Cashout at Inetbet

[chuchu59]

Yes, I just went back to the casino to check the records and although the comp points were claimed after the manager's bonus was given, the money won seemed to stem from the manager's bonus rather than the comps. My apologies guys.

However, I will still dispute the 'manager's withdrawal' of $52 as the casino can only remove excess winnings on a successful cashout. Frankly, as long as the withdrawal has not been approved yet, the full $102 should still be placed in the account. As it were, the casino discretionally placed $50 in my account waiting for withdrawal. At other casinos, if you request a withdrawal, they either process the 'allowed winnings' and remove the rest or reverse the whole balance into your account for you to make the correct amount for withdrawal. They do not discretionally place their desired amount into your account and use a 'manager's withdrawal' to remove what they feel are 'excess winnings at this stage. What bugs me most is that they initiated a 'manager's request for $52' and then they approved it themselves. Can they do that?

Please correct me if I am wrong.

[chuchu59]

Thanks for the clarification Inetbet. Now I understand what happened, and it makes sense.



Maybe you posted before Inetbet Trezz? It seems the cashout wasn't won on comp points, but on the reversal of a $71 cashout.....which was originally won on a $5 manager's bonus. That does have a 10X max cashout.

Chu....not sure what you were thinking, but why did you even attempt to cashout $71 originally, when the max cashout amount is 10X, or in your case, $50? And I really wish you had clarified that you actually lost the $5 worth of comp points and won the $102 with the manager's bonus reversal. I'm not sure I get why you even reversed the $71 when the most you could win from that was $50. Lessons learned I guess.

Pina,

Whenever I get these manager's bonuses, comp points I play them right out without ever caring whether there is a cap on them. First, I made a withdrawal for $20 then it was something more until I reached $71 and I tried to cash out. It was at this juncture that I claimed the comps so you can say that if I had not tried to cash out and played the comps together with the $71 what would the max permissible withdrawal? That's history though.

I understand that some will say that they have encountered Inet reversing the 'max allowable withdrawal amount' to their accounts and confiscated the rest because that is just it ie a max withdrawal. However, it should be noted that this already delays the withdrawal by up to a full day since the system only handles each transaction as they go up the queue. Even, if as they state, they cannot simply handle the withdrawal for you, IMO they do not have the discretion to reverse only part of the withdrawal for you unless they believe that gamblers as we are, we will play it back. Yep, I wasnt strong enough to resist this time but certainly the extra $52 would have given me a buffer. The fact that Inet has done this to other players in the past does not mean they are right. It's just that they have not been contested on it. So I stick to my opinion that 'excess winnings' can only be removed on a successful cashout and not at any time they wish.

I also wish to state that I am in no way trying using this forum to threaten Inet. I simply told them that I would gather opinions on this issue and that he should correct me if some of the things I mentioned were not factual. A gentleman's agreement you might say. Inet may wish to testify on that.

[lauram]

This is the main reason i stopped using bonus coupons at cw. I was tired of cashing out then few days later would take out the coupon and place funds back into play. So one day i asked them if you placed it back into play can i use it and if i win more can i cash out higher. Answer was no so we must rmbr not to play this but place back into withdrawals. I think the casino just hopes we play it back and for new players they would think they are starting with funds with no restrictions. After my chat with them i only used one other coupon and cashed out and this time they never did place the rest of the funds back into the play area. To me if they do this it should be as if you made a new deposit and then you would have the choice of playing it off with hopes of hitting or losing it all. For me it just seems a way the casino can manipulate us into playing it off or making us wait longer for payment.

[chuchu59]

Geeze! I am a stubborn old man but here goes anyway. In an exchange of mails I asked why 'excess winnings' can be removed when the withdrawal was not successful and the answer I got was that the withdrawal was successful. That is why they reversed $50 back into my account. So that the withdrawal can be processed as they could not split the $102 into a $50 withdrawal and remove the $52. Is this how they rate a successful withdrawal. In my dictionary, a successful withdrawal means that the transaction was processed and not reversed into your account. Anyway, it states explicitly in the cashier that the transaction was declined.

[gambler777]

Well in this one I am advocating for Inetbet. If you have played there you should be aware of their T&C's and theirs are more clear than a lot of them. Yes, I always make sure I zero my balance after every coupon or bonus used. When I received my managers bonus I made sure to check on the website what the max cashout was. I then proceeded to request only the max cashout, in my case I had 32 cents left and they left that in my account. I then zeroed that 32 cents out before I requested my comp points. No I had not had my withdrawal approved at that time, however, I would have an argument because I knew I had only requested the max I could on the deposit as it was free money. My withdrawal request was approved and transferred and pending in my account in less than 12 hours. So actually you should have known that on the managers bonus max cashout was 10x and should not have requested more, therefore all the confusion, because your balance was at zero when they transferred back the $50 and you had already used your comp points. Yes so actually reversing the $71 dollar withdrawal request was fruitless as you could only withdraw $50. So I really don't see any fault with Inetbet on this one.

[chuchu59]

Okay, I am infuriated at this one. Inet has written to me and blamed me for contravening the rules by requesting a withdrawal of $102 instead of $50 which was the maximum allowed. They were also within their rights to adjust the withdrawal to the correct amount as I broke the rules. What rules? I would interpret this as meaning that if I requested a withdrawal any excess winnings would be deducted from the withdrawal. I would not be able to guess that the withdrawal cannot be processed as ecocard can only process amounts that the player entered and not an adjusted amount by the casino.

