Another Top Game screw up

[bb28]

Here is the thread where the possible connection is mentioned and denied.

[BLUEWATER]

It wrong to change the T&C without notify the players. This guy should able withdraw his money. If someone made a deposit before the T&C change they should make exception for withdrawal. Far as I'm concern I read their new T&C it only show that playing video poker will not count as wager requirement. Maybe if he start playing slot with the money he won on VP and fullfill his wager requirement then he might able to cash out.

[RomeCasino]

Originally Posted by Pinababy69

Thanks for digging that up Bonita. Why am I not surprised?



I couldn't agree more Rusty. This issue, coupled with the fact that the Rome Casino rep is here almost every day, and avoids that "Top Game - Rogue Software" thread like the plague, makes it pretty clear that ethics and players needs/questions aren't too high on their priority list.



Hey Me_and_ed, any chance that casino was Grande Vegas (or Vegas Grande)? When Grande Vegas first opened, someone here posted an email they had received from them.....but it was signed by a rep with Gold Vegas under their name. The CM rep for Grande was asked about it, but emphatically denied any connection. Or maybe it was Winpalace.com....another RTG that popped up in another thread yesterday, which is apparently associated with Mayflower Casino (another TG outfit).



Scary thought isn't it? We only know what we're lucky enough to read on message boards. What about all the players who've never posted on a forum in their life?



Good point BB...and like so many online casinos nowadays...they are probably relying on player acquisition (and affiliates bringing in newbies) as opposed to any type of player retention. I've never understood that mindset.

Hi Guys,

This seems to be an issue between a player and an individual casino, as it concers a misunderstanding of the T&C and not some payout or technical issue, the casino may belong to TopGame, but it does not mean that every issue between a casino and a player immediately means the software provider is at fault and so all other casinos. It should be the operator answering these T&C issues.

Rusty, I was not aware of these questions you posted, can you please repeat them here and I will do my best to answer them (I may need to ask the technical department some stuff so give me a bit of time to reply in full, I'll answer the questions I know first).

Kind Regards,

Noah
Rome Casino

[Pinababy69]

Originally Posted by me_and_ed

I see where your going here however I do not think that some of the casino's should be held accountable for TG's terrible performance, I am sure that the owners of Gold Vegas and Grande Vegas have a lot of money invested in their TG casino, saying this I doubt they saw the shitstorm coming and are probably trying to salvage their investment here, thats no reason to lie about association though and this is just my thought. I do know that Gold Vegas does use their own C/S and not TG's.

I totally get your point Me_and_ed....and I think it would be a fair assumption to say that for the most part, players don't really care what associations casinos have with other casinos. Their main concern is if the place they are playing is above board, and pays them on time.

The point I was trying to make is that for me, personally....I would like to know if a casino I play at (or may play at), is associated with any other casinos. In this instance, even if I thought Grande Vegas was the greatest casino on earth....if there's a chance that my playing there helps to put a penny in the pocket of TopGame...then I don't want to play there, regardless of how good Grande Vegas itself is. That's just me.

And I think that as an accredited casino, when a direct question is asked regarding affiliations with other establishments.....an honest answer should be forthcoming. I don't think that's being unreasonable. It shouldn't be some big, hidden secret. What happened to transparency and honesty?

It seems there are more than just this affiliation of casinos lately...Intertops/Jackpot Capital (again, never answered, even though asked directly), GoWild/Casino Titan (hinted at in a thread here, but no solid proof), Winpalace.com/Mayflower Casino (same affiliate program with two different softwares) and now this Gold Vegas/Grande Vegas. I just don't see what the problem is in allowing players to have ALL the info, and allowing them to make informed decisions where to spend their money. Chances are that most wouldn't care if Grande Vegas is affiliated with Gold Vegas.....they'd play at the RTG anyway, if they liked that particular casino. But when direct questions are avoided and sidestepped, it makes me think there's something to hide.

Just an honest answer is all I'm looking for. Hope that clarifies a bit.

Originally Posted by RomeCasino

Hi Guys,

This seems to be an issue between a player and an individual casino, as it concers a misunderstanding of the T&C and not some payout or technical issue, the casino may belong to TopGame, but it does not mean that every issue between a casino and a player immediately means the software provider is at fault and so all other casinos. It should be the operator answering these T&C issues.

Rusty, I was not aware of these questions you posted, can you please repeat them here and I will do my best to answer them (I may need to ask the technical department some stuff so give me a bit of time to reply in full, I'll answer the questions I know first).

