HI! I need a friendly advice regarding payment delay at Rockbet

[gambblex]

Hi everyone!

First time ever encountered a problem with withdrawal processing(well,I have another sad story but I'll tell u later)

Well, I have a pending withdrawal request at Rockbet.

Several hundreds Euros.

Btw I see their representative hasn't visited forum more than 2 weeks

Well,I sent them my verification documents. ID,bank statement..

In about one day they email me that my bill is too old- its actually about 5 months old.But they need 2 months old -no problem- I went to the bank and got a most recent statement.

Forgot to say:they also need:ATTENTION: PHOTO OF ME HOLDING MY ID!!!!

I asked them nicely to show me where it is stated in their T&C-they give me a link to their T&C page-http://www.rockbet.com/termsofuse

But does anyone see anything about personal photo?

Well,they found my bank statement of 17June invalid as it doesnt have my home address on it. Every casino accepted my bills.(Btw before this moment I already twice asked them to call me and verify my info over the phone.)

I ask them what do they need? They reply-they need a kind of official mail with my name and address on it-okay-I send them copy of MoneyBookers AddressVerification mail ----sure its also OUTDATED! It has a date of 2nd January on it.

Well I got a brilliant idea-why dont Rockbet send me that official mail
themselves??? NO REPLY

All I got is :

"For verification purposes, we require the bill to be less than 2 months old, which is why we requested you to send us another one."

I have a new bill and official mail and ID --but it seems like I dont have anything

You probably remember they need a picture where Im holding my ID-well I sent them one-where my owh hand holds my own ID-nope !

They want to have my face visible!

Okay . If it looks like sh#t and smells like sh#t its probably sh#t

I dropped a PM to their representative John but dont hope to get a reply soon- his last visit was 2nd June.Good job!

It also takes extremely long time while someone from their support will reply with standard phrase.

I just dont know what to do -Pitch a bitch or send a complaint?

I really dont want to do anything of above mentioned things.

But it looks suspicious already.

Was anybody here asked about photo with his ID in a hand?

This is already enough to smell something...

Thank you in advance!

Good Luck to you all!

[doomed4ever]

Well if this is true about needing to have photo of yourself holding ID that is then about as absurd as I have every heard. If true it is pure BULL and only being required to stall on payments.

[anniemac]

Gambblex,

Did you sign up at Rockbet thru an affiliate site? If so, go to them and see if they can help you out with this.

There is not much you can do except send in exactly what they ask for, put your ID up next to your face and give them a big, old cheesy grin. If they still won't accept your docs then use the PAB, Pitch A Bitch, here but if you plan on going that route, don't post any more here. Make sure and read the rules for PAB. Send Maxd a PM and see what he says.

[jas2587]

Hi everyone!

First time ever encountered a problem with withdrawal processing(well,I have another sad story but I'll tell u later)

Well, I have a pending withdrawal request at Rockbet.

Several hundreds Euros.

Btw I see their representative hasn't visited forum more than 2 weeks

Well,I sent them my verification documents. ID,bank statement..

In about one day they email me that my bill is too old- its actually about 5 months old.But they need 2 months old -no problem- I went to the bank and got a most recent statement.

Forgot to say:they also need:ATTENTION: PHOTO OF ME HOLDING MY ID!!!!

I asked them nicely to show me where it is stated in their T&C-they give me a link to their T&C page-http://www.rockbet.com/termsofuse

But does anyone see anything about personal photo?

Well,they found my bank statement of 17June invalid as it doesnt have my home address on it. Every casino accepted my bills.(Btw before this moment I already twice asked them to call me and verify my info over the phone.)

I ask them what do they need? They reply-they need a kind of official mail with my name and address on it-okay-I send them copy of MoneyBookers AddressVerification mail ----sure its also OUTDATED! It has a date of 2nd January on it.

Well I got a brilliant idea-why dont Rockbet send me that official mail
themselves??? NO REPLY

All I got is :

"For verification purposes, we require the bill to be less than 2 months old, which is why we requested you to send us another one."

I have a new bill and official mail and ID --but it seems like I dont have anything

You probably remember they need a picture where Im holding my ID-well I sent them one-where my owh hand holds my own ID-nope !

