Casino Attraction Factor

[BrianBuzz]

Hey Everyone,

Always wondered what really makes each individual player enjoy the Casino experience. Most of the members here seem to really know their stuff when it comes to the Online Casino realm, so I thought this would be the ideal place to get some insightful opinions. So instead of pretending like we know the answer to everything, I'd like to know everyone's opinion.

So here it is, what's the top 5 reasons why you like certain casinos? I know there is no one formula that appeals to the masses, but we're always trying to get as many variables right as we can. So what is it? What part of the entertainment value really sets one place apart from another? Is it the graphics? bonuses? odds? sheer entertainment value? payout? customer service? Hot chics in small clothes (or men in fig leaves for the ladies If one place had it all, there wouldn't be an industry, it'd just be a one stop shop

So lay it out there. Also point out your biggest reason why you would depart from a casino. What is your biggest no-no? Delayed Withdrawal? Hair in your food? Harsh language?

I'm ready for some massively interesting comments

 

[jetset]

Good reputation - including reliable and fair software with a decent selection of games.

Reasonable T&Cs

Fast reliable payments

Sensible and intelligible Support if/when needed

Overall presentation and ease of use.

 

[KasinoKing]

Regulars here can probably predict my answers!

So here it is, what's the top 5 reasons why you like certain casinos?
1) Sensible bonuses; i.e. Ones where the WR terms give you a 50/50 chance of completing the WR and still having your deposit +/- 25% left at the end, based on the HA of each allowed game. Preferably not post wager and definitely not phantom.

2) Good repeat (sensible!) bonuses or promotions; Can be monthly, big & generous (like 32Red), monthly small but with reasonable terms (like Grand Virtual casinos), weekly or daily & extremely generous (like Ladbrokes).

3) Entertainment value. As I mostly only play slots, I have to enjoy most of the ones I'm playing.

4) Good customer service - preferably with live chat to someone who actually knows what they're talking about...

5) Fully detailed play logs available for the player to view via the software rather than having to ask someone for them.

Also point out your biggest reason why you would depart from a casino.
Lack of sensible bonuses (surprise, surprise!). Why would I deposit at a Rival or RTG casino for example, for a bonus with a ridiculous WR of Bx60+ on slots and that's phantom when there are dozens of other casinos with cashable bonuses with WR only Bx30 or less?

My guess is BuzzLuck would have chosen MG software if it weren't for the USA situation - I sincerely hope they continue to act like an MG

KK

 

[RobWin]

Regulars here can probably predict my answers!

So here it is, what's the top 5 reasons why you like certain casinos?
1) Sensible bonuses; i.e. Ones where the WR terms give you a 50/50 chance of completing the WR and still having your deposit +/- 25% left at the end, based on the HA of each allowed game. Preferably not post wager and definitely not phantom.

2) Good repeat (sensible!) bonuses or promotions; Can be monthly, big & generous (like 32Red), monthly small but with reasonable terms (like Grand Virtual casinos), weekly or daily & extremely generous (like Ladbrokes).

3) Entertainment value. As I mostly only play slots, I have to enjoy most of the ones I'm playing.

4) Good customer service - preferably with live chat to someone who actually knows what they're talking about...

5) Fully detailed play logs available for the player to view via the software rather than having to ask someone for them.

Also point out your biggest reason why you would depart from a casino.
Lack of sensible bonuses (surprise, surprise!). Why would I deposit at a Rival or RTG casino for example, for a bonus with a ridiculous WR of Bx60+ on slots and that's phantom when there are dozens of other casinos with cashable bonuses with WR only Bx30 or less?

My guess is BuzzLuck would have chosen MG software if it weren't for the USA situation - I sincerely hope they continue to act like an MG

KK

But they don't offer the RTG platform to the USA either..

 

[KasinoKing]

But they don't offer the RTG platform to the USA either..

Not yet...

 

[RobWin]

Not yet...

I do wish they would reconsider that decision though, I can only imagine how much money that one is costing them right now..

Not sure that was a good business move at all there considering that the US is actually getting a lot closer to online regulation now.

 

[BrianBuzz]

Regulars here can probably predict my answers!