Kind Regards,

Noah
Rome Casino

Hi Noah....there's a whole thread re: TopGame software, and the recent problems with missing symbols, Jackpots being pulled from games with no explanation, etc. It would be worth a read if you haven't read it already. The post in question (with Rusty's questions) can be found here, post #85:

http://www.casinomeister.com/forums/...oftware-9.html

Some of it is technical, and you may have to (as you said) liaise with the techie department.

A couple of the questions I'd most like to see answered are:

Why was the Jackpot amount of $192,000 removed from the game Dougie's Delights, prior to there even being any knowledge of game malfunction (according to the timeline in that thread)?

You have two jackpot games that require a $45 bet (9 liner) and a $65 bet (13 liner) to be able to win the progressive. How is this at all reasonable?

And to go with the above question....there was another thread brought up re: a screenshot that was supposed to be provided to the forum here...a player had gotten the five wilds, but received an almost non existent payout for five wilds...I "think" maybe a few times his original bet. Of course, he was under the assumption he had won the jackpot I guess...but wasn't betting the actual MAX (as above). But still....almost zero payout for five wilds? Is this correct? I may have to find the link to the thread itself so you'll get the gist of what I'm trying to say.

I agree with you that the operator in question should be here answering questions regarding the T&C's screwup. But the point of all this is....how are players supposed to be able to trust ANY Topgame casino with all these issues ongoing...and no definitive answers forthcoming?

Thanks in advance for any info Noah.

[Rusty]

Thanks for the link Pina and here is the link to the 5 Wilds thread.

http://www.casinomeister.com/forums/...no-thread.html

Hi Noah, I am sorely tempted to make a weak joke about the flood of complaints Topgame casinos have been receiving here but...Oh sorry.

Yes you are right to point out that each Casino should be judged on its own merit - in an ideal World anyway.
Unfortunately so many things have gone wrong with Topgame and some of their Casinos recently it is guilt by association I'm afraid.
Anyway if the software can not be trusted then the individual Casinos integrity is a moot point but yes on this particular case it is down to the operator just as the horrible episode with Rome was.

I think there have been 4 or 5 different threads relating to different Topgame software/operator issues, all of them very serious in the last couple of Months.
One would shake players confidence.
Two would hurt your reputation.
Three you have no reputation left to hurt.
I will leave Four and five for others.

It is a real shame because deep down I have a feeling there are some good people involved at some of these Casinos but it has been a horrible catalogue of incidents and despite promises things never seem to get addressed properly or improve.
It gets to the stage where I start to believe that players need more than just a general warning, hence my rogue pit evaluation.
I guess that would be harsh on the likes of Thebes though - but If I receive a £50 note as change and find it is counterfeit but still decide to spend it is that wrong?

Fortunately for everyone, probably, it is not the forum that decides these things though.

[RomeCasino]

Hi,

OK these are all legitimate questions, I'd like to answer everything - including Rusty's questions from the other thread, please give me a day to check up on everything and to verify all facts and I will post a long reply here for all of it tomorrow or today if possible. I apologize for the delay, its not a tactic, I'd just like my answer to be comprehensive.

Kind Regards

Noah
Rome Casino

[RomeCasino]

Just to UPDATE

Planet23 has informed me that the player WILL be paid for the VP win. They acknowledge the problem and will re-write the terms so they are clearer.

Cheers

Noah

[wikidpanda]

I'm waiting for Trezz' input on this - he usually knows what's going on.
Are these guys legit? I play at 50States mostly and its a TG brand - so far they have been good to me - But I have to admit Im a sucker when it comes to the fine print.

[Boris303]

Originally Posted by RomeCasino

Just to UPDATE

Planet23 has informed me that the player WILL be paid for the VP win. They acknowledge the problem and will re-write the terms so they are clearer.

Cheers

Noah

Sounds like a good result, you may want to ask them to update the GPWA thread where the problem stemmed from, you can find it here

Its a shame it has to be made as public as it has done to get the right result, but the main thing is, its ok now. Hopefully lessons have been learnt.

[RomeCasino]

Originally Posted by Boris303

Sounds like a good result, you may want to ask them to update the GPWA thread where the problem stemmed from, you can find it here

Its a shame it has to be made as public as it has done to get the right result, but the main thing is, its ok now. Hopefully lessons have been learnt.

Well it isn't official yet, but I was given to understand that is the decision. So lets wait for the player to be informed first.

Cheers

Noah