I do not take kindly to this sort of stuff from Inet. I broke the rules? A couple of months ago, Inet erroneously credited an extra $20 into my ecocard account after I initiated a withdrawal. I didnt request it so how were they able to send this amount to my account when they are claiming that the $50 cannot be processed as I requested $102 and ecocard would reject it. As it were, I contacted support and they told me to send the $20 back to them which I did. When they didnt remove the amount from my casino account, I played freely to ensure I lost it back to them. Is it a case of heads you win, tails I lose.

Meanwhile, despite telling them in advance that I wished to gauge views from members here, they are chiding me for bringing this to the public fora. This was after I asked them to confirm here that there are 2 transactions that I am not happy with ie Manager withdrawal of $52 requested and Manager withdrawal of $52 approved. If I can clarify that it was actually the manager's bonus and not the comp points that derived the winnings why cant they do what I request.

[chuchu59]

Well in this one I am advocating for Inetbet. If you have played there you should be aware of their T&C's and theirs are more clear than a lot of them. Yes, I always make sure I zero my balance after every coupon or bonus used. When I received my managers bonus I made sure to check on the website what the max cashout was. I then proceeded to request only the max cashout, in my case I had 32 cents left and they left that in my account. I then zeroed that 32 cents out before I requested my comp points. No I had not had my withdrawal approved at that time, however, I would have an argument because I knew I had only requested the max I could on the deposit as it was free money. My withdrawal request was approved and transferred and pending in my account in less than 12 hours. So actually you should have known that on the managers bonus max cashout was 10x and should not have requested more, therefore all the confusion, because your balance was at zero when they transferred back the $50 and you had already used your comp points. Yes so actually reversing the $71 dollar withdrawal request was fruitless as you could only withdraw $50. So I really don't see any fault with Inetbet on this one.

Thanks for giving your views. As it is I didnt really know the cashout limit was 10x until I checked my casino account and saw the $50 sitting there. I am sure you know what you are doing but when you say that I should not have requested more than 10x the bonus, I beg to differ. Besides being unaware of the 10x cashout limit, I always request the max withdrawable amount in my account. It states $102 in the cashier so I request it. They can, if they want, remove any winnings they deem as excess when they process the 'correct amount' to my ecocard account. Actually, I am not arguing about the 10x limit but there are varied ways of initiating withdrawals and just because I am requesting the $102 withdrawable amount in my account I am told that I had erred. As I said earlier, they admit that they can only remove excess winnings on a successful withdrawal and by this they mean that the $50 is reversed to my account and now they say the rules are very clear. If it were successful, the funds would have been in my ecocard account. Hence, it wasnt successful.

[vinylweatherman]

Thanks for giving your views. As it is I didnt really know the cashout limit was 10x until I checked my casino account and saw the $50 sitting there. I am sure you know what you are doing but when you say that I should not have requested more than 10x the bonus, I beg to differ. Besides being unaware of the 10x cashout limit, I always request the max withdrawable amount in my account. It states $102 in the cashier so I request it. They can, if they want, remove any winnings they deem as excess when they process the 'correct amount' to my ecocard account. Actually, I am not arguing about the 10x limit but there are varied ways of initiating withdrawals and just because I am requesting the $102 withdrawable amount in my account I am told that I had erred. As I said earlier, they admit that they can only remove excess winnings on a successful withdrawal and by this they mean that the $50 is reversed to my account and now they say the rules are very clear. If it were successful, the funds would have been in my ecocard account. Hence, it wasnt successful.

This entire mess was brought about by a tendency to reverse withdrawals, something that benefits the casino, which is why players are always advised NEVER to reverse a withdrawal once they have decided they want to cash-out.
The business of the errant $20 is a contradiction, and means that Ecocard WILL acccept an "adjusted" amount - in this case, the $20 was an error, but as far as Ecocard are concerned it was an "adjustment", so why could a similar process not have worked with the $102, sending $50 to Ecocard using the same process as was used for the errant $20, with the remaining $52 being reversed to the account, and subsequently removed using the "managers withdrawal" (this is how RTG handles a "confiscation" of part or all of a balance, the wording used by the system makes it confusing).

IF a non-standard procedure applied for Ecocard, a good casino would be expected as a matter of courtesy to send the player an email with instructions as to how to handle the procedure.

Since the total was $102, and the withdrawal was simply reversed by the casino, the outcome is the same as if the player had never requested a withdrawal, and surely the max cashout is STILL $50, so the removed $52, less $2, should still be in play.

None of this would happen with MGS, since they can afford NOT to riddle their offers with max cashout restrictions. I have NEVER seen an explanation as to why RTG necessarily MUST have these max cashout restrictions or "go out of business", yet MGS casinos with no max cashouts on free chips are for the most part still very much IN business. The bonuses offered by Inetbet are even LESS than those offered by many MGS casinos, so for me, the numbers just don't add up, and I view the max cashout as simply a mechanism to bolster the bottom line, but one that is rarely noticed by players, since achieving 10x bankroll is not all that easy to do when betting with a "recreational" strategy.