!
johnsteed (13th September 2009)
Hi Pinababy69,
That is indeed the case, there is a video slots version but the jackpot version wasn't put back, I promise I will find the answer for the missing jackpot, and sooner rather than later. And thank YOU very much for your patience with me.
Kind Regards,
Noah
Rome Casino
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