Nedplay withdraw process?

[ramones70]

I requested my account closed last week, actually had asked Dutchrobin to do it due to the fact that C/S probably would have never answered, anyway I think some improvements have been made but not nearly enough for me to stay as a player, too many service shortcomings, and with the plethora of instant service M/G casino's out there Nedplay is just gonna have to do better.

I'm just waiting to get paid so that I can close my account. I will stick to Dash Casino from now on when it comes to MG, and I will not try any casino that isn't fully accredited.

[Rusty]

I requested my account closed last week, actually had asked Dutchrobin to do it due to the fact that C/S probably would have never answered, anyway I think some improvements have been made but not nearly enough for me to stay as a player, too many service shortcomings, and with the plethora of instant service M/G casino's out there Nedplay is just gonna have to do better.

Sounds like you had a bad experience there.

I was browsing the accredited list and noticed them so signed up and took the free chip.
I have never got close to winning on a free chip before so I was surprised I managed to make the max 100.
I requested a withdrawal and the next Day got a request to send in Doc's.
I sent them in.
The next day I was asked to send a colour scan of my passport instead of BW.
This makes no sense to me but I guessed it was because I won on a free chip and was withdrawing to MB so they are extra cautious.

Anyway I contacted Robin here and asked him to check into it for me and he was very quick to respond to all my PM and now my account has been verified.
I will let you know how long the withdrawal takes but so far, other than the excessive ID request, my experience has been positive.

Of course everyone needs to go off their own experience and I think you are right that live chat needs to be improved.
They do have toll free number for UK however and response time to emails is acceptable if not outstanding.

[me_and_ed]

Anyway I contacted Robin here and asked him to check into it for me and he was very quick to respond to all my PM and now my account has been verified.
I will let you know how long the withdrawal takes but so far, other than the excessive ID request, my experience has been positive.

Thats the problem, the only time I could ever get service was to contact Robin, as well I am in Canada and we dont really count here so we dont get toll free numbers , I am not saying this place is bad by any stretch, what I am saying is that there are so many other M/G's that offer instant service, what if it was a money issue?? Their new chat service I guess answers in 12hrs, that is still too long when it comes to money, thats only my opinion, I would play there if there "live chat" actually had somebody at the other end instead of being forwarded to a ticket system which they have now implemented.

[Rusty]

Thats the problem, the only time I could ever get service was to contact Robin, as well I am in Canada and we dont really count here so we dont get toll free numbers , I am not saying this place is bad by any stretch, what I am saying is that there are so many other M/G's that offer instant service, what if it was a money issue?? Their new chat service I guess answers in 12hrs, that is still too long when it comes to money, thats only my opinion, I would play there if there "live chat" actually had somebody at the other end instead of being forwarded to a ticket system which they have now implemented.

Fair comment, I don't disagree with you.
Did you not get an email with a link to their CS where you create your own password and can communicate there?
I wonder why they have no live help but offer the service?
Bummer not having a toll free number - do most MG have them for Canada?

[me_and_ed]

Fair comment, I don't disagree with you.
Did you not get an email with a link to their CS where you create your own password and can communicate there?
I wonder why they have no live help but offer the service?
Bummer not having a toll free number - do most MG have them for Canada?

Most M/G's do have toll free from Canada and yes I did get the link and signed up, still took at least 12 hrs. Robin is good to deal with and I am sure things will eventually get ironed out with Nedplay.

[Rusty]

Cough> I should of listened to you me_and_ed.

Not received my money yet but went in to log in and make a deposit tonight and...I am locked out of my account!

Tried live chat again just in case but still not working.
At least I have freephone UK though right? Wrong, no answer.

So I had to contact the rep here again to find out what is going on.

Not heard back yet but the last I heard my account was verified and my withdrawal being processed - doh!

[me_and_ed]

Cough> I should of listened to you me_and_ed.

Not received my money yet but went in to log in and make a deposit tonight and...I am locked out of my account!

Tried live chat again just in case but still not working.
At least I have freephone UK though right? Wrong, no answer.

So I had to contact the rep here again to find out what is going on.

Not heard back yet but the last I heard my account was verified and my withdrawal being processed - doh!

Well Rusty we will see, maybe we can share stories, Robin was nice enough to compensate me with a few free spins for my trouble and to give another chance, any way after my spins I did dep again, I now have a $1250 w/d, I have recieved an email saying it was processed after 24hrs, requested docs which I have just emailed, we will wait and see, I have assured Robin I will eat my words if all goes well.

[Rusty]

I tried the freephone number again Today and got through so they must have set hours for support.

They had no account issue at their end and they could log in.
When I tried with their password I could log in too.
So it must have been an issue with my password but I don't know what.
Anyway the important thing is I am able to log in and play.

[me_and_ed]

Tap....Tap.....Tap......

[Rusty]

Tap....Tap.....Tap......

This is very poor.
Withdrawal requested July 19th
Account verified July 21st


Still no payment received!
At any other casinio my Moneybookers withdrawals take between an hour and Three Days max!
Even allowing for verification and discounting Weekend it has still been 5 working Days and counting.