Illogical ID requests

[Rusty]

First of all lets just say I'm thankful I actually got some nice play from a RTG Casino and I could make a cashout request.
24 Hours after my request I received this email;

This email is to inform you that we will require the following documents in order to process your cash-out request:



1. Clear copies of a valid photo ID (Driver License or Passport).

2. Clear copy of any utility bill (Bank Statement, Water or Light Bill, Etc.).

3. Credit Card Agreement Form for VISA # xxxx (last four digits) attached to this message.

4. Clear copies for your VISA # Xxxxx - Both sides with signed back, for your own security. You can hide/cover the three security numbers on the back side of your card. We need to verify only the first 6 and last 4 digits on the front of the card.



This documentation will be required in order to process your withdrawal request.

Now as far as I understand it a valid Passport is proof of ID.
If it is not then why request it as proof?

OK. so lets just say the Casino is paranoid for no good reason and include a Utility bill, overkill but hey lets play their game.

Whats that you want me to fill out and sign a credit card agreement form too?

Still not enough?
You want clear copies of my VISA card even though I deposited with Moneybookers?

What a load of Bull shit.
Unless someone can explain why all this is necessary when other Casinos manage just fine with either no ID at all or Passport.

As far as I can see there is One reason and One reason alone to make such over the top requests for ID.
They hope that at least some people rather than go to the trouble of downloading their agreement form,printing it out, filling it in, digging out their passport and a Utility bill , scanning them both, taking their credit card and photocopying the front and back or taking photos and uploading them to their PC and then attaching all these in an email and sending them to officiouspratsRus.com will just say screw it and reverse their withdrawal in the hope of winning something that is actually worth all the hassle this Casino wants to put their new customers through.

What if you do not have photo ID?
More likely what if you do not have a printer or scanner?

Even more hassle.

I don't know about you lot but it really winds me up

[Antonia1953]

Their requirements are the main reason I don't play at any of the RTGs. They take redundantcy to an all new level.

[Rusty]

Their requirements are the main reason I don't play at any of the RTGs. They take redundantcy to an all new level.

I can certainly understand that.

The thing is though not all RTG Casinos are this over the top, some actually have common sense and even if they want proof of ID will accept a scanned Passport or come to some compromise arrangement.
That makes this request all the more annoying.

I very nearly replied asking if they would like a DNA swab and a urine sample too but didn't want to put ideas in to their heads.

My passport is good enough ID to get me access to some of the most security conscious places in the World but it isn't good enough ID to withdraw my own money from a Casino.

[jas2587]

I have never had to send copys of a CC as I deposit via Quicktender or Ewallet they ask an I just put
N/A on those lines an state deposit was made via Quick or Ewallet an all is fine

Cindy

[funky_seagull]

I wouldn't bother sending the credit card information. If you deposited via moneybookers, your card details are none of their business. I definately agree these ID checks are ridiculous. They seem to serve no other purpose than to piss the player off and to slow down a withdrawal. If they really cared about security they would do these checks at the time of deposit. I bet if they did they would invent a much more faster friendlier way of doing it. I have stopped joining new casinos because of ID checks, they're just too stressful and impossible for me to complete without spending £76 to renew my passport. Which I won't do because I'll never use it for travel again, and the amount of money I win at casinos doesn't make it worthwhile. As I lose more than I win. What is frustrating about this is the lack of options available for those who have neither a driving license or passport, to confirm they are who they are. And the lack of sympathy or help from those in customer support towards those in this position. Just the robotic response: 'I am sorry we can't release your payment until we have seen a valid copy of a passport or driving license.' It sucks.

[Antonia1953]

I didn't realize that not all the RTGs didn't request the same documents, but I haven't played at that many. The few that I have had the same requirements. I've never understood why a passport isn't given the same regard as a drivers license. I recently had one of the casinos in the FL group ask for copies of two of my bank statements. I was absolutely livid that they had so little consideration of my personal security, especially in light of the fact that I have been playing there for years. I refused to send the statements and told them to take my money and run. They sent the withdrawal a couple of weeks later, but they won't be getting anymore funds from me or mine. I'm still pissed-off about it.

[catrina m]

Before I ever deposited at Cherry Red I filled out the faxback and had it approved. I didn't enter any credit card info on the faxback saying I had use my wallet.

When I deposited and won, one PM to Louise had it in my QT account very quick!

I refuse to sign up for any new casino's because of the document hassle.

I am approved by Inet, Cherry Red, Villento, First Web, and 3Dice requires no docs at all.

If I make these rounds I am either happy or broke. new offers do not stand a chance with me. I laugh at most of the spam.

[Rusty]

Yes some Casinos are much more customer friendly than others and the lack of consistency just reinforces the view that such over the top requests are not necessary.
All though documents were required at Cherry Red they were very fast to process and only required reasonable ID.
The same with Buzzluck and these Casinos are newer than the RTG I am referring to so perhaps these older RTG's need to evolve or die.

Certainly the likes of Cherry Red, Buzzluck, 3Dice,32 Red all raise the bar in terms of service and Three of those are fairly new arrivals.

[ksech]

Ah, I had to send those docs to Cherry red, not sure if it is because I use a CC and QT to fund my account. I blacken out all the numbers on my DL, the CC (front and back) and any pertinent info on my utility bill. (Although utility bills will be harder to verify as I went paperless on everything last year.) I've never encountered any problems doing this so far.

[spearmaster]

The reason for the utility bill is to verify address. Passports obviously don't have your address on them.

I do agree, however, that if you didn't use a CC, you should not be required to provide that documentation.