HI! I need a friendly advice regarding payment delay at Rockbet

[mclee321]

I was also asked by a Rival to provide a photo of me holding my ID, I could be wrong but I think it was it was 'this is vegas'.

This was after sending in legit copies of - Passport, bank statement and utility bill.

And they knew full well I had other verified Rival accounts open.

The same system that can bonus ban users across multiple Rival Casino's, can't be used to verify ID that has already been provided before?

Sounds like Bullshit to me.

If there were only '5 or so' other cases in History of this being asked, it seems remarkable 2 of us are posting on the same forum.

[vinylweatherman]

Originally Posted by mclee321

I was also asked by a Rival to provide a photo of me holding my ID, I could be wrong but I think it was it was 'this is vegas'.

This was after sending in legit copies of - Passport, bank statement and utility bill.

And they knew full well I had other verified Rival accounts open.

The same system that can bonus ban users across multiple Rival Casino's, can't be used to verify ID that has already been provided before?

Sounds like Bullshit to me.

If there were only '5 or so' other cases in History of this being asked, it seems remarkable 2 of us are posting on the same forum.

This is FAR more common than the rep would have them believe.

Maybe it is MY fault, because I once suggested this as a simple means to break a deadlock between a player and a casino.

It may sound absurd, but it is pretty easy to take a picture of yourself holding up a document. It is FAR LESS easy to go through many of the alternatives.

If there is a requirement to send in a document with a name and address on it, WHY can't the casino send it - surely this would be the MOST EFFECTIVE means of checking the address, since the casino would know EXACTLY what this document THEY sent looked like, and any fraudulent player would NOT be able to concoct an image of it, as they might something that the casino would NOT know the exact format of, such as a utility bill.

The problem seems to be that support are NOT explaining things effectively to the player, and further often use confrontational language, or "blocking" language, in that whatever the player complies with, they come back with an even MORE absurd demand later on.

I have to say one thing about this :-

The same system that can bonus ban users across multiple Rival Casino's, can't be used to verify ID that has already been provided before?

It takes the piss, if a player has ALREADY been verified, they ARE verified FULL STOP. If this database cannot track player verification across all Rival brands, it has NO DAMN BUSINESS tracking their playing history, AND MAKING NEGATIVE DECISIONS BASED ON THESE RECORDS. In the "proper world", this would be plain illegal, and the casino groups involved would face heavy lawsuits for damages for "incompetent" use of possibly inaccurate data.

In UK (and most EU countries), we have a RIGHT to see EVERYTHING that Rival hold about us on their "central database". Unfortunately, in order to exercise this right, we have to find the jurisdiction this database is kept in, and I'll bet Rival have salted it away in some lax jurisdiction that would not allow us these rights.

The more that players are subjected to these increasingly bizarre "security checks", the more this industry is going to look like "a bunch of cowboys" to the decision makers who can pronounce upon the legality or otherwise of their operations.

[Nifty29]

I would love to see the US (and Australia for that matter) legalize and regulate online gaming, if for no other reason than to see this kind of crap stamped out and these businesses being held to the same standards as any other land-based operator.

Could you imagine McDonalds having a 'bonus abuser' database of people who have claimed too many free burgers????

I think not.

[vinylweatherman]

Originally Posted by Nifty29

I would love to see the US (and Australia for that matter) legalize and regulate online gaming, if for no other reason than to see this kind of crap stamped out and these businesses being held to the same standards as any other land-based operator.

Could you imagine McDonalds having a 'bonus abuser' database of people who have claimed too many free burgers????

I think not.

Even if they did, it had DAMN well better be accurate, since I would have the RIGHT to see the data held about me, and the RIGHT to have inaccurate data corrected or deleted. WHO checks that these "bonus abuser" databases are accurate, let alone fair.
The fiasco at Rome casino illustrates the point. The "database" confirmed that the player had "made a number of chargebacks at casinos". It turned out to be VERY wrong, but had this player not raised such a stink, this grossly LIBELLOUS data held supposedly about him would never have come to light, but may have created further instances of unfair treatment. If this were held in the databases of a credit reference agency, there would be the right to inspect & correct it. Casinos, however, say that we CANNOT have these rights, because it might help fraud.

The UK government HAS opened up for regulation, but ALMOST NO CASINO has approached the UK Gambling Commission to apply, preferring instead to flock to places like Malta, where an accident of geography, rather than any degree of competence, have put them on the UK whitelist.

If the US or Australia decide to go the same way, I bet there will STILL be relatively few takers, with most preferring to stick with more lightly regulated jurisdictions.
It would take more than mere regulation by the US and Australia, it would need the big operators to decide to be regulated there, and in enough numbers to ensure that players had plenty of choice without having to look to operations regulated elsewhere.