So here it is, what's the top 5 reasons why you like certain casinos?
1) Sensible bonuses; i.e. Ones where the WR terms give you a 50/50 chance of completing the WR and still having your deposit +/- 25% left at the end, based on the HA of each allowed game. Preferably not post wager and definitely not phantom.

2) Good repeat (sensible!) bonuses or promotions; Can be monthly, big & generous (like 32Red), monthly small but with reasonable terms (like Grand Virtual casinos), weekly or daily & extremely generous (like Ladbrokes).

3) Entertainment value. As I mostly only play slots, I have to enjoy most of the ones I'm playing.

4) Good customer service - preferably with live chat to someone who actually knows what they're talking about...

5) Fully detailed play logs available for the player to view via the software rather than having to ask someone for them.

Also point out your biggest reason why you would depart from a casino.
Lack of sensible bonuses (surprise, surprise!). Why would I deposit at a Rival or RTG casino for example, for a bonus with a ridiculous WR of Bx60+ on slots and that's phantom when there are dozens of other casinos with cashable bonuses with WR only Bx30 or less?

My guess is BuzzLuck would have chosen MG software if it weren't for the USA situation - I sincerely hope they continue to act like an MG

KK

We're actually an European-facing RTG with all-out cashable bonuses, hey on a different note, I saw somewhere it was your b-day yesterday? Happy B-day KK!

 

[CasinoMac]

Hey Everyone,

Always wondered what really makes each individual player enjoy the Casino experience. Most of the members here seem to really know their stuff when it comes to the Online Casino realm, so I thought this would be the ideal place to get some insightful opinions. So instead of pretending like we know the answer to everything, I'd like to know everyone's opinion.

So here it is, what's the top 5 reasons why you like certain casinos? I know there is no one formula that appeals to the masses, but we're always trying to get as many variables right as we can. So what is it? What part of the entertainment value really sets one place apart from another? Is it the graphics? bonuses? odds? sheer entertainment value? payout? customer service? Hot chics in small clothes (or men in fig leaves for the ladies If one place had it all, there wouldn't be an industry, it'd just be a one stop shop

So lay it out there. Also point out your biggest reason why you would depart from a casino. What is your biggest no-no? Delayed Withdrawal? Hair in your food? Harsh language?

I'm ready for some massively interesting comments

1) An online casino with a lot of variety of games, specially SLOTS.
2) Bonuses ( Welcome bonus, reload bonus, weekly bonus )
3) Customer Service - i dont care as long as they dont close my account
4) Payouts within 48 hours MAXIMUM
5) Cashback Bonuses when you really had a bad day
6) To have a name in the industry e.g Ladbrokes , Betfair

That's all

 

[Rusty]

1 Software- there has to be a wide selection of enjoyable of games.
(innovation and gameplay before graphics)

2 Fairness of software (the games need to play as one would expect-always)

3 Fast payouts and lots of withdrawal options

4 Responsive and informed CS

5 Properly regulated

Buzz do most things well and better than their competitors.
Including talking to the forum and getting feedback.
A pity other Reps also reap the benefit of your work while being conspicuous by their absence.
Good luck.

 

[gloria460]

Casino Experience

Always wondered what really makes each individual player enjoy the Casino experience. Most of the members here seem to really know their stuff when it comes to the Online Casino realm, so I thought this would be the ideal place to get some insightful opinions. So instead of pretending like we know the answer to everything, I'd like to know everyone's opinion.

So here it is, what's the top 5 reasons why you like certain casinos? I know there is no one formula that appeals to the masses, but we're always trying to get as many variables right as we can. So what is it? What part of the entertainment value really sets one place apart from another? Is it the graphics? bonuses? odds? sheer entertainment value? payout? customer service? Hot chics in small clothes (or men in fig leaves for the ladies If one place had it all, there wouldn't be an industry, it'd just be a one stop shop

So lay it out there. Also point out your biggest reason why you would depart from a casino. What is your biggest no-no? Delayed Withdrawal? Hair in your food? Harsh language?

I'm ready for some massively interesting comments

1. Timely payouts...24 hours or less.
2. A variety of slots not just different graphics. I'm a slot player and have
never played anything else for real money. I
tried that fruitie thing once and left it in the dust
3. Live chat and knowledgeable customer service reps.
4. Big wins
5. Bonuses..doesn't matter. I rarely use them bc of the wr and endless
terms.

