Anyone know anything about Top Game site, 50states Casino?

[me_and_ed]

I think BruceFinaldi is the rep here for 50States casino.

[RobWin]

the bill I sent them has my address an name so I dont understand

Cindy

an I am a Female all Bills are in the Mans name anyhow

Cindy

I wouldn't confuse them anymore than necessary..

[RobWin]

I think BruceFinaldi is the rep here for 50States casino.

He is...http://www.casinomeister.com/forums/...tml#post304366

[Rebel2k5]

Jas is right about 50statescasino.

Stay away from this place. Horrible customer service, plus it looks as if I won't get a $100 bet back from a software error.

[jas2587]

wait I didnt say that about 50states I have not had any dealings with them

but now Planet23 says this
In regards to your utility bill, seeing that you do no receive them anymore please provide a hard copy bank statement which also works as a utility bill.



so can I copy my back statemant???
arnt they kinda pushing it for $208?

Cindy

[silcnlayc]

a hard copy bank statement

I gave them a copy of the front page of my bank statement only with the account and balance and transactions blanked out and just my name and address showing. That is a little to close for comfort in my book when someone is asking for something so easily accessed...

arnt they kinda pushing it for $208?

Yes very mush so IMO.

so can I copy my back statemant???

I did, I downloaded it from online into the paint program and I adjusted all pertinent info then saved it and sent it to the casino requesting it (not this one). They apporoved it ok.
.

[brucefinaldi]

Hello Rebel2k5,

My name is Bruce, I am the rep for 50states Casino.

First, I am not sure what happened as I need to check into your account. I will check into this issue, and get this resolved for you.

If you can please email me with all your details, I will check the logs and find out what exactly happened.

My email is bruce@50statescasino.com, I will get this resolved.

I will check the full chat as well, and if there were any problems with the level of service in chat, I will directly deal with the rep.

I hope to get this resolved as quickly as possible.

Cheers,

Bruce Finaldi

[coxwel]

50 states casino send me a nd bonus of 100$...

nice to hear but as it has to be wagered on slots and the topgame slots suck real bad imho..

just boring no good graphics, sound, gameplay.... no compare to rtg, microgaming or playtech imho..

but all these topgame casinos offfer quite nice bonus with 12 wagering only..

how do they pay in general, any experince with any topagame?

cheers

coxwel

[Rebel2k5]

Hello Rebel2k5,

My name is Bruce, I am the rep for 50states Casino.

First, I am not sure what happened as I need to check into your account. I will check into this issue, and get this resolved for you.

If you can please email me with all your details, I will check the logs and find out what exactly happened.

My email is bruce@50statescasino.com, I will get this resolved.

I will check the full chat as well, and if there were any problems with the level of service in chat, I will directly deal with the rep.

I hope to get this resolved as quickly as possible.

Cheers,

Bruce Finaldi

I emailed you the hand in question.

Again here is the situation:

I bet $50 twice in a multi hand blackjack game, making the total $100.

In hand 1, I was dealt 19. In hand 2, I was dealt 11. The dealer had an 8. I wanted to gamble and double down on the 11. I thought I could do it for less, but since I was playing slots, I didn't have $50 in my account. It told me that, so I clicked close.

After I clicked close, the whole game shutdown. I went back to blackjack, and it didn't even let me continue that game. It's as if the whole game disappeared. It's in my history though, and I took a screenshot and sent you it.

As for the rep, I just thought it could be handled better. First he said I had no bonus, when I wanted it to be taken off. Twenty minutes later, he finally "sees" it and tells me he has to ask if it can be taken off.

Then, when this happens, it takes like 20 minutes for him to even help me. As I'm waiting, his final answer is that my hand in question will be sent to the right department. That's it. I am not told when I will find out the result, or what. That's the end of it.

[jas2587]

I knew they would come up with something else
-Copy of your online statement
For verification purposes all online statement are not valid. You must provide a HARD copy stmt from your bank. If you no longer receive statements from your bank you can still request them to provide a statement of a previous month and if they can’t give you that you can request a letter showing the address you have with them. That will also work for verification purposes, we remind you that these terms of verification are clearly stated in our terms and conditions that you agreed on when joining the site.

Best regards,
Chris
Fraud - Security Department


yeah lets just let my bank know I am gambling online

Cindy