CasinoCubed - more like CasinoPearShaped

[sparkz]

again i have experienced yet another problem with another online casino

people may think i only seem to post here bitching about casinos, but in all fairness this is my 100% complete and honest experiences that i write about


i signed up for casinocubed's $10 no deposit bonus, upon reading all the terms what i understood completely was after wagering the $10 20x i needed to make a $25 deposit, then could cashout a combined maximum of $100,


i played and managed to win, before i deposited i sent an email about id, i could send them a signed deposit form, bank statement copy etc, but they also wanted passport/driving licence or government id copy... see where this is going (as per luckynetwork also)?


upon explaining this to them part of the email reply was after i had deposited $25 i would need to wager that $25 4x to be able to withdraw my ND combined amount of $100..... so what planet are they on?

surely a no deposit bonus is just that, you should have to meet wagering requirements with the nd bonus and then meet another 4x requirements with the $25 deposit needed to claim the nd winnings... thats just pure risk and ripoff because lets face it, anyone that meets the wr for the nd bonus as well as the wr of their $25 deposit needed to claim this bonus... their balance in most likelyness will be well over $100, but the max cashout is $75 nd winnings + $25 deposit you made.


im 99% certain at the time of me joining the site the terms did not say

"A minimum deposit of $25.00 is required prior to processing any withdrawal request; this deposit must be wagered 4 times on any of our Slots, Scratch Cards or Keno games. Wagers made on any other game will not count towards the wagering requirements for the release of the bonus winnings."


but instead


"A minimum deposit of $25.00 is required prior to processing any withdrawal request"

i just wish i had taken a screenshot because i read the terms about 4-5 times


next is the rude email from "laura" i explained how i dont drive, never have been abroad n how the uk government dont issue id cards but have various other things to proove completely who i am (as i have said to other casinos and mentioned in other posts here, some have agreed to other methods, some havent)... the email replys were:

"Hi ******,

So sorry to hear that.

I’ll be closing your account on that case."


and then


"Hi *****,

I gave you all your options and if you can’t prove your identity and age we won’t be able to assist you.

If you manage to send me an ID plus all the documents we requested we will be re-opening your account."



so let me get this right, she gave me "all my options" and from what i read and understood these options were....


1) go out and get a passport/driving licence costing £100+, which will take you a month to get, send them in to me, and congratulations you wont be able to claim thoese winnings anyway because the claim date for the offer would of expired by then

or

2) goodbye



the issue a while back with "luckynetwork" was a similar "id" issue, they arent reputable, theyve had problems, and are running new software people may not trust. However over 2-3 weeks they were even looking themselves for ways for me to get around this, they spent ages in correspondance to my emails and they gave me the impression that me being a member was appreciated and they wanted my custom..... however laura could of said to me "we dont like you, we dont want you to play here, please leave" and i would of felt the same as what i did from what she actually said



i had mentioned previously giving up gambling with my own money at first, and joining new casinos with no deposit bonuses only and if i liked the casino i would play with my own money, but now after this iv decided 100% that im not even bothering with no deposit bonuses, if i get any cd's in the post i will just snap them and return them to sender, certainly a waste of my evening,

[Casinomeister]

Besides the bonus issues, why don't you make your life easier by going out and get a passport/driver's license? Every casino will eventually ask for a picture ID regardless of whether your country requires one or not.

[Rusty]

Hi Sparkz,
You really should have posted here
http://www.casinomeister.com/forums/...ino-cubed.html
instead of opening a new thread.

The 4xWR is not great certainly and there should be no restrictions on the wagering (I thought that is what Billy said?) but it is not despicable either.

My understanding is when you deposit $25 the $100 ND win will be removed from your account and the payment processed when you have met the deposit WR. I believe that is $100 not $75 and your deposit is not tied to the bonus win in any other way than the requirement that you make it and wager X4.