I'd drop a long time casino in a flash if they;

1. Didn't respond to emails or didn't or couldn't answer questions in live chat.
2. Losing more than 3 deposits in a row or 6 in a month. Depends on how I
play. I usually give a new casino one month..win or lose and from there I set my opinion.
3. Holding my withdrawal for 48 hours then telling me I need fax back forms; then putting withdrawal back into account to sit for another 48 hours and requesting more documents. I played the small withdrawal back, uninstalled the casino and closed the account.
4. Calling me at home to tell me I had a free chip in my account or about bonuses. I wouldn't have given out my home phone if I knew I'd be getting 3 phone calls a week from them.
5. Dud after dud of free spins. There's no enjoyment in getting free spins if you never profit from them.

 

[deltoid]

Have money. It's easy to tell after a while which casino has a real solid financial position, and those that don't. Experienced players (everywhere from whales to low rollers and in between) do not play where they feel like they won't be taken care of quickly and properly.

Solid, fair, and quick playing games that look great too. RTG is a solid choice for that.

Recognize and embrace diversity. You're playing to the world. And, there are players of all types who enjoy a wide variety of games and the like.

And most importantly, keep listening to the players!

 

[lauram]

Well here is my list.

1 - Fast payouts work for me, if you can deposit and play then you should not have to wait days for your cashouts.

2 - Fair understandable bonus terms, where you dont sit there and keep clicking terms and conditions only to find they keep leading you off to other pages.

3 - Bonuses that work. Not just for the casino but for the players also, at least if a player even manages to get small cashouts more often they will return to where they won.

4 - Customer service, respect and you will be respected back. If you dont know the answer simply ask your manager not lead the player astray.

5 - My new favorite of all time. The live lounge like yours at buzz. Your staff interacts with their customers. Takes the next step to a personal level. The shows are fun and witty. And a fair chance for all that attend the live shows to win cash for your casino account.

 

[NewOrleans]

1-I will always only play in the Casino that offers the best EV,as closest to 50/50 as it gets,without a catch.Preferably +EV with my first deposit.Meaning the Casino with the lowest house edge games possible,without a catch like low limits.

2-They offer a no hassle bonus where your cash balance may be withdrawn at any time.

3-Flush withdrawal option is available,and fast processing time.Also no fees on withdrawal or taxation.

4-Prompt and intelligent live chat OP that answer with god speed.

5-They must not mind gamblers with an above average play style.

6-It would completely throw me off if a casino had tight T&Cs that revolve around players using an "advanced strategy"

 

[rikkerbuddy]

top 5

Easy for me

1. ease of deposit and cash out - with lots of deposit options
2. customer support
3.Flash games that look great (NETENT)
4.fair T&C
5. Loyalty programs that work for the player

I also like when I get noticed for winning (like I did at Towergaming)

I have 5 favorite casinos that I play - but always check out new ones and play if 1,4 are good.

 

[BrianBuzz]

I just noticed the canadian presence on this thread, like the last 5 posts lol, Go Canada! :yahoo:

 

[funky_seagull]

1. Good reputation (accredited.) Good customer care. Safe software that has been tested independently for fairness.

2. Fast withdrawals

3. Reasonable ID checks, preferably ones that happen in the background without me needing to send anything in. If I am required to send in any documents, for the casino to be understanding that not everyone has photo ID and to be accepting of alternative forms of identification.

4. Decent bet sizes, I won't play games at casinos were the bet sizes seem to be designed for rockstars and bankers.
For me the minimum bet amount has to be something I can realistically afford in my social status. Like 10-20p minimum bet on roulette, blackjack, 3 card poker etc is ideal. A 5p coin option for videopoker where playing max coins only costs 25p.
A penny option for playing slots, i.e. 1p a line, so each spin/game doesn't kill my bankroll in less than 5 minutes. Most of the time I lose, but I do want to spend a bit longer than 5 minutes playing in a casino, and with a cheaper minimum bet size I can happily spend an afternoon or an evening playing without it costing me more than I can afford. Rockstars and bankers can always place higher bets than the minimum if they don't like it.

5. Large choice of videopoker games, that are full-pay and have a 5p coin size option.

.

 

[heatherad]

Canadian funds option and if not USD, and Instadebit!
Thats after I check to see if its accredited here on CM and is good to go