Payout Glitch On Texan Tycoon New RTG Slot

[Kiska927]

Hi all, I want to make everyone aware of a glitch I encountered playing one of the new RTG slots. I also want to see if anyone else has experienced a glitch like this is any of the new slots in the RTG software. I was playing Texan Tycoon at Jackpot Capital.

On this spin I was betting .05 per line, all 25 lines, and hit 5 tens twice. The 5 tens without the wild payed $5. The other 5 tens contain the wild symbol showing a 10x multiplier, which means it should pay $50. However it only payed $10 for that line. My total win for the game is only $17.50 instead of $57.50.

I took a screenshot to show this, and now that I'm looking at it I wish I would have captured the actual line win in the top right showing the $10 pay. Oh well, its easy to see the mistake even without that. Just a heads up to anyone playing these new slots to make sure you're payouts are correct for winning spins.

Hopefully this is just a glitch in the payout programming and can easily be corrected, as it looks like it just paid as a x2 symbol instead of a x10. I really hope that this isn't bugged for any other wins on here, as x10 and x2 are a huge difference in wins. I emailed Jackpot Capital, so hopefully they can get this sorted out. Its probably a widespread problem with the game at all casinos if it wasn't just a random glitch that happened to me, so RTG should get on fixing this if thats the case.

So once again, keep a lookout to make sure you are getting paid correctly, and let me know if this has happened to any others. I'll keep everyone posted on the response I get and any updates on the issue.

[slotheadlizard]

Good catch, you are right. I played this game all weekend on auto, who knows what it may have missed. Hopefully some slot techie types will weigh in for ya.

[Kiska927]

Also, I forgot to mention that it did in fact pay the other winning combination containing the wild the full x10. That was three tens at $.25 with x10 making it $2.50. So it is not simply a display error showing x10 instead of x2 or something, or else any winning combination containing the x10 would have been paid with the x2 multiplier as well.

[Nifty29]

WOW thats really bad.

I checked the lines out and you are correct - you should have 5 10's x10 no doubt.

I havent seen anything like this at RTG for a long time.

I hope they are going to compensate everyone who has played it thus far like they did with Fruit Frenzy a few years ago.

[Marie2473]

That´s really bad - have you contacted the casino?

[Rusty]

This is a very serious bug if correct.
I will wait and see what Jackpot capital have to say but this really demands a statement from RTG.

[Kiska927]

Jackpot Capital have responded to my email. They have told me that they must forward the issue to their provider(I'm guessing this means RTG), and that I would receive a response in 72 hours. That is fine for figuring out what caused the bug, an explanation behind it, and how it will be corrected in the future. However, to have to wait that long to be credited my winnings that I am due is a bit disappointing.

By looking at the screenshot, and checking my play log to verify the authenticity of it, it should be crystal clear that I was shorted exactly $40. I know its not a large amount, but what if it had been $a lot more short. I have to wait for RTG to figure out why the bug is there in order to be paid correctly? If this is the procedure, than I guess there is nothing to do but to wait, but I just feel that if the play log shows this error then the balance of what winnings are due should be paid instantly. Then RTG should be contacted to look into it.

[Rusty]

Jackpot Capital have responded to my email. They have told me that they must forward the issue to their provider(I'm guessing this means RTG), and that I would receive a response in 72 hours. That is fine for figuring out what caused the bug, an explanation behind it, and how it will be corrected in the future. However, to have to wait that long to be credited my winnings that I am due is a bit disappointing.

By looking at the screenshot, and checking my play log to verify the authenticity of it, it should be crystal clear that I was shorted exactly $40. I know its not a large amount, but what if it had been $a lot more short. I have to wait for RTG to figure out why the bug is there in order to be paid correctly? If this is the procedure, than I guess there is nothing to do but to wait, but I just feel that if the play log shows this error then the balance of what winnings are due should be paid instantly. Then RTG should be contacted to look into it.

Yes, it could easily be missed in autoplay or even worse in Free spins.

[Kiska927]

I still haven't heard anything else, and I just logged into my account and still no reimbursement for the winnings I should have gotten. But, the game Texan Tycoon is nowhere to be found anymore. Checked a couple other casinos, and it is no longer available to play at any of the RTG's that have received the new games. I guess that means RTG has taken it down, and is working on fixing whatever problem there was with it.

I just wonder if casinos will check all the logs to see if this had happened at other times unnoticed. I'm sure i'm not the only person who had this happen, and maybe even I have had it happen another time as well. I can swear there was a time I thought I should have won more on a bonus spin, but it just went to the next spin so quickly so I couldn't really verify it. Now I'm skeptical that this same problem occurred then too. Do you think casinos will check and credit any players who have been payed wrongly due to this glitch?

[Jackpot Capital]

Hi there,

For your information, please note that RTG has responded and confirmed that in this case the display of the multiplier graphic was incorrectly shown. Therefore the payout was correct, according to the game rules.

We have credited the account with the difference.

Please be assured that RTG is working on rectifying this problem. We sincerely apologize for any inconvenience caused.

Kind regards,
Yasmeen