Verification at 32 Red

[vinylweatherman]

I was asked for the same thing however they told me a valid Australian Drivers Licence would do when i told them i would not feel comfortable providing a tax file number so i was advised to send a copy of my drivers licence which i did a while ago and i have not had any problems since.

My suggestion is to get back onto customer support and ask them again what you need for verification.If you are still unhappy with their reply or are still insisting a tax file number just ask for the verification email address and speak directly to the team who deals with that as i am sure they would be more able to help you out. Like i said i only needed to send in a Drivers Licence and they were happy with this so i don't see why it wouldn't be the same with you.

They have to ask for ID documents to make sure you are who you say you are so as to prevent fraud and crime in general.I still don't understand why they ask for tax file numbers but i do know they accept other forms of ID.

32Red is a respected online casino and is one of the best in my opinion. Trust me it is worth playing there.





A Tax File Number is indeed an Australian thing which is used so we can pay our taxes, get tax refunds, work etc etc and so we can be identified by the tax office and government however we are told to never give out our tax file number for the purpose of identification.So i think it is similar to the American social security number.

This is what I find odd, 32Red asking a player to do something that is against Australian regulations. I cannot even see what value there could be in giving this out, as surely the Australian tax office would refuse any request for a verification of ID from a body that had no business having the tax code in the first place. You could just make up a number, and there would be no way of them checking it's validity.

I cannot see what is wrong with a drivers license, is this a new trend emerging among casinos that ONLY a passport will do. I think governments around the world will have genuine fears about this, and this may even trigger some kind of crackdown, perhaps by banning all casinos unless they are licensed by a shortlist of specific authorities.
This is NOT the same as the UK situation, the whitelist only bans MARKETING in the "real world" (posters, sports sponsorship, TV, etc) from casinos NOT on the whitelist. It could extend to a BAN on casinos even doing business within the EU unless they are on this whitelist. In many respects, this might be a good idea, it would encourage many to move to a whitelisted jurisdiction, where the laws surrounding the handling of our personal information are also much stronger.

What casinos should be trying to avoid is the government issuing SPECIFIC advise AGAINST sending copies of passports or drivers licenses to online casinos, something they have ALREADY done when it comes to holiday hotels requesting to hold passports in the safe, taking copies, or asking to signed but blank credit card slips. Currently, it is an interpretation of this advice that leads to the worries of sending passports to online casinos, even though I don't believe there has been a proven case of a specific casino using passport copies to make money in the black market, as has been the case with holiday hotels, again the "rogue employee" situation.

[winbig]

So i think it is similar to the American social security number.

Which was originally set out for the exact same purposes, but you can't do anything without a social security number now....get a CC, get an apartment, job, NOTHING...it's ridiculous..


And you'll never see a land-based casino ask for your SS# unless you're trying to cash out over $10K in one shot, in which they have to report it to the IRS. Or for single spin slot win over $1200 in some states.

[Steve@32Red]

Hi Guys,

Just a quick note, I have been in contact with Cassa over this matter and we are hopefully well on our way to getting the matter resolved.

It does seem that there was an initial misunderstanding, the verification software that we use here at 32Red allows us to verify Austrailian players with either a passport number or a tax file number. We offer this verification method as a swift way for an Australian player to verify themselves as it can be done via telephone, live chat or e-mail.

We will accept a driving license as proof of identity, however this will need to be faxed or e-mailed to us as we need to use alternative methods to verify the details.

Our verification methods do differ from country to country, should anyone have any questions on what is required for their particular country please feel free to e-mail me directly at steve@32red.com.


Steve Finan
Player Support Manager
32Red