Neteller Can't Get Me Any Useful Information About My Account

[Slotster!]

What the hell?

Does anyone have any experience of trying to contact Neteller/sort out a problem/get any sort of sentient response (or in fact any response at all?)

First of all, they don't accept emails anymore (or rather they do, but they send you an automated response back saying they won't be answering). You have to log in to an absurd "Support Centre" - using different login credentials to your regular Neteller account... Having done this, you post your question - which then stays sat there marked "unresolved" for, as far as I can tell, the rest of eternity.

There is always the option to ring them of course, if you're happy being bounced around forever until the person you can't understand has no clue whatsoever what you're talking about and, even when you finally feel like you're making a breakthrough - they can't help.

I've not used my Neteller account for a good while now; I've started playing at a couple of different sites and thought it would be an easy/flexible option. My bank don't like online casino's very much anymore and credit card companies are starting to frown... UKash is great, but what about when you want to chuck more than a few quid in? I attempted to deposit into Neteller, to be helpfully told something along the lines of "make this deposit and your account will be frozen as you will have exceeded your 1670 limit" -- there's been literally tens of thousands of pounds in and out of it... I'm guessing something changed with the USA shenanigans... It would be nice if someone would let me know.

Just wondered if anyone else had similiar experiences of Neteller.

I've given up.

 

[uungy]

VIP support is very good. Their standard Live chat is alright about 9am UK time, i goes nearly straight through. SO thats the best time to chat to them

 

[Slotster!]

VIP support is very good. Their standard Live chat is alright about 9am UK time, i goes nearly straight through. SO thats the best time to chat to them

Ah... Forgot to mention the live chat

"You are position 0 in the queue - wait time approx 2 minutes"

... 24 minutes later.

Close window. Throw self off window ledge.

 

[KasinoKing]

Slotster old bean - where have you been hiding???

I've not had many problems with them & also find the old dog the best means of contact.
Every time I go abroad I e-mail or live chat them & they ring my on my mobile to confirm I am me.
Yes, they can be a bit slow sometimes but they usually get there in the end!

KK

 

[Slotster!]

Hey KK! I've been locked up in the Intercasino Kitchen - washing pots and pans till I clear my debts (Only another 41 years to go, but at least I get time off on Thursdays for good behaviour.)

See, Neteller used to always be good for me too -- seemingly just gone AWOL on me! I wonder if it's because I've not used it since the good old days and maybe needed to do something or send something or whatnot when they all nearly went to jail?

It's not the end of the world, I can live without it, would've just been handy.

 

[vinylweatherman]

What the hell?

Does anyone have any experience of trying to contact Neteller/sort out a problem/get any sort of sentient response (or in fact any response at all?)

First of all, they don't accept emails anymore (or rather they do, but they send you an automated response back saying they won't be answering). You have to log in to an absurd "Support Centre" - using different login credentials to your regular Neteller account... Having done this, you post your question - which then stays sat there marked "unresolved" for, as far as I can tell, the rest of eternity.

There is always the option to ring them of course, if you're happy being bounced around forever until the person you can't understand has no clue whatsoever what you're talking about and, even when you finally feel like you're making a breakthrough - they can't help.

I've not used my Neteller account for a good while now; I've started playing at a couple of different sites and thought it would be an easy/flexible option. My bank don't like online casino's very much anymore and credit card companies are starting to frown... UKash is great, but what about when you want to chuck more than a few quid in? I attempted to deposit into Neteller, to be helpfully told something along the lines of "make this deposit and your account will be frozen as you will have exceeded your 1670 limit" -- there's been literally tens of thousands of pounds in and out of it... I'm guessing something changed with the USA shenanigans... It would be nice if someone would let me know.

Just wondered if anyone else had similiar experiences of Neteller.

I've given up.

Email was NEVER any good. I ALWAYS phone them. The support centre was a good idea, but the impression seems to be that they don't actually have any staff that add answers to questions that are not covered. They are arrogant, and probably presume all relevant questions are now covered, so no need to check back.

As for that low limit, they HAVE changed considerably, and there is a new verification process that has to be gone through to revitalise your account to pre-UIGEA glory.

The first step is to log in and apply to upgrade your account to "extended". This is done by you then being asked to send in similar documents to those for a casino withdrawal. Funnily enough, THIS is done by email

Next, you have a choice, get a Net+ card, or create a link to your bank account (for withdrawing surplus funds FROM Neteller).

The Net+ card is great if you regularly shop with a DEBIT card, as it is free, and winnings can be used. HOWEVER, your purchases are NOT protected under section 75 of the UK Consumer credit act, and worse still, you CANNOT pay credit card bills with your Net+ card as you can with a debit card.

Becoming VIP at Neteller is not too hard for a "high roller". 90 days of gross deposits of $6000 or more per month is enough, and to retain, $3000 per month.

VIP members get a few extra perks, mostly FREE withdrawals to their bank and a reduction in exchange rate commission (both credited at the end of the month as a rebate). There are extra promotions, as they seem to have a problem getting to grips with the idea they are NOT a casino, and therefore do NOT need to offer deposit bonuses, even if they ARE only 0.5%

I have found Barclaycard VISA good so far for online gambling. No problems so far with rejected transactions, they use "certified by VISA" (works on Canbet and 32Red from the ones I play), and they STILL treat gambling as a purchase, and not a cash advance. I have had problems with DEBIT cards though, even VISA ones, so this probably shows that banks are tightening up considerably.

When you have an extended Neteller account, you can set up your bank details online. They then make a small deposit into your bank, say 37p, and you have to find this on your statement, and log in to Neteller and type in the amount you found. Your bank information is then verified, and you can then request withdrawals from Neteller back to your bank.

Remember, money in Neteller is NOT PROTECTED under the UK investor compensation scheme, and only 1000, and not 50,000 , is guaranteed to be returned should Neteller run out of money.

Ivobank is a newcomer, and is a proper bank, and the investor compensation scheme applies. However, Ivobank has been set up specifically with the online gambler in mind, so once more than a handful of casinos accept them as a deposit and withdrawal method, they could be a serious challenge to the likes of Neteller and Moneybookers in the UK and European markets.