As regards your verification documents - I agree what is required is overkill and as far as I can see is only requested as an obstacle to ensure fewer people cashout ND win.
(It is working in your case)
It has LITTLE or NOTHING to do with fraud prevention if the ID you have supplied is good enough.

Riddle me this Batman;
Once such conclusive proof of ID is accepted and thus the account verified - why the need to make a deposit to verify an account that is already verified?

Ultimately though it is up to Casino Cubed to make their policy though the better operations will listen to reason and apply common sense.
It sounds as though they are digging their heels in on this though so your options are to move on or purchase some photo ID (which can be done without applying for a Passport or having a drivers license) and use that then cashout as soon as you have met WR just to spite them

Of course they would then consider you a bonus abuser but they obviously already do, so no worries.

[BillyCubed]

Thanks, Rusty, for the pointer to the correct thread.

We need an ID so you can prove your AGE. Kids under 18 are not allowed to gamble on CasinoCubed.... it was a tough call, but ultimately we think the right one so we enforce it vigourously.

So while CC details/bank statements etc are fine, and your deposit with us helps deal with AML (anti-money laundering) laws, we need a DL/Passport--in your case Sparkz a BIRTH CERTIFICATE (which as a uk citizen you must have) will suffice, to prove your age.

That's it. No big rip off conspiracy... our rules are always clearly posted and will be even more so as we move through this soft launch period. Any quesions, PM me.

As for Laura being "rude," I assure you there's no finer or fairer casino manager on the planet. She doesn't sugarcoat her English (not her first language), but I've been working with her for over 6 years now and there's none finer--nor a fiercer protector of her players' rights. Believe me: follow our T&Cs, and she'll be fighting your battles.

Thanks as usual for the input guys!

Billy

[sparkz]

thanks for all posts, appologies for not posting in that other thread, when i searched i searched the whole term and not "casino-cubed" :P

the 1st problem im thinking of is its only been recently (maybe over the past few months?) where needing id such as "passport" or "driving licence" has been nearly essential, previously before that most casinos i played at would require no id/copy of card used or bank statement.

the reason i wont/ havent got 1 as such is because in everyday life here i have no need for either, i look my age when entering pubs/club or buying alcohol/cigarettes, getting a passport would be hassle (over £100, when you take into account the amount for the passport and travelling to 1 of the offices for an interview) when im probably never going to go overseas, getting a drivers licence would also involve complex things (like finding my birth certificate/ordering a copy, filling in copious amounts of forms and paying for it)

the thing relating to the 4x deposit to "unlock" the "no deposit" bonus winnings is "not great" as rusty says, its almost something where it shouldnt be called a no deposit bonus, it reminds me of something microgaming casinos do where you play with £500 free for 1 hour, your winnings you keep and after you make a deposit you have to play that through 5?10?15?20 times.. after all many players definition of a no deposit bonus is where you claim it to try out the casino which gives the player a chance to keep their winnings after meeting wagering requirements with no deposit needed (unless its to "verify" yourself as a real player). Often if the player wins they will want to play their with their own money, but if they lose they may of enjoyed the games and still want to play with their own money...



the thing billy says concerning "id" being used as proof of age, what i dont get if a "birth certificate" is adaquete to confirm my date of birth why wasnt that option given? i was only asked for driving licence/passport/id(id= i would imagine that as a government issued id card the uk government dont issue), even though i did mention to laura that what i did have was government issued yearly tax code documents and p45 documents confirming my date of birth, simply i was informed that it wouldnt be accepted.


maybe its my thinking but a lot of casinos may need to look over the acceptance of certain forms of id... because if this is purely for the player to proove their date of birth then i cant understand why the above 2 documents i mention cant be accepted, when they not only state my name, address but also my date of birth and are issued from a department of the government

[Rusty]

thanks for all posts, appologies for not posting in that other thread, when i searched i searched the whole term and not "casino-cubed" :P

the 1st problem im thinking of is its only been recently (maybe over the past few months?) where needing id such as "passport" or "driving licence" has been nearly essential, previously before that most casinos i played at would require no id/copy of card used or bank statement.

