Guess Who's Cashout Terms Include a 15X WR On All Deposits

**bernynhel** · 24th July 2009, 03:32 AM

GUESS THE CASINO

The following pasted from actual casino's T&Cs under cashouts:

Also take note that any player that deposits and requests a withdrawal without having wagered AT LEAST 15 times the amount deposited will have their withdrawal declined.

I've never seen this until I went to cash out and was blocked from using eWalletXpress (my deposit method) due to "no faxback on file". In the cashier area there was a link to view and print a faxback form in the deposit area for using credit cards but no mention of it for ewallets.

The following is what happened with Live Chat from the same joint - upon closing chat no transcript was available:

Live Chat said the faxback wouldn't be required and the cashout wouldn't be blocked once ID documents were rec'd, which I had emailed earlier. But that "withdrawals were only processed if submitted between 12:00am and 11:59pm EST Mondays" so I go read the T/C and nothing about Monday payouts but I then saw the 15X dealio! I go back to the Live Chat and the person there had also typed that deposits were required to be wagered 40X before cashouts were accepted!! So I pasted the 15X line from the T/C and Live Chat says "where do you see that?" I say "in you T/C under "cashouts" and I pasted the URL. Live Chat says, " OK"'

Can anyone guess where this is? Hint: a RTG platform site

Or know another casino's T/Cs ridiculous enough to top it? I depoisted $75 and was just cashing out $150, I thought! Also, the max cashout amount is $1,000.00 per month!

**Rusty** · 24th July 2009, 03:40 AM

I don't know but it seems the Casinos have learned a new trick to deny payouts.
See the warning on Party Casino and then the fiasco with Casino Cubed.
2XWR on a deposit is plenty enough.
5x or more is a scam.

**cynthial** · 24th July 2009, 06:55 AM

Absurd, simply absurd. They don't deserve the title "casino". We need a new description for places like this. Something like Cachino or Fleece-ino. Do tell the name of this clip joint so me and mine can stay clear please.

**bernynhel** · 24th July 2009, 11:16 AM

Originally Posted by cynthial

Absurd, simply absurd. They don't deserve the title "casino". We need a new description for places like this. Something like Cachino or Fleece-ino. Do tell the name of this clip joint so me and mine can stay clear please.

lol Yeah, huh! The site is Saturn Bingo, bingo and RTG casino. Here's what the CEO had to say about it:

From: ceo@saturnbingo.com
To: (deleted by bernynhel)
Subject: FW: ID Documents Attached and Faxback Request - Account: (deleted by bernynhel)
Date: Fri, 24 Jul 2009 15:11:11 +0800

Dear William

Thank you for sending us your documentation which looks to be in order.

Wagering requirements on your cash deposit are primarily in place to protect our business from the high level of fraud directed toward online gaming sites, and from which no protection or accountability is accepted by either the issuing banks , ewallet or credit card companies.

As a business we need to have policies in place that limit our liability in relation to processing fraud, requiring player turnover is a procedure that in a small way helps us do that.

We don't require 2 weeks to process an ewallet withdrawal we simply mention that fact because in our experience ewallet companies that handle US based gaming clients have been known to take that long.

Its always best to read a sites polices before deciding to make a deposit and play, perhaps this site is not for you, but we are a long standing and respected player in online gaming and make every effort to accommodate our players, however player turnover requirements (playover turnover requirements?) however erroneous they may seem, is an area that we require our players to conform to.

Best Regards
James
CEO

And my reply:

Dear ceo@saturnbingo.com:

Your "player tournover requirements" do not seem erroneous in the least. I know exactly why they are in place. That level of WR, generally attached to match deposit bonuses, is generally why I do not opt to participate in them. A 15x requirement for straight deposits is, to say the least, unique. I have set out to determine just how unique by throwing it out in a discussion here:

http://www.casinomeister.com/forums/310831-post1.html

Whether or not you require 2 weeks to process a cashout, do so solely on Mondays between 12:00 AM and 11:59 PM require a 15X or 40X WR are all moot points. I simply played back the balance, my first and last. Yes, the site is not for me.

(deleted by bernynhel)
Los Angeles

That'll definitely be the last time I don't read the T&Cs before fooling around with a site I don't know. I didn't before depositing knowing full well that all
kinds of sillyness could exist but not that sillly!

**chuchu59** · 24th July 2009, 11:38 AM

They live on Saturn all right. WTF? 2 weeks processing time for cashouts. Min withdrawl $100 although the max you can win on their $25 free chip is $50 and to withdraw that you have to deposit at least $50 and wager it 40 times. 15X WRs on deposits without bonuses. They dont have to worry about money laundering because there isnt going to be much to launder after wagering 15x your deposit. These have got to be some of the most predatory terms I have ever seen. It's a wonder they ever get any business.

**AussieDave** · 24th July 2009, 02:53 PM

Originally Posted by chuchu59

It's a wonder they ever get any business.

I'd say customers play with them until they get to do a withdrawal and then hit this brick wall.

I'm just as guilty as other peeps for not read T&C's.

This just brings it home to why one has to take that extra 10 - 15min to read this stuff before depositing.

Cheers
T

**bernynhel** · 25th July 2009, 06:42 AM

Originally Posted by Trezz

I'd say customers play with them until they get to do a withdrawal and then hit this brick wall.

I'm just as guilty as other peeps for not read T&C's.

This just brings it home to why one has to take that extra 10 - 15min to read this stuff before depositing.

Cheers
T

Man, I learned my lesson. As soon as Live Chat said WDs were Mondays only after my WD didn't go through, I made a bee line straight to T&Cs and when I went to type in Live Chat that there wasn't anything in the T&Cs about Monday only WDs, I saw that Live Chat had added the 40X WR baloney on all deposits after I just got through reading 15X in the T&C - which I thought was already nuts as is - I knew right then and there that this joint was WAY too deep in the monkey business for me to get any more involved with. Then the CEO emails me and tries to play it off like this BS is business as usual. Yeah, I deposited and played at quite a few places without reading the T&Cs - usually after hearing good things about a site here from CM members - but to deposit and then find out I dove into that kind a vat-o-s**t. Well, ya never know so now I do and serves me right!

**liquuid_fusion** · 25th July 2009, 10:31 PM

I thought Party Casino was pretty bad for encouraging more gambling ("you do not seem to have wagered enough, sir") but this just takes the piss. You wouldn't expect much more from a rogue RTG though.