Payout Glitch On Texan Tycoon New RTG Slot

[HUNTS!!!!!]

I still haven't heard anything else, and I just logged into my account and still no reimbursement for the winnings I should have gotten. But, the game Texan Tycoon is nowhere to be found anymore. Checked a couple other casinos, and it is no longer available to play at any of the RTG's that have received the new games. I guess that means RTG has taken it down, and is working on fixing whatever problem there was with it.

I just wonder if casinos will check all the logs to see if this had happened at other times unnoticed. I'm sure i'm not the only person who had this happen, and maybe even I have had it happen another time as well. I can swear there was a time I thought I should have won more on a bonus spin, but it just went to the next spin so quickly so I couldn't really verify it. Now I'm skeptical that this same problem occurred then too. Do you think casinos will check and credit any players who have been payed wrongly due to this glitch?

you got more chance of the goverment allowing slot machines to be put down school corridors.
be nice if they did though

[DemonUK]

So let me get this right, the game result was win x2 but graphic showed x10 ???? So can we believe any of the graphics?

...and if its paid x10 when the graphic showed x2, will they try and claim that back (if that was the case)

[rockydyke]

Last nite I was playing Texas tycoon at Aladdins Gold when it suddenly disappeared "could not communicate with server". This morning around 6am it was working so I guess the bugs were taken care of.

[Rusty]

Hi there,

For your information, please note that RTG has responded and confirmed that in this case the display of the multiplier graphic was incorrectly shown. Therefore the payout was correct, according to the game rules.

We have credited the account with the difference.

Please be assured that RTG is working on rectifying this problem. We sincerely apologize for any inconvenience caused.

Kind regards,
Yasmeen

Hardly a shock it should be put down to a graphical error even though it is quite possible that it was.

They have credited the players account though - bless them.

So that is RTG, Rival and Topgame all with very serious software malfunctions within the last few Weeks although granted Topgame is in a league of its own.
Hardly inspires confidence in the legitimacy of the software does it?

[KasinoKing]

Hang on a minute...!
If this is true:-

Also, I forgot to mention that it did in fact pay the other winning combination containing the wild the full x10. That was three tens at $.25 with x10 making it $2.50. So it is not simply a display error showing x10 instead of x2 or something, or else any winning combination containing the x10 would have been paid with the x2 multiplier as well.

Then this can't be true:-

For your information, please note that RTG has responded and confirmed that in this case the display of the multiplier graphic was incorrectly shown. Therefore the payout was correct, according to the game rules.

The plot thickens...

[DogBoy001]

Heyas,

The plot isn't quite as thick...the game was designed to function as follows:

1) Select a random multiplier for the Tycoon and reveal it
2) Pay all wins according to that multiplier

However, the end result was actually calling for a multiplier for each instance where the Tycoon counted in a pay, rather than just using the first multiplier revealed.
As it stood the Tycoon was then revealing the last multiplier called for, not the first.

Since the multiplier result was still a random call from a probability table it didn't show up in spin testing, since whether a random result is called and applied in multiple instances versus calling multiple random results has no bearing over RTP over large spin tests (though it does affect volatility in small spin samples).

End result it should have either cycled through the Tycoon multipliers that it was producing, or just called a single multiplier and applied it universally.
Net result is that some results that showed a x10 would have had other multipliers applied on other lines if the Tycoon was substituting, while others that showed x2, for instance, would have applied larger multipliers on other such lines.

As was the case in the screenshot in question. The earlier line, yielding x2, should actually have been revealed and applied, rather than the x10 that was called for line 23.

Woooof

[RobWin]

Heyas,

The plot isn't quite as thick...the game was designed to function as follows:

1) Select a random multiplier for the Tycoon and reveal it
2) Pay all wins according to that multiplier

However, the end result was actually calling for a multiplier for each instance where the Tycoon counted in a pay, rather than just using the first multiplier revealed.
As it stood the Tycoon was then revealing the last multiplier called for, not the first.

Since the multiplier result was still a random call from a probability table it didn't show up in spin testing, since whether a random result is called and applied in multiple instances versus calling multiple random results has no bearing over RTP over large spin tests (though it does affect volatility in small spin samples).

End result it should have either cycled through the Tycoon multipliers that it was producing, or just called a single multiplier and applied it universally.
Net result is that some results that showed a x10 would have had other multipliers applied on other lines if the Tycoon was substituting, while others that showed x2, for instance, would have applied larger multipliers on other such lines.

As was the case in the screenshot in question. The earlier line, yielding x2, should actually have been revealed and applied, rather than the x10 that was called for line 23.

Woooof

So basically all of what you just stated there in simple terms amounts to a game malfunction...correct?

[DogBoy001]

So basically all of what you just stated there in simple terms amounts to a game malfunction...correct?

Yup, pretty much, since it wasn't functioning as intended

Though as noted above, not a malfunction that impacted overall game RTP

[Rusty]

Yup, pretty much, since it wasn't functioning as intended

Though as noted above, not a malfunction that impacted overall game RTP

Thanks for that perfectly plausible explanation Dogboy.
your post certainly compares well against Rival and Topgame policy or lack thereof in such matters.
Obviously a better testing regime needs to be instated.

The Day I see a software provider admit to a malfunction that did affect RTP though, I will be in shock.

[Kiska927]

Heyas,

The plot isn't quite as thick...the game was designed to function as follows:

1) Select a random multiplier for the Tycoon and reveal it
2) Pay all wins according to that multiplier

However, the end result was actually calling for a multiplier for each instance where the Tycoon counted in a pay, rather than just using the first multiplier revealed.
As it stood the Tycoon was then revealing the last multiplier called for, not the first.

Since the multiplier result was still a random call from a probability table it didn't show up in spin testing, since whether a random result is called and applied in multiple instances versus calling multiple random results has no bearing over RTP over large spin tests (though it does affect volatility in small spin samples).

End result it should have either cycled through the Tycoon multipliers that it was producing, or just called a single multiplier and applied it universally.
Net result is that some results that showed a x10 would have had other multipliers applied on other lines if the Tycoon was substituting, while others that showed x2, for instance, would have applied larger multipliers on other such lines.

As was the case in the screenshot in question. The earlier line, yielding x2, should actually have been revealed and applied, rather than the x10 that was called for line 23.

Woooof

Thank you to Jackpot Capital for crediting my account, although I don't really agree with the statement that the game paid me what it should have. I'm sure they are relaying to me what RTG told them however, so I appreciate them crediting my account even though they think it was just a "display error".

Thank you to Dogboy for actually explaining exactly what the problem was, because to me that is not a "display error". A display error would not pay different lines different multipliers. The error was that it was calling for additional multipliers in multi-line wins, rather than universally using the same one. Obviously the display will be incorrect along with that, but that is a PROGRAMMING ERROR. Either that, or in the game rules, state that each line win will have a different multiplier when multi-wins using the wild are there. Otherwise it is a programming error, that causes a display error to accompany. Like DogBoy said, the game was malfunctioning, and not behaving as it should.

This also leads me to believe that anytime there were multi-line wins using the wild, that this could have happened. Since "The game paid me what it should have" I guess its a lost cause thinking about any of those occurrences. I just hope it is fixed now, and nothing like this happens again in the future. Although now I'll be checking every win to make sure it is correct, .