They want to have my face visible!

Okay . If it looks like sh#t and smells like sh#t its probably sh#t

I dropped a PM to their representative John but dont hope to get a reply soon- his last visit was 2nd June.Good job!

It also takes extremely long time while someone from their support will reply with standard phrase.

I just dont know what to do -Pitch a bitch or send a complaint?

I really dont want to do anything of above mentioned things.

But it looks suspicious already.

Was anybody here asked about photo with his ID in a hand?

This is already enough to smell something...

Thank you in advance!

Good Luck to you all!

I had a problem recieving a withdraw from a casino I sent them every thing they asked for I even had my bank fax a letter yes she has had a account since 1995 etc etc

what they finally was happy with was a cover from a tobacco company magazine with my addie go figure as most billls are not in my name

Good Luck

Cindy

[gambblex]

Thank you guys !

I highly appreciate your help.

I know this forum is inhabited by fascinating personalities.

ANNIEMAC-unfortunately I rarely sign up trough affiliates.Don't even know what's better-with affiliate or without one. Of cource I dont mind to co-work with good affiliate.


Once again,I love Rival games and was never disappointed with Rival casinos. I mean customer service and payment processing.

I would just continue playing.

But..

Just when I read "we also need your photo holding your ID"-it sure wasn't a good sign.

Btw -a couple mins ago checked my inbox and found a nice message:

"Please be advised that we have received your recent request to reverse your withdrawal from your account at Rockbet. Your reversal is complete!"

But I couldn't make a withdrawal request myself as I have no REVERSE WITHDRAWAL option available. My withdrawal request was made 4 days ago.

Something is definitely rotten here.

Thx again guys.

Thank you ladies.

GL all!

[Pinababy69]

Gamblexx, I'm pretty sure that one of our members here (Jasminebed) was also asked to do this absurd thing with the picture of her holding her ID.

Please do use the PAB service, and as Annie stated, you need to refrain from posting any further on the issue.

I would also strongly suggest that you use the search function at the top of the forum, and type in Rival or Rival Casinos. I won't say more than that, but I think some of the stuff that comes up will be worth taking your time to read. Best of luck to you in getting your issue resolved.

[RockbetJohn]

You can use the PAB which of course I don't mind and will come back to my email. I have replied via PM and have looked at the security emails sent to the player. All I can say is security has their reasons for asking for more verification and it's a rare event. If this was a common occurrence then we would lose a lot of players and CM would be flooded with complaints. This is only done in cases of suspected fraud and/or where security believes the account is being used by someone else.

I won't disclose more information on a forum since this is confidential information but I have no issues addressing any complaints publicly. In 3 years with This is Vegas and Rockbet I'd say this is maybe the 5th time I have seen the security team make this request. If the player cooperates and the documents turn out to be legit there will not be any issues of payment.

John

[chuchu59]

The request for photo with you holding your ID is ridiculous. However, the other requests seem okay to me. They do need some verification. As for John not visiting this forum for 2 weeks, that's not a big problem as they are also extremely busy people and as long as he replies in a timely manner that should be alright.

BTW, I hope your other story can be revealed to us soon. If you need help, it is always at hand.

[slotheadlizard]

I saw your post earlier and was hoping some more seasoned posters would come on and advise you. They eventually did, I know that some of them where very busy with a couple of other important posts/threads. Some of the players are more familiar with Rival, but since John has replied its ok now. I wouldn't be so hasty as to P-A-B yet (your choice of course) as I had heard of some other players having to do similar things.

You did just ask for friendly advise, it didn't really sound like a complaint to me. Good Luck

[gambblex]

Thank you for your replies here!

Sure all requirement's are okay.I always do ask casino support if they need my docs and dont mind to send them all they're asking about.I mean official docs.
And up to this point never had troubles with it.

I really hate these things like confrontation, or to be annoying ,or to be aggressive. I don't want neither PAB or send a complaint.Its a bit disgusting for me.

I asked them many times if they're so eager to verify my identity-just send me a letter via regular mail.

I got a PM from John. Today I'll get a brand new bank statement with my address.This financial document also will include big picture of myself sitting at a laptop playing Rockbet and holding my ID at the same time.

GL to all!