Here is a copy of your recent chat with casino support.
General Info
Chat start time May 11, 2009 11:33:19 AM EST
Chat end time May 11, 2009 11:42:17 AM EST
Duration (actual chatting time) 00:08:58
Operator George
Chat Transcript
info: All operators are currently assisting others. Thanks for your patience. You are currently placed in queue number 1. The average wait is 36seconds. An operator will be with you shortly.
info: You are now chatting with 'George'
Brian: Hi George
George: Welcome to casino Live Chat. How may I help you?
George: One moment please.
Brian: ok
George: Welcome to casino Live Chat. How may I help you?
Brian: I had a question regarding the progressive jackpot win on one million reels, BC
Brian: I understand that a player from Irish Luck won this?
George: that promotion is no longer available the management of Iish luck has cancelled that promotion I'm sorry to inform you .
Brian: wait please
Brian: The issue I have is of the bonus offer you sent out that morning, in which you offered players $37.50 to play that slot...which had a maximum cashout of $375.
Brian: The player was playing on this bonus, and hit the progressive here at Irish Luck for over $215,000
Brian: Is the remaining money going to be returned to the progressive jackpot pool seeing as how they cannot cash out more than $375 of it?
Brian: if not, where is that money going to go to?
George: that promotion is no longer available the management of Iish luck has cancelled that promotion I'm sorry to inform you .
Brian: George
Brian: Please quit sending me a canned response and read my questions please
Brian: thank you
Brian: I know the promotion is not available
Brian: that's not the issue that I'm bringing up
Brian: I just want to know what's going to happen to the remaining $215,000 of the progressive jackpot that the player is not eligible to receive
Brian: because that should rightfully go back into the progressive jackpot pool
Brian: hello?
George: I cannot tell you that
George: that is something the management of irish luck will decide
Brian: can you put someone on that can?
Brian: or can you at least ask for me?
George: the management is currently really busy with this issue
George: they askfor your patience
Brian: Well, hopefully they do the right thing, because if not, I can guarantee you're going to lose a ton of players
Brian: people are irate over this
George: Thank you verymuch for understanding.
George: I do understand what you are saying.
Brian: thanks, have a good one...
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