the reason i wont/ havent got 1 as such is because in everyday life here i have no need for either, i look my age when entering pubs/club or buying alcohol/cigarettes, getting a passport would be hassle (over £100, when you take into account the amount for the passport and travelling to 1 of the offices for an interview) when im probably never going to go overseas, getting a drivers licence would also involve complex things (like finding my birth certificate/ordering a copy, filling in copious amounts of forms and paying for it)

the thing relating to the 4x deposit to "unlock" the "no deposit" bonus winnings is "not great" as rusty says, its almost something where it shouldnt be called a no deposit bonus, it reminds me of something microgaming casinos do where you play with £500 free for 1 hour, your winnings you keep and after you make a deposit you have to play that through 5?10?15?20 times.. after all many players definition of a no deposit bonus is where you claim it to try out the casino which gives the player a chance to keep their winnings after meeting wagering requirements with no deposit needed (unless its to "verify" yourself as a real player). Often if the player wins they will want to play their with their own money, but if they lose they may of enjoyed the games and still want to play with their own money...



the thing billy says concerning "id" being used as proof of age, what i dont get if a "birth certificate" is adaquete to confirm my date of birth why wasnt that option given? i was only asked for driving licence/passport/id(id= i would imagine that as a government issued id card the uk government dont issue), even though i did mention to laura that what i did have was government issued yearly tax code documents and p45 documents confirming my date of birth, simply i was informed that it wouldn't be accepted.


maybe its my thinking but a lot of casinos may need to look over the acceptance of certain forms of id... because if this is purely for the player to proove their date of birth then i cant understand why the above 2 documents i mention cant be accepted, when they not only state my name, address but also my date of birth and are issued from a department of the government

That is where there gap of understanding is.
No one would object so much to proof of ID but many Casinos do not understand what constitutes legitimate proof of ID and age verification in the UK. I understand your frustration.

There are as I say many places that you can get an ID card such citizencard etc and as Bryan and yourself have noted this is becoming more and more of a remote Casino requirements.

If it is clearly stated that photo ID will be required as Billy states then it is hard to argue against it (even if your argument is valid)

[BillyCubed]

There are two important factors driving the ID requirement: 1) to be socially responsible we have to do everything we can to assure ourselves that you are indeed over 18 and 2) we are subject to "Know Your Customer" (KYC) and Anti-Money Laundering Laws (AML).. even regardless of the jurisidiction we operate in, our Processors even insist on our doing it since they are in or operate in other jurisdictions...

Thanks for your understanding and cooperation!

Billy

[baabaa006]

There are two important factors driving the ID requirement: 1) to be socially responsible we have to do everything we can to assure ourselves that you are indeed over 18 and 2) we are subject to "Know Your Customer" (KYC) and Anti-Money Laundering Laws (AML).. even regardless of the jurisidiction we operate in, our Processors even insist on our doing it since they are in or operate in other jurisdictions...

Thanks for your understanding and cooperation!

Billy

The issue I have with Casino's, is that they only ever pull the 'ID required for proof of age' card, when making a withdrawal. However the casino would allow unlimited deposits without id requirements. How is this being socially responsible? It is the opposite, the Casino encourages deposit's and discourages withdrawals via this practise. So a problem gambler or under age gambler would keep making deposits to try and hit a large pay (instead of taking smaller withdrawals.)

[coxwel]

@ sparkz

as you seem to like gambling online and you continue and win sometimes why the f**k you dont get yourself an idcard?

i know you said its expensive but if you wanna play hassle free you should get one, dont blame the casinos in this point, if you provide your id the hole process is mostly done within minutes. it just would save you a lot of time and effort, maybe on your casinocubed winnigs you get yourself the id for the future?

i would do so if i would play online and want to get paid quick, good so the government in germany forces you to have a picture id and also holds the price down so everybody can afford



cheers

coxwel