We DID get an indication of this effect with the mass migration from Kahnawake to Malta of many reputable casinos who wanted to target the EU because of the falling player base in their main US market. It was unfortunate that Malta failed to live up to the expectations of a UK whitelisted jurisdiction, since a great opportunity has been missed (or cocked up).

[gambblex]

Paid

[Cassa]

Originally Posted by mclee321

I was also asked by a Rival to provide a photo of me holding my ID, I could be wrong but I think it was it was 'this is vegas'.

This was after sending in legit copies of - Passport, bank statement and utility bill.

And they knew full well I had other verified Rival accounts open.

The same system that can bonus ban users across multiple Rival Casino's, can't be used to verify ID that has already been provided before?

Sounds like Bullshit to me.

If there were only '5 or so' other cases in History of this being asked, it seems remarkable 2 of us are posting on the same forum.

I can remember reading here that someone else was asked for a picture holding their ID - so, that makes 3 people posting on the same forum

[Jasminebed]

Well, I know when it was request of me by Vegassky that I was not the first, so not all that shocked or surprised. I don't drive or have a passport, and they were happy enough to pay me very promptly after I submitted.

Mind you, the whole time it was available there to play

[AussieDave]

Originally Posted by vinylweatherman

The more that players are subjected to these increasingly bizarre "security checks", the more this industry is going to look like "a bunch of cowboys" to the decision makers who can pronounce upon the legality or otherwise of their operations.

I couldn't agree more VWM

Imagine something like this going down at your local bricks and mortar casino.

IMHO until online casinos (exceptions are 32red and so on) actually look at the BIG picture and realise that the more BS they create, the less likely we're going to see online casinos accepted and regulated.

These stupid security checks are doing nothing for popularity & may just be making things a damn side harder for all concerned when going down the regulation path.

Edit: I can understand casinos being paranoid about a new sign-up that uses a credit card for instance. But if a player is using Neteller, Moneybookers, Click2Pay or one of those types that checks the account holders ID and credentials, I don't see why the online casinos always draw another issue from that. That IMHO is just stupid!


Cheers
T

[vinylweatherman]

Originally Posted by Trezz

I couldn't agree more VWM

Imagine something like this going down at your local bricks and mortar casino.

IMHO until online casinos (exceptions are 32red and so on) actually look at the BIG picture and realise that the more BS they create, the less likely we're going to see online casinos accepted and regulated.

These stupid security checks are doing nothing for popularity & may just be making things a damn side harder for all concerned when going down the regulation path.

Edit: I can understand casinos being paranoid about a new sign-up that uses a credit card for instance. But if a player is using Neteller, Moneybookers, Click2Pay or one of those types that checks the account holders ID and credentials, I don't see why the online casinos always draw another issue from that. That IMHO is just stupid!


Cheers
T

I have gone through the Neteller checks. These are even MORE robust than many casinos. WHY can't casinos use these Neteller verification checks to pass a player. Funnily enough, casinos DID once say they were happy to be satisfied with the checks Neteller had done for a player, and ONLY required further ID if another deposit method was used.

Later, they started routinely asking for ID, but now it seems there are an increasing number of bizarre, and often pointless, requests.

I do not know what percentage of players are turning out to be frauds, but those who are NOT frauds, yet are subjected to these bizarre requests and threats of non-payment, which ONLY ever come to light AFTER they have deposited, are going to get the impression they have just stepped into a wild west saloon bar to gamble, and the regulars are not at all happy that they won.

I don't believe for one second that only 5 players have been put through such "bizarre" checks, since it is highly unlikely that ONLY Casinomeister members will have suffered. The 60% of players who do NOT participate in player forums should have suffered 60% of the "bizarre" requests (assuming the 60% result is valid from that survey - I would say not, since surely players who do not participate in forums are less likely to participate in such surveys).

[RockbetJohn]

well everyone loves to argue here.

If you can find me all 5 players please do so, it's always posters with little to no posting history that always go straight to casinomeister. Casinomeister has over 11,000 members and the players who end up with these over the top requests are mostly new members with no posting history. If they use the PAB service I am always more than willing to participate and let CM get involved in these cases. Not everyone is using Neteller so their first real security check comes on the casino's part. We still need to verify the player and ensure that someone else isn't using their data. I am not saying that the poster in question was fraudulent in any way but security rarely asks for more than ID and when they do it's a case of suspected fraud and if the players are legit it gets solved and paid. If the player is not legitimate they usually end up complaining on forums but not cooperating and dropping the claim completely. I don't want to share casino stats but for millions of players signed up this is truly a handful of requests that surface.

Once again I'm not always on the forums but if anybody needs help you can pm me, email me directly or go to livechat and ask your message get sent to John.

Cheers,

John