
Originally Posted by
mclee321
I was also asked by a Rival to provide a photo of me holding my ID, I could be wrong but I think it was it was 'this is vegas'.
This was after sending in legit copies of - Passport, bank statement and utility bill.
And they knew full well I had other verified Rival accounts open.
The same system that can bonus ban users across multiple Rival Casino's, can't be used to verify ID that has already been provided before?
Sounds like Bullshit to me.
If there were only '5 or so' other cases in History of this being asked, it seems remarkable 2 of us are posting on the same forum.
This is FAR more common than the rep would have them believe.
Maybe it is MY fault, because I once suggested this as a simple means to break a deadlock between a player and a casino.
It may sound absurd, but it is pretty easy to take a picture of yourself holding up a document. It is FAR LESS easy to go through many of the alternatives.
If there is a requirement to send in a document with a name and address on it, WHY can't the casino send it - surely this would be the MOST EFFECTIVE means of checking the address, since the casino would know EXACTLY what this document THEY sent looked like, and any fraudulent player would NOT be able to concoct an image of it, as they might something that the casino would NOT know the exact format of, such as a utility bill.
The problem seems to be that support are NOT explaining things effectively to the player, and further often use confrontational language, or "blocking" language, in that whatever the player complies with, they come back with an even MORE absurd demand later on.
I have to say one thing about this :-
The same system that can bonus ban users across multiple Rival Casino's, can't be used to verify ID that has already been provided before?
It takes the piss, if a player has ALREADY been verified, they ARE verified FULL STOP. If this database cannot track player verification across all Rival brands, it has NO DAMN BUSINESS tracking their playing history, AND MAKING NEGATIVE DECISIONS BASED ON THESE RECORDS. In the "proper world", this would be plain illegal, and the casino groups involved would face heavy lawsuits for damages for "incompetent" use of possibly inaccurate data.
In UK (and most EU countries), we have a RIGHT to see EVERYTHING that Rival hold about us on their "central database". Unfortunately, in order to exercise this right, we have to find the jurisdiction this database is kept in, and I'll bet Rival have salted it away in some lax jurisdiction that would not allow us these rights.
The more that players are subjected to these increasingly bizarre "security checks", the more this industry is going to look like "a bunch of cowboys" to the decision makers who can pronounce upon the legality or otherwise of their operations.
Empty Fruities Astern Capt'n
Back to port for unloading.
Full Sails - before we get raided ourselves.
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