New Grande Vegas

[Melanie]

Hi everyone,

The Grande Vegas site has been updated with the correct email address(Banking: finance@grandevegascasino.com and support@grandevegascasino.com). Some players were having problems with emails bouncing back. Things should be in order now.
Also i am working with RTG to set up the comp points system, i will inform everyone when that is up and ready.
Some good news: Most of the players have been paid, all accept the more recent withdraws, which the finance people are working on.

[deltoid]

Hm, I tried to remove my thanks on the previous post, but it wouldn't let me.
I haven't been paid yet (Melanie is aware of this) and I thought the Thanks might have sent the wrong message to other players.

Has anyone gotten their cashouts yet?

[sparkles]

before I deposited if neteller was avaliable to deposit and cashout, and Charles said yes that it was. Sorry if im repeating myself on this, but I did a search to see if there were any other threads on Grande Vegas, and nothing came up, thought this was better in here than over there so pls ignore the one I started

I made 2 deposits
50 + 100 Bonus
100 + 200 Bonus

2 bonus rounds total $4 and $11

I went to help to ask my %, and it was 41% !!!, Charles said he would get the pitboss to email me, but never heard anything.

nice to hear some are winning, but as you can see I cant help you with my experience on fast cashouts etc

[chuchu59]

before I deposited if neteller was avaliable to deposit and cashout, and Charles said yes that it was. Sorry if im repeating myself on this, but I did a search to see if there were any other threads on Grande Vegas, and nothing came up, thought this was better in here than over there so pls ignore the one I started

I made 2 deposits
50 + 100 Bonus
100 + 200 Bonus

2 bonus rounds total $4 and $11

I went to help to ask my %, and it was 41% !!!, Charles said he would get the pitboss to email me, but never heard anything.

nice to hear some are winning, but as you can see I cant help you with my experience on fast cashouts etc

I did worse. 9 deposits, 5 with bonuses, all went south bar 1 and a paltry $70 at that. I played mostly table games and simply from looking at my comps balance, RTP is less than 60%. Casino promised to send me the payout rates within 3 days but now it's been 6 days and they are scratching their head as to where my request went. I have also been unable to reddem my comp points as the system is not yet available.

[gloria460]

Are they going to make the comp points retroactive since it wasn't available in the beginning? I should have a good amount of comp points if so.

[Darf]

When I downloaded this casino it said to visit www.betmaxcasino.com
They are on the proceed with care listing of RTG here.
I only played a few slots but none of the random jackpots are over $2000 tonight

[AussieGambler21]

I opened up a new account the other day and claimed a $50 bonus, i was only allowed to play on slots with this bonus so i played the "rain dance" slot. I was going pretty average, up a bit down a bit for the first half hour. My luck then changed dramatically as i won the 100 free spins at 40c a spin with all wins multiplied by 5. Not only that but if you hit the free spin feature again within the 100 free spins you automatically get another 100 spins on top of whatever free spins you had left.This happened to me about 3 or 4 times and i ended up getting about 500 free spins roughly in total with all wins multiplied by 5.It played through the free spins and i ended up getting a little over $1000. I then continued to play that same slot until i met my wagering requirements and am now waiting for my withdrawal to be processed to neteller.

After getting some help from support (who were very helpful) i have managed to put in a request to withdraw the funds from my account to neteller and am now waiting for the funds to be credited. Hopefully it won't take too much longer as it has nearly been 48 hours and i was told it shouldn't take any longer.

But anyways i believe the games are fair here, if they were not i doubt i would have got a $1000 win on a 40c spin on a slot machine. Support were very helpful and quick in getting my id documents verified and all that and were very polite.

The final piece in this puzzle i believe is getting my withdrawal successfully credited to neteller and when that happens there is no doubt in my mind that grande vegas is a very safe place to play.Everything else has been handled very professionally and i am confident of the games.

I noticed there were a few problems experienced by other players but from what i can make out they have all been fixed. As you know grande vegas is a new casino and as such would have teething problems to start with but they are obviously fixing these problems as they arise.

I will let people know of the outcome anyways in relation to my withdrawal

[deucebag]

Has anyone gotten their cashouts yet?

I was paid after 4 days (includes time for document approval for first withdrawal.)

[slotheadlizard]

I was paid after 4 days (includes time for document approval for first withdrawal.)

Just wondering to what method?

[Nifty29]

I have been informed there is a technical issue with withdrawals to Neteller (deposits are OK)

No timeframe has been provided as to when this might be resolved.

Only withdrawals via EcoCard are available at present according to their finance department.